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Princesa Garden Island Resort and Spa
Hotels
8,2
/10
Very Good
490 reviews
What Guests Say About Their Stay
Mervin
10,0
/ 10
Amazing vacation with my family. The staff was super friendly and accommodating. Thank you all for everything!
Danny
10,0
/ 10
This was my second stay at Princesa Gardens. Previously, I got a water villa, but this room was insanely better! Don’t waste your money on the top room, when you can have a pool villa for a quarter of the price and it will be everything you need!
Harley Kent
10,0
/ 10
Beautiful property, right on the ocean. New high-rise rooms, nice Japanese restaurant on the top of the high-rise hotel section of the property.
In the Area
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Caniguiran Street Barangay Bancao Bancao , Bancao-Bancao, Puerto Princesa, Palawan, Philippines, 5300
Main Facilities
Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Read More
Available Room Types in Princesa Garden Island Resort and Spa
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What's around Princesa Garden Island Resort and Spa
Caniguiran Street Barangay Bancao Bancao , Bancao-Bancao, Puerto Princesa, Palawan, Philippines, 5300
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Discover More About Princesa Garden Island Resort and Spa
Location
Staying at Princesa Garden Island Resort and Spa is a good choice when you are visiting Bancao-Bancao.
About Princesa Garden Island Resort and Spa
From business event to corporate gathering, Princesa Garden Island Resort and Spa provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Princesa Garden Island Resort and Spa, a wonderful accommodation for your family holiday.
This hotel is the perfect choice for couples seeking a romantic getaway or a honeymoon retreat. Enjoy the most memorable nights with your loved one by staying at Princesa Garden Island Resort and Spa.
This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.
Spa treatment is one of the main features of the hotel. Pamper yourself with the relaxing treatment that rejuvenates you.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Princesa Garden Island Resort and Spa exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Princesa Garden Island Resort and Spa is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Princesa Garden Island Resort and Spa.
All facilities in Princesa Garden Island Resort and Spa
Bar, Cafe and Lounge
Swimming Pool
Entertainment Facility
Fitness Center
Functional Hall
Things to Do
- Beach towel
- Children play area
- Entertainment for children
- Fitness center
- Garden
- Health club
- Hot tub
- Karaoke
- Library
- Massage
- Outdoor facilities
- Outdoor pool
- Outdoor pool
- Outdoor saltwater pool
- Pool cabanas
- Pool sun loungers
- Sauna
- Spa
- Hot tub
- Steam room
- Sauna
- Sun loungers
- Poolside bar
- Waterslide
- Waterpark
Food and Drinks
- Restaurant with AC
- A la carte dinner
- A la carte lunch
- Bar
- Breakfast
- Breakfast and dinner
- Breakfast and lunch
- Buffet breakfast
- Dining area
- Early bird breakfast
- Gluten-free meals
- Poolside bar
- Set menu dinner
- Snacks
- Snack bar
- Dietary menu
- Vegetarian meal
General
- AC
- Ballroom
- Banquet
- Clothes dryer
- Connecting rooms
- Family room
- Non-smoking room
- Swimming pool
- Recreation room
- Rooftop terrace
- Smoking area
- Terrace
Public Facilities
- Parking
- Coffee/tea in lobby
- Coffee shop
- Elevator
- 24-hour room service
- Restaurant
- Breakfast restaurant
- Dinner restaurant
- Lunch restaurant
- Room service
- Safety deposit box
- WiFi in public area
Hotel Services
- Bellhop
- Concierge
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Limited hours room service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Tours
- Wedding service
Sports and Recreations
- Archery
- Beach volleyball
- Billiard
- Darts
- Fishing
- Fitness center
- Game room
- Mini golf
- Table tennis
- Volleyball
- Water sport
In-room Facilities
- Bathrobe
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Refrigerator
- Shower
- TV
Accessibilty
- Accessible bathroom
- Accessible parking
- Accessible path of travel
- Disabled access friendly
- In-room accessibility
- Wheelchair accessible
Business Facilities
- Conference room
- Meeting facilities
- Photocopier
- Projector
Kids and Pets
- Babysitting with surcharge
- CRIBS
- Daycare center
- Highchairs
Nearby Facilities
- Gift shop
- Laundry
- Shops
Family-friendly Facilities
- Kids club
- Children pool
Transportation
- Car rental
- Secure parking
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Accommodation Policy & General Information in Princesa Garden Island Resort and Spa
Important Note
This hotel hosts a gala dinner during the New Year holiday period, and customers staying during this time may be charged for it. For further details, contact the hotel directly.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
General Check-in Instructions
Incidental deposit of Php 3,000 per room per night shall be collected upon check-in.All Rooms are “Non Smoking Room” including the balcony. If in the event, smoking is evident in all non-smoking rooms, surcharge for sanitation and cleaning will be imposed with the amount of Php 5,000.00
Guests are required to input their Flight Number and ETA in Booking Remarks or coordinate directly with Hotel so they can avail of the Complimentary Airport Transfers.
Guests are required to input their Flight Number and ETA in Booking Remarks or coordinate directly with Hotel so they can avail of the Complimentary Airport Transfers.
Deposit
Deposit PHP 3,000.00 is required upon check-in. The accommodation accepts cash, debit or credit card.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 15:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Princesa Garden Island Resort and Spa | 78 |
Number of floors in Princesa Garden Island Resort and Spa | 7 |
Another facilities in Princesa Garden Island Resort and Spa | Beach towel, Children play area, Entertainment for children, Fitness center, Garden |
Frequently asked question in Princesa Garden Island Resort and Spa
What are available facilities at Princesa Garden Island Resort and Spa?
There are top facilites at Princesa Garden Island Resort and Spa such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Princesa Garden Island Resort and Spa?
The standard check-in time at Princesa Garden Island Resort and Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Princesa Garden Island Resort and Spa provide breakfast?
Yes, Princesa Garden Island Resort and Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Princesa Garden Island Resort and Spa?
Princesa Garden Island Resort and Spa is a 4.0-star hotel.
How many floors does Princesa Garden Island Resort and Spa have?
Princesa Garden Island Resort and Spa has 7 floors.
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More Reviews from Other Guests in Princesa Garden Island Resort and Spa
Overall Ratings & Reviews Princesa Garden Island Resort and Spa
Traveloka (16)
Other sources (474)
8,2
Very Good
From 474 reviews
Cleanliness
8,6
Room Comfort
8,8
Location
10,0
Service and Facilites
8,8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Princesa Garden Island Resort and Spa
Number of reviews per page
20
40
Top reviews
DONALD
Leisure Family
6,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Overall the hotel is nice but not a 4 star accommodation. Needs lots of maintenance. Work was ongoing. Hopefully when finished the resort will be modern and nicer. Paid $5 per night for an extra blanket in our room for our son. Very excessive. Limited dinning options and selection for international travelers. Pool area was nice, sandbar area not so much. Courteous staff overall. Hot water was inoperative for 2 nights of our 4 night stay. If we travel to Palawan again we will try another area. Puerto Princessa is not a travel destination for beach or relaxation.
Read More
DONALD
Leisure Family
6,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Overall the resort is nice. It needs maintenance. Maintenance was ongoing in one of the bldgs. Ours had no hot water for 2 days. They also charged $5 daily for an extra blanket.
BENSON
8,0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Great stay. Looking forward to our next visit.
Fawn
Leisure Family
8,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Overall the hotel is great. Our suite was very nice and big. Pool is huge! Was able to swim laps with no problems.
Spa was very nice, massages were got were so good we tried to do a round 3 but didn't have enough time.
The Japanese restaurant on the roof top was very good! However make sure you are not starving when you head there, slow service when busy, took about 30 minutes to get sashimi. Would eat there more if we had more than the 3 days we were there.
The Itilian restaurant by the pool is SO SO SO slow!!!! We had 2 hours before a massage and after an hour and a half we still haven't gotten our food. There was 1 other table other than our 4 people table and we could not get fed. After 3 asks of when our food is coming and we have a 2pm massage I finally told them to cancel all food that wasn't served and we'll just pay for what we had. The server even forgot I asked for ice and I had to go to the bar to get it myself after 5 minutes of waiting as my drink got warm.
If you are hungry avoid eating at either the Japanese or Italian restaurants on site, have a snack with you or plan your food times.
Overall, would definitely stay there again, the swim up rooms are much quieter than any other swim up rooms I've seen, my fear of screaming children is why we didn't get the swim up room and opted for the suite which is quite a bit more spacious than the swim up rooms. Clean rooms and welcoming staff were all very nice.
Read More
Iyu
Leisure with Partner
2,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Started with Bait and Switch by Expedia promoting something but failed to honor it!
Mervin
Leisure
10,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Amazing vacation with my family. The staff was super friendly and accommodating. Thank you all for everything!
Amanda
Leisure with Partner
4,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
I recently stayed at Garden Island Resort in Palawan for a short two-night visit. While I truly appreciated the kindness and helpfulness of the staff — they were consistently warm and accommodating — unfortunately, the overall condition of the resort left a lot to be desired.
The grounds were noticeably unkempt, with many areas appearing neglected and dilapidated. While there were some spots that seemed to receive attention, large portions of the resort were in disrepair. The most glaring example was the area near the sandbar and pier. Though highlighted on the resort’s map, in reality, it was far from a picturesque spot — rotten wood, crumbling structures, and debris scattered around made it feel more abandoned than inviting.
The food was mediocre at best, with limited variety and only a few restaurant options available. This added to the overall feeling that the resort lacked the level of care and quality one would expect from a vacation destination.
While I’m grateful for the excellent service provided by the staff, the condition of the resort itself unfortunately overshadowed their efforts. Based on this experience, I wouldn’t recommend Garden Island Resort to others looking for a well-maintained and enjoyable getaway.
Read More
Michelle
Leisure Family
6,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Our honeymoon experience: DISASTEROUS
1) Air port pick up that I pre-arranged did not pick us up when we late into the evening. We stood at the airport shuttle area for over 40 mins waiting. Tried to contact the resort while we waited, no answer. Luckily I found
a local travel agent who helped us contact a shuttle driver to take us to Princesa Gardens. 2) Checking in = disaster. It took over 1.5hrs for my family to get to the front of the line?!? The main lobby is open to outdoors so it was unpleasant in 36+ degrees which then turned into a rain down-pour 3) Was told our room was "upgraded" for our Honeymoon. Happy with our beautiful view so we were willing to forget crummy beginning of the trip 4) It got VERY LOUD early next morning. Our building was being renovated but this was never advertised while we researched properties nor upon check-in. It was so uncomfortable after 2 days of banging/drilling. Glad I packed extra Advil for our headaches. Though we were booked for 10 days at this place, we decided to switch hotels and leave for El Nido instead 5) The staff at the front desk aren't very friendly/welcoming. The rest of the staff were kind though. There was a divide amongst the workers vs management. So much so that by the end of our stay, there was a huge turn-over in staff. Disappointing as we splurged for our Honeymoon on this hotel. Won't be returning to this resort and will share with our tourism groups of our horrible experience.
Read More
Daniel
Leisure
10,0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Nice
Dannis
Leisure Family
8,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The property really had everything you need. The gym had everything you need for any compound lifts and dumbells. Decent Japanese restaurant on site.
Danny
10,0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
This was my second stay at Princesa Gardens. Previously, I got a water villa, but this room was insanely better! Don’t waste your money on the top room, when you can have a pool villa for a quarter of the price and it will be everything you need!
Myrna
6,0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Stafff are very nice
Chuan
Leisure with Partner
8,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
I particularly liked the Crepe lady, her service, she pays attentions to details of crepe, she makes. The breakfast and the way access to the pool from rooms was the highlights. I would definitely recommend others to this property. Just like my friend recommended me.
Harley Kent
Leisure
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Beautiful property, right on the ocean. New high-rise rooms, nice Japanese restaurant on the top of the high-rise hotel section of the property.
Laureen Ina Yumena
Leisure Family
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Very nice hotel , very nice breakfast buffet
Roderick
Leisure Family
4,0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
They advertised a private beach that wasn’t available at the time we stayed. The patio chaise didn’t look clean. The AC unit had dust build up on the vent area and it looked like there may have been water damage in different spots on the ceiling. We checked out the next morning.
ricardo
4,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Property is extremely outdated. The pool had missing tiles and the entrance of the pool was slippery probably due to Algae growing on the surface (extremely dangerous & potential hazard for a fall).
The room bed bases are broken, the corner of the bed cut out legs on several occasions. The windows in the bathroom were old and cracked (the window had silver reflective stickers placed over them to conceal the old mirrors. The sink in the bathroom had all black stains when we arrived and was conveniently covered with a bath towel to hide the stains by staff.
The toilet in the bathroom clogged up every time we used it.
Last but not least the Food!! Where do I begin…
Ordering food was a nightmare, every time we sat down there were no staff to provide us with a menu or any service. I had to go up to the bar
Several times. Secondly, the staff need much more training in customer service & English.
Thirdly, the food took over an hour to come out and I had to constantly walk over to them to check how long the food would take (every single time).
Buffet breakfast was good. This resort could be so much better if management invested resources to fix the whole resort (including staff training/ customer service).
Read More
Annamaria
Leisure with Partner
10,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
We got the double pool room and so glad we did! We loved having a private pool entrance and being on the ground floor right next to the restaurant. The resort itself is about 10 minutes drive from the main part of town but it was easy to grab a tuk tuk from the front gate any time we wanted to go in to town. Having the resort out of the town gave way for a super peaceful and quiet getaway and the whole place is so beautiful. Staff is polite and helpful and we will definitely be back!
Read More
Jamesha
Leisure with Friends
10,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Enjoyed the pool access rooms loved it
Michael
10,0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
Unexpectedly this resort was by far one of the most awesome resorts I have ever stayed. I travel a lot and I am shocked at how incredibly amazing this place. The vast variety of super cool things to see and do literally was over the top. Who ever designed this place and built it I wish I could shake their hand. I can’t even believe this place exists at puerto princess’s
Read More
Number of reviews per page
20
40
Ready to make up your mind?
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Princesa Garden Island Resort and Spa
Traveloka (16)
Other sources (474)
8,2
Very Good
From 474 reviews
Cleanliness
8,6
Room Comfort
8,8
Location
10,0
Service and Facilites
8,8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Princesa Garden Island Resort and Spa
Number of reviews per page
20
40
Top reviews
DONALD
Leisure Family
6,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Overall the hotel is nice but not a 4 star accommodation. Needs lots of maintenance. Work was ongoing. Hopefully when finished the resort will be modern and nicer. Paid $5 per night for an extra blanket in our room for our son. Very excessive. Limited dinning options and selection for international travelers. Pool area was nice, sandbar area not so much. Courteous staff overall. Hot water was inoperative for 2 nights of our 4 night stay. If we travel to Palawan again we will try another area. Puerto Princessa is not a travel destination for beach or relaxation.
Read More
DONALD
Leisure Family
6,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Overall the resort is nice. It needs maintenance. Maintenance was ongoing in one of the bldgs. Ours had no hot water for 2 days. They also charged $5 daily for an extra blanket.
BENSON
8,0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Great stay. Looking forward to our next visit.
Fawn
Leisure Family
8,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Overall the hotel is great. Our suite was very nice and big. Pool is huge! Was able to swim laps with no problems.
Spa was very nice, massages were got were so good we tried to do a round 3 but didn't have enough time.
The Japanese restaurant on the roof top was very good! However make sure you are not starving when you head there, slow service when busy, took about 30 minutes to get sashimi. Would eat there more if we had more than the 3 days we were there.
The Itilian restaurant by the pool is SO SO SO slow!!!! We had 2 hours before a massage and after an hour and a half we still haven't gotten our food. There was 1 other table other than our 4 people table and we could not get fed. After 3 asks of when our food is coming and we have a 2pm massage I finally told them to cancel all food that wasn't served and we'll just pay for what we had. The server even forgot I asked for ice and I had to go to the bar to get it myself after 5 minutes of waiting as my drink got warm.
If you are hungry avoid eating at either the Japanese or Italian restaurants on site, have a snack with you or plan your food times.
Overall, would definitely stay there again, the swim up rooms are much quieter than any other swim up rooms I've seen, my fear of screaming children is why we didn't get the swim up room and opted for the suite which is quite a bit more spacious than the swim up rooms. Clean rooms and welcoming staff were all very nice.
Read More
Iyu
Leisure with Partner
2,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Started with Bait and Switch by Expedia promoting something but failed to honor it!
Mervin
Leisure
10,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Amazing vacation with my family. The staff was super friendly and accommodating. Thank you all for everything!
Amanda
Leisure with Partner
4,0
/10
Reviewed 23 week(s) ago
Expedia Group verified review
I recently stayed at Garden Island Resort in Palawan for a short two-night visit. While I truly appreciated the kindness and helpfulness of the staff — they were consistently warm and accommodating — unfortunately, the overall condition of the resort left a lot to be desired.
The grounds were noticeably unkempt, with many areas appearing neglected and dilapidated. While there were some spots that seemed to receive attention, large portions of the resort were in disrepair. The most glaring example was the area near the sandbar and pier. Though highlighted on the resort’s map, in reality, it was far from a picturesque spot — rotten wood, crumbling structures, and debris scattered around made it feel more abandoned than inviting.
The food was mediocre at best, with limited variety and only a few restaurant options available. This added to the overall feeling that the resort lacked the level of care and quality one would expect from a vacation destination.
While I’m grateful for the excellent service provided by the staff, the condition of the resort itself unfortunately overshadowed their efforts. Based on this experience, I wouldn’t recommend Garden Island Resort to others looking for a well-maintained and enjoyable getaway.
Read More
Michelle
Leisure Family
6,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
Our honeymoon experience: DISASTEROUS
1) Air port pick up that I pre-arranged did not pick us up when we late into the evening. We stood at the airport shuttle area for over 40 mins waiting. Tried to contact the resort while we waited, no answer. Luckily I found
a local travel agent who helped us contact a shuttle driver to take us to Princesa Gardens. 2) Checking in = disaster. It took over 1.5hrs for my family to get to the front of the line?!? The main lobby is open to outdoors so it was unpleasant in 36+ degrees which then turned into a rain down-pour 3) Was told our room was "upgraded" for our Honeymoon. Happy with our beautiful view so we were willing to forget crummy beginning of the trip 4) It got VERY LOUD early next morning. Our building was being renovated but this was never advertised while we researched properties nor upon check-in. It was so uncomfortable after 2 days of banging/drilling. Glad I packed extra Advil for our headaches. Though we were booked for 10 days at this place, we decided to switch hotels and leave for El Nido instead 5) The staff at the front desk aren't very friendly/welcoming. The rest of the staff were kind though. There was a divide amongst the workers vs management. So much so that by the end of our stay, there was a huge turn-over in staff. Disappointing as we splurged for our Honeymoon on this hotel. Won't be returning to this resort and will share with our tourism groups of our horrible experience.
Read More
Daniel
Leisure
10,0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Nice
Dannis
Leisure Family
8,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
The property really had everything you need. The gym had everything you need for any compound lifts and dumbells. Decent Japanese restaurant on site.
Danny
10,0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
This was my second stay at Princesa Gardens. Previously, I got a water villa, but this room was insanely better! Don’t waste your money on the top room, when you can have a pool villa for a quarter of the price and it will be everything you need!
Myrna
6,0
/10
Reviewed 32 week(s) ago
Expedia Group verified review
Stafff are very nice
Chuan
Leisure with Partner
8,0
/10
Reviewed 34 week(s) ago
Expedia Group verified review
I particularly liked the Crepe lady, her service, she pays attentions to details of crepe, she makes. The breakfast and the way access to the pool from rooms was the highlights. I would definitely recommend others to this property. Just like my friend recommended me.
Harley Kent
Leisure
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Beautiful property, right on the ocean. New high-rise rooms, nice Japanese restaurant on the top of the high-rise hotel section of the property.
Laureen Ina Yumena
Leisure Family
10,0
/10
Reviewed 35 week(s) ago
Expedia Group verified review
Very nice hotel , very nice breakfast buffet
Roderick
Leisure Family
4,0
/10
Reviewed 37 week(s) ago
Expedia Group verified review
They advertised a private beach that wasn’t available at the time we stayed. The patio chaise didn’t look clean. The AC unit had dust build up on the vent area and it looked like there may have been water damage in different spots on the ceiling. We checked out the next morning.
ricardo
4,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Property is extremely outdated. The pool had missing tiles and the entrance of the pool was slippery probably due to Algae growing on the surface (extremely dangerous & potential hazard for a fall).
The room bed bases are broken, the corner of the bed cut out legs on several occasions. The windows in the bathroom were old and cracked (the window had silver reflective stickers placed over them to conceal the old mirrors. The sink in the bathroom had all black stains when we arrived and was conveniently covered with a bath towel to hide the stains by staff.
The toilet in the bathroom clogged up every time we used it.
Last but not least the Food!! Where do I begin…
Ordering food was a nightmare, every time we sat down there were no staff to provide us with a menu or any service. I had to go up to the bar
Several times. Secondly, the staff need much more training in customer service & English.
Thirdly, the food took over an hour to come out and I had to constantly walk over to them to check how long the food would take (every single time).
Buffet breakfast was good. This resort could be so much better if management invested resources to fix the whole resort (including staff training/ customer service).
Read More
Annamaria
Leisure with Partner
10,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
We got the double pool room and so glad we did! We loved having a private pool entrance and being on the ground floor right next to the restaurant. The resort itself is about 10 minutes drive from the main part of town but it was easy to grab a tuk tuk from the front gate any time we wanted to go in to town. Having the resort out of the town gave way for a super peaceful and quiet getaway and the whole place is so beautiful. Staff is polite and helpful and we will definitely be back!
Read More
Jamesha
Leisure with Friends
10,0
/10
Reviewed 39 week(s) ago
Expedia Group verified review
Enjoyed the pool access rooms loved it
Michael
10,0
/10
Reviewed 41 week(s) ago
Hotels.com verified review
Unexpectedly this resort was by far one of the most awesome resorts I have ever stayed. I travel a lot and I am shocked at how incredibly amazing this place. The vast variety of super cool things to see and do literally was over the top. Who ever designed this place and built it I wish I could shake their hand. I can’t even believe this place exists at puerto princess’s
Read More
Number of reviews per page
20
40