Sheraton Cebu Mactan Resort

Staff is UNMATCHED and superb. Hotel sits right on the beach with 2 pools. There are plenty of beach chairs by the pool and on the beach. We only walked on the beach because it was just too hot to sit out there. Breakfast buffet had everything, Asian and western. There are plenty of activities to do on the resort. We saw people snorkeling, doing yoga, playing volleyball, etc. They have 24-hrs room service, which was great because we checked into our hotel about 10pm so was able to order food also. Our room was spacious with partial ocean view, which I paid for full ocean view. We were in Tower C, the next building blocked out the right side of the ocean view. The rug and end of bed chair had stains and the rug had a "lift" that me and my husband constantly tripped over. It was annoying. The hotel is far from the city. We had to get a Grab to go outside the resort and get food. The hotel is very nice but the surrounding areas are not, which is beyond the hotel's control. This is also the first hotel that I have ever been in that has TSA xray machine with walk through metal detectors. Good to know that the staff cares about our safety. The whole city has tons of security. Would I stay here again? Yes I would.

This hotel was not only a beautiful property, but the customer service they went above and beyond. So what really sealed the deal for me was I had a very early early excursion, and when I checked in, I told her that because she was saying that I didn't get the breakfast and I said well, I won't be here to eat breakfast. She could've left it at that, but she asked me if I wanted breakfast to go deliver it to my hotel room so I could take it with me on my tour i said, wow, thank you so much. So at 3:15 in the morning, they delivered fresh, cooked breakfast of hash Browns. Eggs and bacon, which were very tasty pipin' hot. 2 things of yogurt, a few bottles of water and oranges, all for me to take with me so that I could have breakfast now. That's customer service, cuz. She could've just kept quiet and didn't even mention. That I could get a breakfast pack to go. So thank you. I will definitely be back.

I slept in, fell the person that I was there needs more protective rugs, or carpets on the slick prices. There’s nowhere to have no marble looking tile and then it rains and it’s wet and then it’s slippery. Very slippery.