What do past guests say about SLS Cancun?

SLS Cancun is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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SLS Cancun

Name: SLS Cancun
Address: Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500, Novo Cancún Torre 1 Mz 27 Lt 1 02, Estado de Yucatán, 77500, Mexico
Rating: 8.8

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8,8

/10

Very Good

562 reviews

What Guests Say About Their Stay

Jonathan

10,0

/ 10

Everything was amazing. Definitely staying here again. Staff, food, drinks and pool were all on point.

Nakita

10,0

/ 10

Truly a great experience. ARTURO was simply amazing. He was willing to assist with all our needs. Bed comfortable, robes comfortable, food great, views amazing. Really felt like a luxury hotel. Definitely coming back and recommending to friends.

Liam

10,0

/ 10

Clean room , beautiful resort , staff was awesome and restaurant, beach club were great

In the Area

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Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

This accommodation offers:

Outdoor pool

Canoeing

Private beach

Poolside bar

Billiard

Laundry service

Fitness center

Luggage storage

Elevator

Shops

Wheelchair accessible

SLS Cancun is a hotel is located at Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around SLS Cancun

Novo Cancún Torre 1 Mz 27 Lt 1 02, UC 20 UP P Secc C Av Bonampak ZH, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Discover More Places

Discover More About SLS Cancun

General
In Cancun (Zona Hotelera)

Location
With a stay at SLS Cancun in Cancun (Zona Hotelera), you'll be a 2-minute drive from Puerto Cancun Marina Town Center and 5 minutes from Puerto Cancun Golf Course. This beach hotel is 3.9 mi (6.3 km) from Ultramar Ferry Puerto Juárez and 3.9 mi (6.4 km) from Tortuga Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Puerto Cancun Marina Town Center - 0.8 km / 0.5 mi
Nichupté Lagoon - 1.7 km / 1.1 mi
Las Perlas Beach - 2.2 km / 1.4 mi
Puerto Cancun Golf Course - 2.6 km / 1.6 mi
Ceviche Square - 3 km / 1.9 mi
Marina Albatros - 3.1 km / 1.9 mi
Playa Tortugas - 3.1 km / 1.9 mi
Benito Juarez Municipal Building - 3.2 km / 2 mi
PlayCity Casino - 3.2 km / 2 mi
Mercado Ki Huic - 3.4 km / 2.1 mi
Cristo Rey Church - 3.4 km / 2.1 mi
Las Palapas Park - 3.5 km / 2.2 mi
Plaza Las Americas - 3.5 km / 2.2 mi
Mercado 23 - 3.7 km / 2.3 mi
Escénica Tower - 3.8 km / 2.3 mi

The preferred airport for SLS Cancun is Cancun Intl. Airport (CUN) - 19.9 km / 12.3 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages and facials. You can soak up the sun at the private beach or enjoy other recreational amenities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free valet parking is available onsite.

Dining
Satisfy your appetite with Middle Eastern cuisine at CLEO, one of the hotel's 2 restaurants. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Full breakfasts are available daily from 7:30 AM to 11:30 AM for a fee.

Rooms
Make yourself at home in one of the 45 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

All facilities in SLS Cancun

Facility

Outdoor pool

Canoeing

Private beach

Poolside bar

Billiard

Swimming Pool

Entertainment Facility

Fitness Center

Lobby

Accommodation Services

Things to Do

Romantic proposal packages
Outdoor pool
Private beach
Outdoor facilities
Beach umbrella
TV lounge
Spa
Beach towel
Fitness center
Shops
Beach cabanas (surcharge)
Pool cabanas (surcharge)
Beach sun loungers
Pool sun loungers

Food and Drinks

Poolside bar
Breakfast
Snack bar

Transportation

Valet parking

Connectivity

Free WiFi

General

Smoking area
Terrace

Accessibilty

Wheelchair accessible
Disabled access friendly

Public Facilities

Coffee/tea in lobby
Elevator
Safety deposit box

Hotel Services

Laundry service
Wedding service
Luggage storage
Porter
24-hour Receptionist
Concierge

Business Facilities

Meeting rooms

Sports and Recreations

Canoeing
Billiard

Accommodation Policy & General Information in SLS Cancun

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

, Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions). Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at SLS Cancun	45
Number of floors in SLS Cancun	4
Another facilities in SLS Cancun	Romantic proposal packages, Outdoor pool, Private beach, Outdoor facilities, Beach umbrella

Frequently asked question in SLS Cancun

What is normal check-in & check-out time at SLS Cancun?

The standard check-in time at SLS Cancun is starting from From 15:00 while the latest check-out time is at Before 12:00

Does SLS Cancun provide breakfast?

Yes, SLS Cancun provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of SLS Cancun?

SLS Cancun is a 5.0-star hotel.

How many floors does SLS Cancun have?

SLS Cancun has 4 floors.

How many rooms are available at SLS Cancun?

SLS Cancun has 45 rooms in total.

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More Reviews from Other Guests in SLS Cancun

Overall Ratings & Reviews SLS Cancun

Other sources (562)

8,8

Very Good

From 562 reviews

Cleanliness

9,4

Room Comfort

8,8

Service and Facilites

8,8

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Traveler Reviews SLS Cancun

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Top reviews

Emmanuel

8,0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

Good hotel well located nice beach and views of the ocean

madison

with Partner

8,0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

I was truly impressed by this hotel. It’s really beautiful and feels very private. It’s not super busy and congested perfect for the baby moon that had! Only thing was the beach had some sarcasm as we expected due to the season so mainly use the pool. Only downfall from our experience was not having the menu information for room service and the hotel details in our room, which I notified them about and they never were able to provide that booklet in the room. Other than that we love the gym amenities it was very impressive! The location is very safe and the rooms are spectacular.

Ofek

with Partner

10,0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Nice place

Leyanis

with Children

2,0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Terrible stay, got sick with the food. Luis at the reception was rude and super disrespectful. I don’t recommend this hotel

Menachem

4,0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

My stay at SLS Cancun was extremely disappointing. During my stay, I kept my wallet containing cash inside the room safe. Two days later, I opened the safe and discovered that $150 USD was missing. Given that the wallet had been stored in the safe, this was very concerning. What made the situation even worse was the hotel's response. After reporting the issue, I received little communication from management. On the day of checkout, I had to seek out staff myself for an update. Nobody proactively contacted me or kept me informed about the status of their investigation. The only explanation I received was that they had "checked the log." When I asked what the log showed—whether it tracked room access, safe access, or anything relevant—I was not given a clear answer. When I asked to see the log, I was told it was private information. At no point did I feel that my concerns were taken seriously or that there was a genuine effort to provide answers. Finding money missing from a wallet stored in a room safe is concerning enough; being left to chase down updates only made the experience worse. Based on my experience, I would strongly caution future guests not to assume that their cash or valuables are secure simply because they are locked in the room safe. If something goes missing, do not expect clear answers, transparency, or meaningful follow-up from management. Very disappointing experience

Michael

with Partner

8,0

/10

Reviewed 20 week(s) ago

Tony

with Partner

6,0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

The property is amazing-the check in policy is bad…they want $250 a night credit card hold that does NOT go in incedintels (just their “hotel policy” i stay often and always have to get a manager and haggle-I am not a spring breaker-68 years old- i do no damage to the property …it feels against Expedia policies-the “owners love to bicker but i usually leave a smaller cash deposit” as a compromise-It’s no the money, its the principle and ny attitude the make a bad first impression for an otherwise 5 star property-

Liam

with Friends

10,0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Clean room , beautiful resort , staff was awesome and restaurant, beach club were great

Jaime

10,0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Yes everything was perfect

Arturo

Family

4,0

/10

Reviewed 33 week(s) ago

The hotel was nicely located. But the Staff were poorly trained. Every time we would be at the restaurant for breakfast or dinner we would be harassed by a member of staff every 5 minutes checking to see if we were ok. Our meal and conversations were interrupted so many times. And the hotel manager was just sat at the pool smoking and drinking coffee everyday. Very unprofessional. The pool was beautiful and in front of the ocean but they had really loud aggressive house music so you could not relax by the pool. And they also had contractors walking around the pool and in and out of the lobby while you are sunbathing. Very uncomfortable. And one day during heavy rain we had part of a very high balcony ceiling fall onto the pool area, luckily no one was hurt but half of the small pool area was closed and the pool area had limited seating for the remaining days of our trip. All in all, a very lacking experience.

Karla

6,0

/10

Reviewed 47 week(s) ago

Expedia Group verified review

Staff, the service was terrible. We have to wait a lot for the food, the drinks. Terrible!

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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