The Seven Hotel and Spa

I was charged taxes with no receipt Room has Roaches, no drinking water, you have to ask for toilet paper all the time, no microwave even in the dining area

Staff was friendly and helpful!

Unfortunately rooms stink, smells very bad.

Overall good, but setting to 2 stars because of roaches in the room and the property. I won’t consider this property again due to this problem. However I must say staff is nice, helpful and friendly. I hope they can take the roaches problem seriously. This is marked as 4 stars hotel, but I would barely give it 3 stars in my opinion

For two nights was ok, more then that can be a nightmare. Worst Breakfast ever. Internet was ok.

A great hotel. I like that the front desk staff made the stay comfortable, very friendly and professional. One thing that I would recommend for improvement is the breakfast, very limited: cake, bread with cheese, honey, and hard-boil eggs tea, coffee, juice. They lack a variety of breakfast items a typical American would wake up to like yogurt, fruits and fruits is in abundance there. Otherwise very impressive, from the decor, layout, cleanliness...super! This will be where I stay again whenever I go to Morocco. I don't mind the breakfast that much but I hope this feedback would bring some changes to the breakfast menu...Highly, highly, highly recommended!

Stayed in room 219 on the second floor and the bathroom leaks into the main room so bad and smells like sewage water Card reader worked one time while I was there and the women refused to try it again suggesting that I go to the ATM around the corner

Location hotel lousy place.hotel lousy place. Byyyyy

The room and bathroom were clean. The staff are very helpful. The location of the area can be a bit complicated especially with the gps.

Great experience overall. The staff were very welcoming and helpful. The breakfast was good and very clean. Two members of the hotel at thI counter à tall man and a woman from Morocco were very good at customer service. One I didn’t like was that I requested to change room, but I didn’t get a response after my request. And the room is very small compared to the US hotel.

Breakfast was always cold. Waiters could not speak English. There was a female receptionist working during the day who could not speak or say a word of English, how disappointing. There was a male receptionist who worked nights who could speak English perfectly fine. I was given a single room which was very small, cramped and within that room there was no where hang up my clothes, I asked for me room to be changed to a double room which was better and then was asked to leave that room which I refused. Water within the shower was not always warm, hot. The hotel is situated within a back street, walking distance to restaurants and town centre. I would not rate the hotel as a four star rating.

Hotel was very good but local not so much.

Hotel is more than excellent, staff in general are very chearfull& friendly espcially Khaled, breakfast improved a lot. Best money value, strongly recommented for honey mooners& close to all shopping centers.

Not staying here next time. The breakfast hot food was cold or neglected. Cakes and bread galore. Supposed to have been a superior room. Not. Tiny bathroom / wetroom. See through glass door on loo. Not for me. Bad wifi. Bad electricity in the room, so chargers didn't charge effectively enough. Coupled with wifi that was mostly not working, this was a disaster for a business person.

After a bit of confusion on check in the hotel was fine

Really Good , but the hotel didn't receive my booking via Hotels , I had to call hotels call center.

The standards and service at the Seven Hotel and Spa do not reflect what I expect of any four star property. The issues we encountered were as follows: The temperature of the shower ranged from cold to luke warm and was never hot. The room not thoroughly clean. On two days we returned from a days sightseeing to find our room had been serviced but no towels replenished, we then had to wait more than 2 hours for the towels to arrive despite several calls chasing them and thus unable to shower when we returned to our room. The breakfast at the hotel was extremely poor in terms of choice and quality. The hot food options were all cold and not replenished (and heated by tea lights). Staff in the breakfast room were rude, to a lesser degree so were all of the other staff at the hotel with the exception of Zak, the trainee and student who had more idea about customer service than the rest of them put together. Lastly and probably the thing that leaves the worst taste in my mouth about the stay at this hotel is that when I complained the management and owners said they were not willing to offer any compensation or do anything in an attempt to redress our situation. On the day of our departure the manager, with whom I had spoken with twice about the issues I encountered, and the owners were present. They all chose not to engage with me, instead avoided any eye contact with me - very bad form. Avoid this hotel.

Brand new boutique style hotel located on a quite street near the centre of the city and a short walk to the Tramway. Well appointed, comfortable rooms and the dining area is spacious and modern. The buffet was good but could use more variety. Because it's a new hotel not too many taxi drivers or people know where it is.

No good

showers won't drain.Same cold breakfast everyday.It seems they just don't care. It's catered for locals.