Sheraton Cebu Mactan Resort

Staff were all fantastic and hospitality was great. Room was comfy and clean and reset daily. Breakfast was a highlight and managed very well. Dip Nikkei was the only disappointment. I had the Crab Causa, which was over powered by mayo and sauce. Ceviche and Nigiri was good but had hoped for more. Matcha cheesecake was a little dry and overdone. I also had the Pork Bao at the pool the following day and again it was overly sauced. Felt like some work and refinement needed. Buhi was my favourite spot to be in, staff were great and the small food selection was great! The pork skewers and chicken with pineapple vinegar were amazing. I’d expand the food offering here!

Staff & service were excellent. The Dip restaurant for dinner was first class. However, there were queues at breakfast & it was very crowded around the pool area. The buildings are tired & leaky, and the surrounding area is very unattractive.

Amazing staff and worked with me when i lost my wallet. Very friendly and cant wait to stay again with them in 5 days.

I have stayed in Sheraton Mactan a lot of times and have enjoyed every stay but for this trip there are some things I would like to say and comment. Room - before they provided rubber slippers which was very convenient since their beach is very rocky, now they only provide the typical room slippers. They should revert back to providing the rubber ones since they are more applicable. Maybe provide both for the customer to choice. Overall experience is great and comfortable though. Food service - Pool food is until 4:30pm but you can stay at the pool until 8pm. It would be nice if they still serviced that menu until the pool closes. It would also be nice if you can order the same pool menu for in-room services. Breakfast - breakfast is always great but it would be nice if they have an option to provide packed breakfast for people who needs to leave the resort early for an activity or for check-out. Entertainment - it would be great if they added an arcade similar to Shangrila Mactan’s Timezone.

Had a great stay here. From check in to check out everything was great. The staff was friendly and attentive and the rooms were spacious and comfortable. Loved the amenities. The only setback would be that it’s far from the city or any other food/malls etc. (you would have to Grab and the closest would be like 10 mins away) Also their pool and beach times close very early. (Pool closes at 8pm and beach 6pm) seems like a more family friendly place. Their breakfast buffet is really good with lots of variety. Overall great time!

The foods were little overpriced, but overall it was a 5-star experience for my family and me. The suite I booked provided everything we needed to enjoy the entire resort.

Staff are exceptional, place is beautiful

Everything was good except when you took a shower there was never any hot water. Cold showers are awful in my book.

Fantastic experience. The staff were courteous and respectful. The room service and cleaning services were perfect. I recommend going snorkeling at their beach; you can see entire schools of fish while swimming. The included breakfast was great, and the dinners they have at the dining hall are decent as well, but they’re not included. Highly recommend this resort for a 3-4 day getaway.

Very safe environment and very accommodating staff.

Beautiful property. Great service

Beautiful beach and nice pool. Amenities were great and staffs were courteous and friendly.

Very nice resort with very friendly staff, own beach and huge pools. Being self contained hotel meal prices are a little on the high side with small portions sizes. Hotel has easy access to all the sites via taxi or grab. Try to book a ocean view room you won't be disappointed. Would definitely recommend this hotel.

Very clean. Big size rooms. exceptional customer service. Good food. Very nice place to stay and relax. Beautiful resort .

So very clean and the facade was a great.

All the employees I came in contact with were all friendly, love their job and excellent in their customer service. I travel a lot and saw all kinds of customer service that hotel employees had given me, the employees at Sheraton Cebu Mactan Resort displayed one of the few excellent customer service I've experienced. Excellent job everyone! Thank you and I'll be back.

The Sheraton resort is magnificent. Beautiful, recently built with very nice amenities and modern structures. The food is also first class. I thoroughly enjoyed my stay there.

the beach is bad,uneven and sand is not fine hurts my feet.Photogenic overall but property is too steep for adults and children but hospitality and people are so warm

Quiet

Like I do every year, I spent a few days at a Marriott hotel somewhere in the world — wherever my business trips take me — to celebrate my birthday with friends or family. This year, I was excited for my first birthday stay at a Marriott property in the Philippines, and I even coordinated with the hotel staff beforehand. But sadly, unlike my past birthday stays, there was no special effort or gesture to make it memorable. It ended up being just a forgetable stay, with nothing that stood out. It was completely opposite experience to my stay at a Marriott property in Thailand the very next day — they completely exceeded my expectations, with birthday cake, decorations, and drinks waiting in my room, just like my amazing experience in Beijing last year. Honestly, I can’t help but compare it overseas and just but feel a bit disappointed that this how it goes in Sheraton in my own country. That said, I really appreciated the restaurant staff member during dinner — he was wonderful with my niece and made her so happy. That small moment was a bright spot in an otherwise forgettable stay.