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Hard Rock Hotel Cancun - All Inclusive
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Hard Rock Hotel Cancun - All Inclusive
Others
7,6
/10
Pleasant
881 reviews
What Guests Say About Their Stay
Prathna
10,0
/ 10
Great happening atmosphere - a bit loud, but that's the vibe we were going for!
Steven
10,0
/ 10
Tacho set up our chairs and umbrellas every day. He was great, he would meet us around property and say hello. This man is great at his job!
Steven
10,0
/ 10
Great place, great service. We were taken care of by Yeni at our lounge chairs so well. She was great!
In the Area
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Blvd Kukulcan KM 14.5, Hotel Zone, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Hard Rock Hotel Cancun - All Inclusive
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What's around Hard Rock Hotel Cancun - All Inclusive
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Blvd Kukulcan KM 14.5, Hotel Zone, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
Discover More About Hard Rock Hotel Cancun - All Inclusive
Location
Hard Rock Hotel Cancun - All Inclusive is a accommodation in a good neighborhood, which is located at Benito Juárez.
About Hard Rock Hotel Cancun - All Inclusive
The accommodation’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hard Rock Hotel Cancun - All Inclusive exclusively for you.
Get precious and unforgettable moment during your stay at Hard Rock Hotel Cancun - All Inclusive.
All facilities in Hard Rock Hotel Cancun - All Inclusive
Others
Things to Do
- Shops
- Romantic proposal packages
- Beach umbrella
- Outdoor pool
- Poolside bar
- Turkish bath
- Spa
- Health club
- Garden
- Beach towel
- Waterslide
- Beach sun loungers
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Sports and Recreations
- Outdoor tennis court
- Fitness center
- Game room
- Billiard
- Tennis court
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Smoke-free area
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Conference rooms
General
- Parking
- Banquet
- Terrace
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Family-friendly Facilities
- Kids club
- Children pool
Food and Drinks
- Bar
- Snack bar
Transportation
- Airport transfer
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Hard Rock Hotel Cancun - All Inclusive
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: USD 34 per person (roundtrip)
- Pet fee: USD 150 per pet, per week
- Service animals are exempt from fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: USD 100 per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. All guests, including children, are required to present a valid government-issued ID card at check-in.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | 15:00 - 00:00 - Before 12:00 |
Available rooms at Hard Rock Hotel Cancun - All Inclusive | 600 |
Number of floors in Hard Rock Hotel Cancun - All Inclusive | 12 |
Another facilities in Hard Rock Hotel Cancun - All Inclusive | Shops, Romantic proposal packages, Beach umbrella, Outdoor pool, Poolside bar |
Frequently asked question in Hard Rock Hotel Cancun - All Inclusive
What are available facilities at Hard Rock Hotel Cancun - All Inclusive?
There are top facilites at Hard Rock Hotel Cancun - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Hard Rock Hotel Cancun - All Inclusive?
The standard check-in time at Hard Rock Hotel Cancun - All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Hard Rock Hotel Cancun - All Inclusive?
Hard Rock Hotel Cancun - All Inclusive is a 4.5-star hotel.
How many floors does Hard Rock Hotel Cancun - All Inclusive have?
Hard Rock Hotel Cancun - All Inclusive has 12 floors.
How many rooms are available at Hard Rock Hotel Cancun - All Inclusive?
Hard Rock Hotel Cancun - All Inclusive has 600 rooms in total.
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More Reviews from Other Guests in Hard Rock Hotel Cancun - All Inclusive
Other sources (881)
7,6
Pleasant
From 881 reviews
Cleanliness
8,2
Room Comfort
7,6
Service and Facilites
8,2
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Traveler Reviews Hard Rock Hotel Cancun - All Inclusive
Number of reviews per page
20
40
Top reviews
Samantha
6,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Quality of food needs to be better. Very disappointing
Christine
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Loved it!!
Argenis
Leisure Family
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Need more food options
Prathna
Leisure with Partner
10,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Great happening atmosphere - a bit loud, but that's the vibe we were going for!
Julio
Leisure Family
4,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Front desk personal it’s terrible, a hostess from El toro restaurant, disrespectful. The toilet on my room wasn’t working and the supervisor ( lady, check in spot) didn’t even care.
INDIRA
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
WE HAD AN AMAZING TIME!
Maria Victoria De
with Partner
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Awesome place to stay while in Cancun,
Jae-Kwan
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Good
Daria
Leisure Family
2,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The worst hotel I've ever been. Old and dirty hotel. The rooms do not have ventilation, the floor, walls, bed are wet due to high humidity. It's impossible to live in it, we left on the first day
Mariana
Leisure with Friends
10,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
Service,Food ,cleanliness
Steven
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Tacho set up our chairs and umbrellas every day. He was great, he would meet us around property and say hello. This man is great at his job!
Steven
Leisure Family
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Great place, great service. We were taken care of by Yeni at our lounge chairs so well. She was great!
FLORISEL
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It was great stay and deficit
Navpreet
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It was a fun experience
Katie
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Everything about the resort was perfect!! Thanks Expedia for the VIP experience it was a real treat.
Patricia
Leisure with Friends
4,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I didn’t have my room until 9 PM and I supposed to have early check in, you need to make reservations for the restaurants in person and they have never spots available, the food is low quality and variety
Khyre Amir
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
This was my third time going to Mexico and this was by far the best resort I stayed at. From the beginning of checking in to the resort. VITALIANO a worker who made me feel welcome from grabbing my bags and making it easy form the start. He also told me stuff to on the resort and made it easy for me to make plan through out my trip he was excellent. This was just one of the most relaxing and partying trips ever. And most resort can’t deliver both and HARD ROCK DID!
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Ioanna
Business and Leisure Family
6,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I like the service of the restaurant the beach the swimming pool but some of the people working on the vacation office not polite, the room is old the tub was the half yellow and another half white
Patricia
Leisure with Partner
6,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The staff were amazing. The beach was beautiful. The shows were outstanding. The restaurants were great, the buffet was just okay. The property is old and needs to be renovated.
Tacara
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The property needs some TLC but the staff and the food is amazing and over the top! Carlos at the Frita breakfast buffet made sure you have everything you could possibly need. Willy
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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