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Krystal Grand Puerto Vallarta All Inclusive
Hotels
7,6
/10
Pleasant
304 reviews
What Guests Say About Their Stay
Allison
10,0
/ 10
the room as absolutely filthy and not cleaned. Mold everywhere. Can’t get proper change of towels or bedding. They limit your restock of water, even with a medical condition involving a Cpap. My husband and 5 year old where sick and to avoid spreading, they wanted to stay in room. We weren’t allowed to bring food to them and the option was $150 peso charge room service. My 5 year old wasn’t allowed to sit outside without shoes on, but a lady with a see through coverup wearing only a thread of a thong and barely covered nipples was allowed to sit and eat. The hallways were never cleaned and were absolutely disgusting. My husband ended up with mold infection in his lungs and sick. My son noticed an ear plug on the ground in the hallway and after 6 days, still was there. The room wrecked of mold and curtains had visible mold on them.
Ievgen
10,0
/ 10
Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option.
Dianne
10,0
/ 10
Staff at this resort were very friendly and provide awesome services. Transportation was easy accessible with their taxis. Getting to the city was fun & easy. We actually rented uber to get to the city. They had multiple restaurants & souvenirs shops. Just overall a great & memorable experience at this resort.
In the Area
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136 Avenida de las Garzas, Puerto Vallarta, Estado de Jalisco, Mexico, 48333
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
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Available Room Types in Krystal Grand Puerto Vallarta All Inclusive
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What's around Krystal Grand Puerto Vallarta All Inclusive
136 Avenida de las Garzas, Puerto Vallarta, Estado de Jalisco, Mexico, 48333
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Discover More About Krystal Grand Puerto Vallarta All Inclusive
Location
Krystal Grand Puerto Vallarta All Inclusive is a hotel in a good neighborhood, which is located at Puerto Vallarta.
About Krystal Grand Puerto Vallarta All Inclusive
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Krystal Grand Puerto Vallarta All Inclusive exclusively for you.
Get precious and unforgettable moment during your stay at Krystal Grand Puerto Vallarta All Inclusive.
All facilities in Krystal Grand Puerto Vallarta All Inclusive
Others
Things to Do
- Shops
- Romantic proposal packages
- Outdoor pool
- Indoor pool
- Beach umbrella
- Spa
- Garden
- Beach towel
- Beach cabanas
- Beach sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Porter
- 24-hour Receptionist
- Concierge
Business Facilities
- Meeting facilities
- Conference room
- Conference center
- Business center
- Conference rooms
- Computer station
Family-friendly Facilities
- Kids club
- Toys
- Children games
- Children pool
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
Food and Drinks
- Bar
- Beach Bar
- Snack bar
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Kids and Pets
- Babysitting
- Supervised childcare
General
- Smoking area
- Parking
Transportation
- Valet parking (surcharge)
Sports and Recreations
- Game room
Accommodation Policy & General Information in Krystal Grand Puerto Vallarta All Inclusive
Important Note
- Covered valet parking fee: MXN 55 per night (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 11:00 |
Available rooms at Krystal Grand Puerto Vallarta All Inclusive | 451 |
Another facilities in Krystal Grand Puerto Vallarta All Inclusive | Shops, Romantic proposal packages, Outdoor pool, Indoor pool, Beach umbrella |
Frequently asked question in Krystal Grand Puerto Vallarta All Inclusive
What are available facilities at Krystal Grand Puerto Vallarta All Inclusive?
There are top facilites at Krystal Grand Puerto Vallarta All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Krystal Grand Puerto Vallarta All Inclusive?
The standard check-in time at Krystal Grand Puerto Vallarta All Inclusive is starting from From 16:00 while the latest check-out time is at Before 11:00
What is the star rating of Krystal Grand Puerto Vallarta All Inclusive?
Krystal Grand Puerto Vallarta All Inclusive is a 4.5-star hotel.
How many rooms are available at Krystal Grand Puerto Vallarta All Inclusive?
Krystal Grand Puerto Vallarta All Inclusive has 451 rooms in total.
What do past guests say about Krystal Grand Puerto Vallarta All Inclusive?
Krystal Grand Puerto Vallarta All Inclusive is well-known for its Room Comfort, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.
More Reviews from Other Guests in Krystal Grand Puerto Vallarta All Inclusive
Other sources (304)
7,6
Pleasant
From 304 reviews
Cleanliness
7,8
Room Comfort
8,6
Service and Facilites
8,0
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Traveler Reviews Krystal Grand Puerto Vallarta All Inclusive
Number of reviews per page
20
40
Top reviews
Ila
Leisure Family
6,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
I enjoyed that the resort is right on the beach, which allowed us to take long walks and enjoy hearing the waves. I didnt like that the rule of not reserving lounge chairs was not enforced at all so unless you reserved a longer with your towel or book at 7;00am there was absolutely no place to sit. I saw some guest putting personal items on loungers in multiple areas to use at different times during the day, which is very selfish behavior and should not be tolerated by resort staff.
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Heriberto
8,0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Nice place to stay in! It wasn’t too crowded when we stayed in the month of May. You have access to Krystal Grand and Hacienda which is a nice plus as Krystal Grand is more family friendly and Hacienda is for adults and more quieter. The food was not bad but could improve. You also have to make a reservation for the restaurants for the dinner option but if you don’t make it on time you are out of luck. We managed to get one on our last night only after talking to reception. You also have to pay a fee for room service. The staff were very friendly and always helpful. No complaints on that. Overall it was a very nice experience.
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Rosalio
Friends and Family
4,0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
I was given a room with a construction view and I payed for a pool view , after the switch us they gave us a
Mitra
10,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Still excellent best location
Dony
Leisure Family
10,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Nice and clean resort. Beach is right at the backyard. Friendly employees.
Chantell
Leisure with Partner
2,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Paid for a partial ocean view which we got but had to look out at the construction site as well. Breakfast was probably the best meal and that still wasn’t great. Would not recommend this hotel.
Allison
Leisure Family
10,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
the room as absolutely filthy and not cleaned. Mold everywhere. Can’t get proper change of towels or bedding. They limit your restock of water, even with a medical condition involving a Cpap. My husband and 5 year old where sick and to avoid spreading, they wanted to stay in room. We weren’t allowed to bring food to them and the option was $150 peso charge room service. My 5 year old wasn’t allowed to sit outside without shoes on, but a lady with a see through coverup wearing only a thread of a thong and barely covered nipples was allowed to sit and eat. The hallways were never cleaned and were absolutely disgusting. My husband ended up with mold infection in his lungs and sick. My son noticed an ear plug on the ground in the hallway and after 6 days, still was there. The room wrecked of mold and curtains had visible mold on them.
Read More
Ievgen
Leisure with Children
10,0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Good hotel, staff very friendly. Touch up renovation would be great, but for the price - it’s a great option.
George
4,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Staff was friendly and attentive with the exception of when the beach was rented to cruise ships docked for their passengers.
Condition of the resort was poor and cleaned only with water - no cleaning agents. This included the reusable cups used by the bars for cocktails.
Michele
Leisure with Friends
6,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Very disappointed- lack of food options - especially dinner. A la carte restaurants are not open every night and can be difficult to get a reservation
Hotel is very run down!!!! Basic
Typical pool/beach chairs is an issue too
Darryl
Leisure Family
6,0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
On the positive side, the beach at this property is excellent! Some less positive things were only two ala carte restaurants open per day and food was poor. Always short on beach towels and towels for the rooms. Not enough poolside and beach loungers to go around. The lack of inventory at this resort made it feel like it was going to shut down soon and they were trying to get by with as little as possible. Rooms need updating as well. The staff for the most part were excellent. Other than one manager that was quite rude from the Hacienda side. Overall, we still had a good vacation, but the property and inventory really need to improve.
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Brian
Leisure with Friends
4,0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
We were disappointed with the food choices and dining experiences. We would have preferred more options and felt the same food was repeated day after day. We found ourselves dining off resort more than we anticipated.
Our room was fine but we needed to ask the desk a number of times during our stay for hand and wash towels for the bathroom.
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Leonard
Leisure with Partner
8,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Food was great great service from bartenders.
Debra
Leisure Family
8,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Nice rooms. Good service. Food could be btter
Teresa
4,0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
The facility had restricted areas and dinner to available
FERNANDO
Business
10,0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
Excellence
Thi Hong Trang
Leisure Family
4,0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
They do not have water so everynight, few trucks coming to bring water to the site, causing super loud noise at the middle of the night.
On our 2nd night, no water in general, no shower, no toilet, that was a nightmare.
Beside that, room needs an upgrade, staffs has 0 English and super unfriendly. Too much busy during the holiday which we can understand, but with the low consideration to the others of the local people, the buffet everyday become a show. I witnessed two times that two ladies put their unused foods back to the bowls on the counter for everyone. Talked to staffs to remove that bowl but nothing changes. I come back to check only to see the punes with some touch of the lady’s mayonnaise (from her dirty dish) still there, gross.
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Pedro
Leisure Family
10,0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
I was very happy there and I’ll definitely be back
Ofir
Leisure with Friends
2,0
/10
Reviewed 38 week(s) ago
Expedia Group verified review
In one word. Trash
Townsend
10,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Great time
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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