The Hotel Syracuse

Clean rooms clean floors grey food very helpful staff , however they don’t answer requests via any booking app, nor do they let you know there’s 4 bars which get out at 4 am and no room stops the noise , I had booked a jr suite and was awoken by construction in am from next door afternoon as construction from above (maybe another building & then the noise from the bars at 4am -7) the food servers and staff were all nice yt communication is an issue via the apps . I had asked for an airport pick up or link which is advertised in hotels.com and two weeks after checking out I ve still heard nothing about that or my other request… also hotels.com advertises then as cancel anytime and pay at property which I chose and they seemed to have lost my reservation for pay at property , I tried to leave early due to noise and neither me or hotels .com could initially reach them for four days .. after getting the manager he said their rules are advertised on hotels.com and its not free cancellation despite booking saying so and calling them multiple times in my behalf

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Problems: Wifi does not work Very tiny elevator with no possible access from stairs to be used as emergency exit No table or chairs available Bed lights not working

We had an amazing stay. Staff were extremely friendly and helpful - they even gave us a corner room on the quiet side of the property. The room was clean and is spacious enough for 2 people. Will definitely go back if we visit again.

Good place

Very nice staff and hotel!

Was looking for cheap accomodatiom for a last minute trip to casablanca and it fit the bill. Mohammed on reception was excellent and even went out of his way to go shop for me to get a drink. Smart tv was good. Restraunt not open yet and they were still working on it during the day.

Great small hotel in a very central part of town. The room were super comfortable and clean. Service was excellent with the staff going out of their way to help with an early check in. The location is very central, walking to many attractions. Note that the location on Google maps is wrong, navigate to the actual address.

Bathroom with nothing. Asked for support bu no answer. Personnel unqualified. Near by nights and voices on the corridor al the night long. Elevator does not run ..it is really very small it is impossible to take it .. without to have discussionn with other guests..above all impolite...windows are smaller than the wall so you can close them. No escape stairs.... it was terrible!!

Bien l’emplacement

Chambre très agréable, mais peu de place pour un couple. Pas beaucoup de rangement. La salle de bains pas du tout adaptée, la douche n'est pas réglable et de l'eau à même débordé jusqu'à la chambre car aucune protection. Du coup après la douche tout se retrouve humide, même le papier toilette installé juste à côté. Bref si on est quelqu'un qui prend de longues douches, n'allez pas. Finalement, nous avons aussi trouvé des cafards et les femmes de ménage ne passaient pas tous les jours. Expérience mitigée. Point positif, malgré le quartier très animé, les chambres donnant sur l'intérieur sont bien insonorisées.

Payer le petit déjeuner et le matin pas de petit déjeuner