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Sole Suites
Hotels
8,2
/10
Very Good
152 reviews
What Guests Say About Their Stay
Denys
10,0
/ 10
Our stay way great. You have to understand, the hotel is located in the busy area, so if you want a quiet place, it is not the case. Although, the music didn’t bother me or my family much. We had a nice sleep. However, you are in the center of everything, tour buses pick up area, beach is 3 min away, lots of restaurants, walmart is 10 min walk and you get two rooms with a kitchen. There was hot water with good pressure all the time and free wifi, but somewhat spotty, The staff was generally ok, but could be more polite and nicer in my opinion. Overall, I think this is a great option for the money and I give it 5 stars despite those minor details.
Harold Daniel
10,0
/ 10
Safe to walk around and shop at so many stores ! Dinning fresh fish caught earlier that day or a taco, just steps form Sole Suites! I like to cook my own breakfast so the kitchen was fun to use! With a pharmacy,7/11 and message across from your hotel Nightlife 5 yes five dance clubs with in staggering distance! Couples and singles straits and guy! something for all! Oh fishing, From the front door walk to the left then first turn Right 30 or 40 m to the water take a camera!
martin
10,0
/ 10
Great property. Two bedrooms and bathrooms and kitchen. Excellent place to stay
In the Area
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1ra Avenida Norte, Entre Calle 12 y 14, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Main Facilities
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Swimming Pool
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Sole Suites
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1ra Avenida Norte, Entre Calle 12 y 14, Solidaridad, Estado de Quintana Roo, Mexico, 77710
Discover More About Sole Suites
Location
Sole Suites is located in area / city Solidaridad.
About Sole Suites
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Sole Suites.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
With all facilities offered, Sole Suites is the right place to stay.
All facilities in Sole Suites
Others
General
- Parking
- Smoking area
- Parking (surcharge)
- Terrace
Things to Do
- Outdoor pool
- Beach towel
- Pool sun loungers
Public Facilities
- Others
- Safety deposit box
- Elevator
Hotel Services
- Porter
- 24-hour Receptionist
Connectivity
- Free WiFi
Accommodation Policy & General Information in Sole Suites
Important Note
- Covered self parking fee: MXN 200 per day
- Pet fee: MXN 600 per pet, per stay
- Service animals are exempt from fees
- Early check-in fee: MXN 600 (subject to availability)
- Late check-out fee: MXN 600 (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: MXN 4000 per stay
- A tax is imposed by the city: MXN 56.57 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Available rooms at Sole Suites | 20 |
Another facilities in Sole Suites | Parking, Smoking area, Parking (surcharge), Terrace, Outdoor pool |
Frequently asked question in Sole Suites
What are available facilities at Sole Suites?
There are top facilites at Sole Suites such as Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Sole Suites?
The standard check-in time at Sole Suites is starting from From 15:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Sole Suites
Other sources (152)
8,2
Very Good
From 152 reviews
Cleanliness
8,8
Room Comfort
8,2
Service and Facilites
8,8
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Traveler Reviews Sole Suites
Number of reviews per page
20
40
Top reviews
Lisa
Leisure Family
8,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The apartment is very spacious, and has two bathrooms which is great. But as we were on the main floor, there was no outside sitting area or place to dry swim suits and towels. It was otherwise very comfortable.
william francis
Leisure
6,0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Accommodations were ok. The hotel is in a noisy neighborhood. Lots of music at night. Would have also appreciated a heads up on the construction next door. I found it more annoying , especially when on the top floor at the pool. Also the pool water was cloudy most of the time. Needs more attention. A few more chairs on the roof would be nice also.
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Denys
Leisure
10,0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Our stay way great. You have to understand, the hotel is located in the busy area, so if you want a quiet place, it is not the case. Although, the music didn’t bother me or my family much. We had a nice sleep. However, you are in the center of everything, tour buses pick up area, beach is 3 min away, lots of restaurants, walmart is 10 min walk and you get two rooms with a kitchen. There was hot water with good pressure all the time and free wifi, but somewhat spotty, The staff was generally ok, but could be more polite and nicer in my opinion. Overall, I think this is a great option for the money and I give it 5 stars despite those minor details.
Read More
Zbigniew
Leisure with Partner
8,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Location is perfect. Close to all attractions of Playa del Carmen. Nice beach was 10 minutes walk. 5 Av just next Av.
For me only bad thing was party from 9PM to 3 AM with tremendously loud music from clubs on 5 AV.
I had to use ear plugs to sleep.
Patrick
Leisure Family
8,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Nice roof but something missing there
Harold Daniel
Leisure Family
10,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Safe to walk around and shop at so many stores ! Dinning fresh fish caught earlier that day or a taco, just steps form Sole Suites! I like to cook my own breakfast so the kitchen was fun to use! With a pharmacy,7/11 and message across from your hotel Nightlife 5 yes five dance clubs with in staggering distance! Couples and singles straits and guy! something for all! Oh fishing, From the front door walk to the left then first turn Right 30 or 40 m to the water take a camera!
Read More
Jan
Leisure Family
8,0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We enjoyed the room! Everything was very clean.
Female desk staff not the friendliest. Not sure why the coffee supply was low and no washcloths.
Ron
Leisure with Partner
8,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We liked that the black curtain in the bedroom provided excellent coverage, making the room great for sleeping. Unfortunately, due to very loud nightclubs in the area, the rooms on the front sleep are impossible to sleep in. Fortunately the back rooms are very quiet, so a move to one of them solved that problem. But then there was no balcony to sit on. The pool and area was very small but well maintained. Umbrellas would have been a very welcome addition, as it gets very hot on the roof.
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Natalie
Leisure with Partner
4,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Bare bones hotel with no color or character. The pool is about the size of a bathtub and there are no pretty areas to sit and relax. The lighting in the apartment was harsh and there is only overhead lighting. But the worst part of all is the bar nearby that plays extremely loud and extremely awful music from 8pm to 3am every night. We checked out early and found a much more pleasant hotel.
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Natalie
Leisure with Partner
6,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
Location is convenient. However hotel is close to biggest clubs in Playa del Carmen very loud music playing from 11pm to 4am and currently there is construction right next door.
Staff was good. Cleanliness was good.
idan
Business and Leisure with Friends
2,0
/10
Reviewed 25 week(s) ago
Expedia Group verified review
The staff were drew they charged me for everything. They also charged me because one towel was dirty I asked the leader if she couldn't clean it she was about to say yes and then the guy from the receptionist told her no with his hands. I also booked a room with three beds and they gave me a room with two beds.
Claudia
Friends and Family
4,0
/10
Reviewed 27 week(s) ago
Hotels.com verified review
Not recomended unsecure doors lock broken
Nancy
Leisure
8,0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Everything about this property from staff, cleanliness, space and location is fabulous, but due to a night club at the end of the street playing LOUD music until 3am EVERY night…yes EvErY night, I wouldn’t stay anywhere on this street again.
Alonso
Business
6,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
I didnt like that in room 104 the shower of the main roomndidnt work corectly.
Adriana
Leisure with Children
8,0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Buena localización pero si no te gusta el ruido no es el lugar adecuado
martin
Leisure
10,0
/10
Reviewed 33 week(s) ago
Expedia Group verified review
Great property. Two bedrooms and bathrooms and kitchen. Excellent place to stay
Guillermo
Leisure Family
8,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
Room a bit less tidy than shown in picture but very convenient location. Walls are thin snd people in the neighboring rooms were very loud so no so great sleeping
Sandy
Leisure with Partner
4,0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
During my stay at Sole Suites, I paid for underground parking and was advised to park my rental car there. Overnight, heavy rain caused the garage to flood, and in the morning, I found my car in 5 inches of water. The seats were completely soaked. Upon further inspection, we discovered significant water damage to the seats and trunk due to the garage pump failing to remove the excess rainwater.
The car rental company does not cover weather-related damages, and I believe the hotel should assist with the repair costs. Although the manager was helpful and contacted the owner and insurance company, they ultimately declined to assist, citing lack of coverage for this type of incident. As a result, I am left to cover the repair costs out of pocket. Sole Suites equipment is obviously not adequate and failed to pump out the water causing this mess but they do not assume any responsibility.
This is obviously a major problem and added to the long list of other problems at Sole Suites I could never recommend this establishment to anyone.
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ivy
Leisure with Children
2,0
/10
Reviewed 44 week(s) ago
Expedia Group verified review
So many complaints. To begin the AC in one of the room never worked and they never fixed it. Tv didn’t work. Towels are brown and stained/dirty. Pool unavailable first day. NO LOCKS ON INSIDE OF DOORS. Very unsafe as I traveled with a toddler. No extra towels, blankets or toilet paper because they don’t have access to those items only housecleaning does and they are not there. No WiFi password because someone “stole” the paper. AC in living area leaked all over the sofa. They didn’t come fix it. Toilets don’t flush or have any pressure.
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Victoria
Leisure
10,0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Receptionist are very nice
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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