ONDA Boquete

Although the facilities are acceptable, my overall experience was mixed. While the rest of the staff was very nice, helpful, and accommodating, we had a major issue with one specific female staff member. Upon arrival, she was quite rude and flatly refused to answer basic questions about our reservation, stating that she would not assist us until 3:00 PM. When we returned at that time and expressed our frustration regarding her treatment to another staff member, she finally apologized; however, it left a very unpleasant feeling due to the noticeable difference in the way she treated tourists compared to national guests. It is disappointing to encounter that kind of attitude from one individual, as it overshadowed the positive service provided by the rest of the team."

Muchos espacios

Beautiful place wonderful to sit by the creek. very helpful friendly staff. many places to sit down and be still. Also a lot of good work areas where you can be quiet. coffee always available was great to have. Thanks. You guys are awesome.

The property's the location in Boquete is good, but unfortunately our experience was disappointing. Getting to the rooms is quite complicated. You have to walk across small bridges and stone paths, which is not very convenient when carrying luggage. The check-in and front desk are located at the hotel bar, so during a busy weekend it can feel chaotic and confusing. Between unloading our luggage, trying to find the front desk, and finally locating the room, more than an hour passed before we were even able to see the room. The biggest issue was the room itself. Our room (303) did not have air conditioning and had extremely limited ventilation. The room was very enclosed, hot, and humid, and because of the lack of airflow it was impossible for us to stay there overnight. Unfortunately, after spending that time trying to get settled, we had no choice but to leave and find another place to sleep late at night, which was very stressful since Boquete was completely full that weekend due to events in town. Another important point is that the Expedia listing does not clearly mention the lack of air conditioning or explain the ventilation situation, making it difficult for guests to anticipate these conditions before booking. We shared our recommendation with the hotel to add clearer information online and consider installing air conditioning in some rooms. Even though Boquete generally has a cooler climate, enclosed rooms without proper ventilation can become v

Lovely little place but one suggestion and one complaint/genuine safety issue. First, a little retractable wall mounted mirror in all the pods would be really nice. Second, the owner needs to learn what thermostatic mixing valves are and have the showers replumbed. They'd go from ice cold to burn-your-skin scalding in a second based on what other shower/toilet users were doing.

Staff was amazing. Room was unique and fun. Breakfast was wonderful! Grounds were beautiful!

Rooms were clean and cozy. Hotel grounds were beautiful and location is fantastic

Awesome place. Grounds are beautiful with a river that runs through. Staff was great as well.

The room was very clean and comfortable. It was also very affordable. Free coffee and optional free family breakfast. Would definitely stay here again and highly recommend this property. It's also a very beautiful property.

Absolutely top notch service from the staff. The grounds & room were very clean, well maintained. We had a double private room. Loved the activities planned in the bar & the complimentary breakfast. We felt very welcomed here & were sad to leave!

Excelent

Staff was great; such a fun place to stay!

Very helpful and friendly staff. I slept in a micro room which was a unique experience with zero problems. Shared facilities inclusing toilets and showers were pleasant clean and functional. Thank you!

Clean room, good staff

The staff was very friendly and helpful! Would stay again, no question!

Amazingly beautiful property, with a great green space garden

We were very disappointed. The pictures on the website misled the hotel. We had to move to another hotel. We couldn't stay there. We want a refund or our money back.

The gardens are a beautiful place to relax. A real plus having an excellent restaurant on the property. Jordan, Cindy and other staff were exceptionally helpful and welcoming.

It was an amazing property tucked away amongst stunning lush vegetation yet right on the main road! Everyone was super nice and friendly, and the food was very good. I will be back 😁

Lovely space with lots of communal areas. Great place to explore.