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Hotelito Azul
Hotels
8,4
/10
Very Good
562 reviews
What Guests Say About Their Stay
donna
10,0
/ 10
If you’re looking for the quiet of Tulum this is your hotel!!
The peaceful atmosphere feeling like your on a secluded beach, incredible plantings, greenery on the premises it truly makes you feel like your on vacation!
If you’re looking for a very laid back property this is the place.
Food in both restaurants is fresh, and delicious, the staff is amazing (especially Karen at Olivia’s and Cayay on the beach.
Try to request second floor rooms facing the beach or gardens it’s a real feeling of being in the treetops!
Monica Del Carmen Robles
10,0
/ 10
We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.
Randolph
10,0
/ 10
Fyi…Think beach attire as the property’s exterior is all sand. Quality leather footwear may get ruined but overall the property is great.
In the Area
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Carretera Tulum-Boca Paila, Km. 5.8, Mexico, 77780
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
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Available Room Types in Hotelito Azul
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Per room per night (excl. taxes & fees)
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What's around Hotelito Azul
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Carretera Tulum-Boca Paila, Km. 5.8, Mexico, 77780
Discover More About Hotelito Azul
Location
Hotelito Azul is located in area / city Mexico.
About Hotelito Azul
The highest quality service accompanying its extensive facilities will make you get the ultimate holiday experience.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Hotelito Azul exclusively for you.
Enjoy luxurious treats and incomparable experience by staying at Hotelito Azul.
All facilities in Hotelito Azul
Others
Things to Do
- Romantic proposal packages
- Hot tub
- Outdoor pool
- Beach umbrella
- Picnic area
- Garden
- Beach towel
- Spa
- Beach cabanas
- Pool cabanas
- Beach sun loungers
- Pool sun loungers
Public Facilities
- Others
- Coffee shop
- Restaurant
- Smoke-free area
- Safety deposit box
Transportation
- Limo or town car service
- Shopping center shuttle (surcharge)
- Theme park shuttle (surcharge)
- Access to bus station (surcharge)
Food and Drinks
- Bar
- Poolside bar
- Beach Bar
- Breakfast
Shuttle Service
- Ferry terminal shuttle (surcharge)
- Cruise shuttle (surcharge)
- Airport transfer (surcharge)
Hotel Services
- Tours
- Multilingual staff
- 24-hour Receptionist
Connectivity
- Free WiFi
General
- Rooftop terrace
Accessibilty
- Accessible parking
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Hotelito Azul
Important Note
- Fee for cooked-to-order breakfast: approximately USD 30 to 40 for adults, and USD 30 to 40 for children
- Airport shuttle fee: USD 200 per vehicle (one-way, maximum occupancy 4)
- Pet deposit: USD 100.00 per stay
- Pet fee: USD 25 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Rollaway bed fee: USD 107.0 per day
- Service fee: 7.5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: 7.5 percent of room rate
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Hotelito Azul | 35 |
Another facilities in Hotelito Azul | Romantic proposal packages, Hot tub, Outdoor pool, Beach umbrella, Picnic area |
Frequently asked question in Hotelito Azul
What are available facilities at Hotelito Azul?
There are top facilites at Hotelito Azul such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotelito Azul?
The standard check-in time at Hotelito Azul is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Hotelito Azul provide breakfast?
Yes, Hotelito Azul provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotelito Azul?
Hotelito Azul is a 5.0-star hotel.
How many rooms are available at Hotelito Azul?
Hotelito Azul has 35 rooms in total.
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More Reviews from Other Guests in Hotelito Azul
Other sources (562)
8,4
Very Good
From 562 reviews
Cleanliness
9,0
Room Comfort
8,8
Service and Facilites
8,8
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Traveler Reviews Hotelito Azul
Number of reviews per page
20
40
Top reviews
JESUS ENRIQUE BARONA
Leisure Family
8,0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
El hotel se ve que podría estar súper increíble. Le falta mantenimiento a las áreas de las albercas. Y los precios de los restaurantes son una burla. Un desayuno de dos adultos y una niña fueron casi tres mil pesos. Lo demás muy bien. El personal muy amable.
Elizabeth
Leisure with Friends
8,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Lovely property. Wait staff very courteous. Hostess seemed a bit preoccupied. The outdoor furniture needs love.
donna
Leisure with Friends
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
If you’re looking for the quiet of Tulum this is your hotel!!
The peaceful atmosphere feeling like your on a secluded beach, incredible plantings, greenery on the premises it truly makes you feel like your on vacation!
If you’re looking for a very laid back property this is the place.
Food in both restaurants is fresh, and delicious, the staff is amazing (especially Karen at Olivia’s and Cayay on the beach.
Try to request second floor rooms facing the beach or gardens it’s a real feeling of being in the treetops!
Read More
Monica Del Carmen Robles
Leisure with Partner
10,0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
We had an incredible time at Hotelito Azul. Everything was perfect, from the hotel to the staff. We were welcomed with a delicious green smoothie from Olivia’s (we kept coming back for more!). The ambiance is perfect for a relaxing, soul soothing vacation. Our oceanfront room had beautiful sunrise views we will always remember. The Agave restaurant, beachfront, served the best rib eye tacos! And a special thanks to the staff for being so attentive, helpful, and making us feel right at home.
Read More
Francisco
Leisure Family
10,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great place
Randolph
Leisure with Partner
10,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Fyi…Think beach attire as the property’s exterior is all sand. Quality leather footwear may get ruined but overall the property is great.
Gunay
8,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Lovely staff and an authentic atmosphere, but the hotel needs restoration & more staff. It’s overpriced for the current state. To find a good place to eat or entertain be ready to walk 1.5–2 km along a dusty, overcrowded, and unpleasant road. At half the price, it might be acceptable — but not as it is now.
Lisa
Leisure
6,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Tulum is beautiful and this property was no exception. Given the many wonderful options thus top tier customer service is a must as an opposed to a sometimes to deserve a high rating.
I was in an ocean front suite. This came at a premium it was wonderful…except…the one side was where the restaurant is. Literally one of your windows looks directly in there. It was thus not quiet.
The onsite restaurant staff were wonderful. The hotel staff was not. I got there slightly earlier than check in and they first said my room was not ready and when the bathroom they offered me to get ready was apparently not available for an hour for cleaning, miraculously my room was ready. Note that the hotel likely has room for over 50 and there were about 5 guests so why they couldn’t have a room ready was already odd.
I asked for help getting a taxi and was quoted a ridiculous price and they weren’t willing to try to assist in getting a better price but instead told me I could try myself by walking the road. I was a female travelling alone. I was easily able to get a better deal which begs the question why weren’t they.
Check out was equally frustrating by being advised late in the evening before my early flight when one of the restaurants was closed already I had to pay for each of the restaurants IN THE HOTEL separately and it may take awhile. Made my last moments rushed and stressful.
This property wasn’t for me but I think a younger crowd would enjoy it as it’s cool with its rooftop pool.
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Debbie
Leisure with Partner
10,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Great
Corina P
Leisure Family
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
From the moment we arrived at Hotelito Azul, it was clear this place was something special. Nestled along the pristine beaches. The architecture is modern yet respects the local culture, with open-air spaces, thatched roofs, and wooden accents that create an organic and tranquil vibe.
The staff is absolutely incredible—genuinely warm, attentive, and eager to ensure that your stay is nothing short of perfect. Check-in was smooth, and we were greeted with refreshing drinks and a welcome smile. Every request was met with enthusiasm, whether it was for a recommendation or extra towels for the beach Hugo was very professional and sweet.
Our room was a sanctuary—spacious, impeccably clean by Griselda she is literally the best, she filled with all the comforts you’d expect from a five-star resort. The views of the turquoise ocean from our private terrace were breathtaking. The room featured a comfortable king-sized bed, luxurious linens, and an outdoor shower that added an exotic touch.
The resort’s amenities are top-notch. We loved lounging by the infinity pool, enjoying the breathtaking views of the Caribbean. The on-site restaurant serves some of the best food we’ve had in Tulum. Fresh, flavorful, and with an emphasis on local ingredients, every meal felt like a culinary adventure.
What really sets this hotel apart, though, is its connection to nature. The beach is serene and uncrowded, perfect for long walks or watching the sunrise.
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Elvis
Leisure with Partner
10,0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Fantastic experience, helpful and great staff. Delicious food, clean rooms with beautiful views. 10/10. Quiet and relaxing area, no construction in the area or late night parties.
Hasmukh
Leisure Family
2,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Please don’t ignore the other bad reviews. Nothing great about this place. Bad customer service , nothing is maintained , no staff to even give towels at the pool or anywhere. No one at the beach to watch lifeguard or clean the unlimited amounts of seaweed. Beach is unfortunately not usable.
No security. Roof top pools are old and rusty, bars and bathrooms not cleaned and they don’t have any staff around to help with anything . Have to climb up 4 floors of stairs to get there with no help,
We stayed in the “ grand villa “which was advertised as come with private pool and jacuzzi and hot tub but they were non existent. Only a jacuzzi in the balcony facing the busy street so all you could hear was the street horns and cars going by. It was not a villa. It was a room connected to other rooms and not a villa as advertised. Seperate living room is squeezed with the kids twin beds upstairs where there is no fan or a/c or blinds .
A/c don’t work, jacuzzis in the balcony had no hot water . No secuirty outside the hotel. The “security” booth was always empty, the hotel is on a very busy street so felt very insecure as rooms could also be easily opened.
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Roberto Piero
Leisure Family
8,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
El mesero Cayetano estuvo excelente nos atendió Perfecto, muy amable y muy conocedor del área del hotel y de cómo disfrutar mejor nuestra experiencia estuvimos encantados con el. Hubo un tema con el desayuno y lo resolvió rápido y de muy buena forma. Los precios son un poco altos pero la promoción de las margaritas fue muy buena! El
Hotel es LINDO la cama muy cómoda, el servicio de café en la mañana excelente, es cozy y muy bien cuidado los detalles. En general muy bien todo definitivamente volveríamos. =)
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Jennifer
Leisure Family
10,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
This a very unique property. It started out with wrong room but was fixed. I had paid for an ocean view. Rooms were very nice, both rooms. Shampoo/conditioner and body wash in bathrooms. No TVs. I went for major R and R and thats what i got. Loved Olivias and Agave restaurants. There is a nice restaurant across the street also. It feels like your staying in the jungle. I would stay again. I really loved coffee delivery to room every morning, i wish they offered Tea with that delivery. I did not try pool as water was briskly cold. Ocean was fantastic.
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Joseph
Leisure with Partner
6,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We stayed at Hotel Azul because in our previous trip (3 years ago) to Tulum we were staying at a different property but in our wondering around we stumbled into Azul I believe because they coffee or a bakery. They were very inviting and we ended up having drinks at the pool with great service.
The property is still nice unfortunately service is very lacking. There are two restaurants on prop and both are owned by someone other than the hotel. This causes some oddities and complete lack of service. We tried the in room breakfast twice both times it was terrible but what was worse as this restaurant is not part of the hotel really the cleaning staff would not remove the old food or plates. Even if you put them outside your door they would be there until a animal took the food then the dishes would just sit.
The service at the beach is done by the other restaurant and as long as someone is there its pretty good but quite often you have to go looking for someone.
Car or scooter parking is about 2 US blocks away and do to the location to get to most of the services in the area you will need one.
It was a lot of little things like chairs with the bottoms broken out of them by the pool or no one lighting the candle votives that guide you up the steps to your room most nights. Then the service issues that made this vacation less than what we hoped for as the staff 3 years ago was on point. I hope they figure it out as its a cool hotel overall.
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fred
Leisure with Partner
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The property was charming, clean, friendly, and right to the beach. You hear the sound of waves like music. The sand was soft. No need for shoes.
Erika Delarosa
Leisure with Friends
10,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Need to work on getting a bigger sign or visible that shows the hotel name. I passed it twice because theirs a big palm tree covering the hotel name. And if you have a rental. You have to park 2 buildings down from the hotel. Also, they keep the gate locked so not very convenient in getting in and out. Other than that this place has good food, and the room was nice with good service. Also theirs a restaurant across the street for dinner options.
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Alphonso
Leisure Family
10,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
Really enjoyed the layout of the property and all the plants tbat provided a natural canopy.
All the staff was very helpful and ready to assist.
Will definitely be staying here again in the future. ⭐️⭐️⭐️⭐️⭐️
Ruth Tafur
Leisure with Partner
10,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
My husband & I had an extremely wonderful stay at the Hotelito Azul. Our accommodations were nice, clean & comfy. The entire staff was very gracious, attentive & kind. Mariano was the most wonderful host to us. Griselda did a great job taking care of our room & she was lovely to us. The grounds are very well maintained & so inviting. Overall we really enjoyed our stay in this beautiful environment.
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Rodrigo
Friends and Family
10,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
I stayed at Hotelito Azul with my wife and 2-year-old son in Jan 2025. Our stay was wonderful. Once you get in you feel you’re really in a tropical dream world. The vibe is very chill and relaxing from the moment you’re in the reception area. The grounds are gorgeous and you always feel you’re in a jungle wherever you’re going (from the reception area to the room, pool, beach, etc). The room decoration is in a sophisticated rustic style without compromising comfort. The 2 pools and the 2 jacuzzis are located on the rooftop, which offer a fantastic 360 view of the ocean at the front and the jungle in the back. The staff is friendly and very professional offering an efficient service. GRISELDA, the lady who would clean our room was very friendly and make a different surprise to our son everyday (she would fold the towels in different shapes such as a dog or a dino, which our son loved). We had only an issue that was quickly resolved: there was a bit loud music on the rooftop and the baby couldn’t fall asleep, but once I asked the staff they turned down the volume. After that, I could only hear the sea waves and the wind on the palm trees. The hotel grounds leads directly on to the beach which is gorgeous with white sand and warm blue water. They have two restaurants (Olivia and Agave) with great food. One should only be aware of the prices that are on par with what you pay in an expensive city like NYC. Also, breakfast is not included.
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Number of reviews per page
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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