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Hotel Santa Helena Plaza
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Hotel Santa Helena Plaza
Hotels
8,4
/10
Very Good
79 reviews
What Guests Say About Their Stay
Simon
10,0
/ 10
The hotel has spacious rooms with balcony views of the pool. The pool was a fantastic addition, given the hot weather - we used it everyday. The room was quiet and had both aircon and a ceiling fan. There is also free offstreet parking onsite.
stephen
10,0
/ 10
Great place to stay in central Oaxaca. The team there was great even with the language barrier they try to help one of the best places I stayed at. My room had no heat or ac and it didn't matter as I was next to the pool and it was cool
Sarah
10,0
/ 10
A lovely spot to explore Oaxaca - nice big bright rooms with private terrace and a pool
In the Area
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Galeana 304, Col. Centro, Oaxaca de Juárez, Estado de Oaxaca, Mexico, 68000
Main Facilities
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Swimming Pool
24-Hour Front Desk
WiFi
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Available Room Types in Hotel Santa Helena Plaza
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What's around Hotel Santa Helena Plaza
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Galeana 304, Col. Centro, Oaxaca de Juárez, Estado de Oaxaca, Mexico, 68000
Discover More About Hotel Santa Helena Plaza
Location
Hotel Santa Helena Plaza is located in area / city Oaxaca de Juárez.
About Hotel Santa Helena Plaza
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Hotel Santa Helena Plaza is the ideal choice for you who are looking for a comfortable yet affordable accommodation.
All facilities in Hotel Santa Helena Plaza
Others
General
- Parking
- Smoking area
- Terrace
Hotel Services
- Luggage storage
- 24-hour Receptionist
- Tours
Public Facilities
- Others
- Safety deposit box
Things to Do
- Outdoor pool
Connectivity
- Free WiFi
In-room Facilities
- TV
Accommodation Policy & General Information in Hotel Santa Helena Plaza
Important Note
- Rollaway bed fee: MXN 200.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
This property is closed from July 18 2025 to December 31 2025 (dates subject to change).
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at Hotel Santa Helena Plaza | 30 |
Number of floors in Hotel Santa Helena Plaza | 2 |
Another facilities in Hotel Santa Helena Plaza | Parking, Smoking area, Terrace, Luggage storage, 24-hour Receptionist |
Frequently asked question in Hotel Santa Helena Plaza
What are available facilities at Hotel Santa Helena Plaza?
There are top facilites at Hotel Santa Helena Plaza such as Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Santa Helena Plaza?
The standard check-in time at Hotel Santa Helena Plaza is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Hotel Santa Helena Plaza
Other sources (79)
8,4
Very Good
From 79 reviews
Cleanliness
9,0
Room Comfort
8,2
Service and Facilites
8,4
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Traveler Reviews Hotel Santa Helena Plaza
Number of reviews per page
20
40
Top reviews
Erika
Leisure
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Clean, pool and pet friendly
elizabeth
Leisure Family
8,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Loved the location, just a short walk to the Mercado and Zocalo.
Thomas
10,0
/10
Reviewed 121 week(s) ago
Hotels.com verified review
Good location. Quiet. Good service
Maria
4,0
/10
Reviewed 210 week(s) ago
Hotels.com verified review
They show a picture of the swimming pool. The swimming. pool is unusable it is not clean. The towels were not white and they were very old. When i got there we were only 2 people and they charged for 3. Overall it was not what i was expecting.
Verified traveler
Leisure Family
8,0
/10
Reviewed 211 week(s) ago
Expedia Group verified review
Friendly staff, nice place but sketchy neighborhood
Verified traveler
Friends and Family
6,0
/10
Reviewed 213 week(s) ago
Hotels.com verified review
A few of things to consider.
1- the white portion of the floor as you enter the swimming pool should be non-slip material super slippery specially for kids. Check out which material should be used.
2- Clearly state there is no air conditioner on the specifications. Had I known this, I sincerely would not have stayed here.
3- Family of 4 requires atleast 2 toilets rolls of paper.
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Simon
10,0
/10
Reviewed 220 week(s) ago
Hotels.com verified review
The hotel has spacious rooms with balcony views of the pool. The pool was a fantastic addition, given the hot weather - we used it everyday. The room was quiet and had both aircon and a ceiling fan. There is also free offstreet parking onsite.
Verified traveler
Leisure with Partner
6,0
/10
Reviewed 220 week(s) ago
Expedia Group verified review
It’s one of the few hotels with a pool but the pool furniture wasn’t good. There were no cushions on the loungers so those were pointless. Our room was dark and gloomy, no windows. Staff was very strict about guest and where they can be located in the hotel. We were asked to not sit by the pool with our guest even though there was no one else around at the time. (Guests were one female and child) The security of the hotel seemed good. The cleaning staff were very good. Not the best location as other places we’ve stayed in Oaxaca. It was ok but would not stay there again.
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stephen
10,0
/10
Reviewed 241 week(s) ago
Hotels.com verified review
Great place to stay in central Oaxaca. The team there was great even with the language barrier they try to help one of the best places I stayed at. My room had no heat or ac and it didn't matter as I was next to the pool and it was cool
Sarah
Business
10,0
/10
Reviewed 244 week(s) ago
Hotels.com verified review
A lovely spot to explore Oaxaca - nice big bright rooms with private terrace and a pool
Verified traveler
Business
10,0
/10
Reviewed 286 week(s) ago
Expedia Group verified review
They are very clean. Also room is very big. Bed is old.
Teresa M
8,0
/10
Reviewed 300 week(s) ago
Hotels.com verified review
PERFECT LOCATION to celebrate Dia De Los Muertos. Far enough away from the celebration to get adequate sleep.
Verified traveler
Friends and Family
8,0
/10
Reviewed 301 week(s) ago
Hotels.com verified review
Clean,basic but nice place, there are regulations for use of pool but do not follow it, parking is reduced when it is full you can not leave if you do not remove the cars from the passage, lack of additional service like coffee maker, no air conditioner.
Sara
Friends and Family with Partner
6,0
/10
Reviewed 329 week(s) ago
Expedia Group verified review
I loved that they had a pool, but it was ambient temperature and too cold to swim. The reclining chairs around the pool were a lovely touch, however they were in disrepair. The hotel overall is a beautiful property but there were areas that could have been better maintained. We had not the best experience with the service in that the night staff is totally disconnected from the day staff. It appears the hotel is looking for additional personnel, and I’m assuming that they know that this is an issue. The Internet service is absolutely unreliable no matter where you go. Night staff did not know how to reset the Internet modem/router.
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Verified traveler
Leisure Family
10,0
/10
Reviewed 340 week(s) ago
Expedia Group verified review
Very clean property and cool location. Kids and I loved the pool...although it was not warm it was refreshing.
Eric P
8,0
/10
Reviewed 344 week(s) ago
Hotels.com verified review
On the one hand, not a nice neighborhood, and most special requests (like for late check out or using a microwave for a moment) were answered with “no”. On the other, clean, bright, spacious rooms, high water pressure and plenty of hot water, nice pool and outdoor area. Closest great coffee is Caracol Purpura (7 min walk), 15 minute walk to the downtown centre (good if you’re obsessed with getting a lot of steps per day as I am), 10 min walk to best bakery in Mexico (Boulenc), 15 min walk to the Guelaguetza stadium if you’re adventurous and like climbing stairs.
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silvia
10,0
/10
Reviewed 345 week(s) ago
Hotels.com verified review
Stay and staff was great.
Lydia
8,0
/10
Reviewed 353 week(s) ago
Hotels.com verified review
The hotel was very peaceful and the room was super clean. There aren’t many amenities but the room rates are quite inexpensive. The furnishings offer old world Mexican charm but bed linens and towels could use an upgrade. The location is a short walk to the big cathedral which is another few blocks to the Zocalo. The pool area is nice, There’s a pretty mural in the cantina area. The pool is not heated but probably very refreshing when it’s super hot. The staff was friendly and helpful when I needed to call a taxi. They are very hands off once you check in. I’d say this is a good value hotel and seemed to have mostly nationals as guests.
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Nick
10,0
/10
Reviewed 383 week(s) ago
Expedia Group verified review
Great rooms with pool but in lousy neighborhood. You have to walk 6-8 blocks over broken sidewalks to the plaza/cathedral, noisy, bus fumes in your face. But the other side of town near Santo Domingo church is just charming and wonderful; lots of little charming colonial hotels in that area, wonderful cafes, shops, and restaurants (where I will stay on my next trip to Oaxaca). I got cards and some of the hotels are La Noria, Abu (like a chic Italian hotel), Antigua, Oaxaca Real, for around $1500 per couple, under $100 american. All the bldgs, streets, and sidewalks are kept in good repair in that area, 10 minute walk to the plaza/cathedral. The poshest hotel in that area is the Quinta Real, fantastic place in an old convent, but pricey.
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jordan
8,0
/10
Reviewed 386 week(s) ago
Expedia Group verified review
Accommodations were overall good, especially for the price. AC was not functional, and the front desk was very loud all night every night. Repeatedly waking us. If the ac worked, so we could close the windows it would have not been a problem.Otherwise it was well worth the money.
Number of reviews per page
20
40
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