Cebu White Sands Resort and Spa

Quiet and nice hotel. Make you forget about the busy streets behind the walls. Stayed only 1 night but quite enjoy it. Only thing that could definitely be improved is the breakfast. no much enjoyable options and extra charge for coffee. Nothing special outside the hotel except massage place and Korean restaurants.

If you want to go here for the beach, go somewhere else . They say that they have a private beach which is true but there are cement walls going out to the ocean to make it private . Private beach felt like a jail.

This is a beautiful well keep and well maintained resort . I would have given it 5 stars but it lack in customer sevice. Do get me wrong the staff were super nice and respectful everywhere from room service to the pool maintenance,gardeners,room9, breakfast staff, i cant say enough about them. So what was wrong, no follow up asking if you would like another drink or dessert etc etc. Sat at the beach area an ordered a cold one and that was it never heard from anyone untill i had to walk back up to the restaurant area to get another or they would come down much later with room charge bill to sign, not to ask if the can get you anything else first before closing off. Same thing happens up stairs at 801 . Fantastic place good food . Seems like they bring first drink out and then you have to wave your hands in the air to flag them down for another while 5 of them are standing around. Dont blame them, probably what they have been told to do ,again they were all so nice but your restaurant and bars would make so much more money if just up sell a little. I saw a few guests saying the same thing they felt abandoned. Beautiful resort would i go back absolutely.

Relaxing

Staff was very helpful

A good stay for what we wanted. Pools were nice and restaurant / bars good. Some shortages at breakfast but still ok. Courtyard rooms were needing some updates with some facilities not working and showers leaking and needing a proper clean. Other facilities were closed. Decent value for money be it lacking in some areas but still good.

Limited area to go around

The people are so nice and helpful

Very nice place

DO NOT STAY HERE OR YOU WILL END UP SICK LIKE US!! Definitely not 4 star! A VERY MOULDY PROPERTY THROUGHOUT! Broken toilet seat, very dirty vent in bathroom, check in procedure makes you feel like a prisoner- ‘ passports and confirmation number’ then to be told absolutely no food or drink from outside plus no guests allowed in rooms and if you’re a smoker it’s a long walk to the smoking area, 1 pool was closed ! We have stayed in better and cheaper 3 star hotels, terrible communication from management as I emailed the property Monday kindly requesting a refund for 1 of the 2 nights we could not stay and I’m still waiting for a reply!! $AUD215 per night is far too expensive for this 3 star property, we had to leave early due to breathing in mould all night and when I spoke to other guests they also said there rooms smell of mould so changing rooms was not an option, also loud construction noise throughout the day with jackhammers very loud! We were checked into a room with no balcony even though my booking confirmed a balcony!! A terrible experience from start to finish- don’t stay here

Nice quiet resort with plenty of amenities and activities.

Peaceful and quiet, easy check in. Room service was great. Staff super helpful, and friendly.

nice

Clean and oeaceful

Beware the heritage rooms , other side was good on previous booking

Peaceful stay good food and support from staff. Friendly

Beautiful

I would book this property again

The location is good Employees all wonderfull with excellent service Amenities, not really its says white we can even swim the shore so many seaweeds

The staff and facilities are great. Unfortunately the rooms although clean the linen, mattresses, tiling and patio doors are old with considerable damage - really need updating and renewing.