ibis Porto Centro São Bento

The parking was next door but confusing. Room was ok. AC did not work and when mentioned got a shrug at reception. Breakfast was very good with large variety. Staff did not interact when at breakfast which felt cold.

Hotel was in a good location right next to a large supermarket and lots of restaurants. No fridge which is not an issue but when asking for ice this was hard. Air conditioning was non existent. Rooms were clean and beds were comfy. Be careful booking a ‘mutliple bed’ room as the hotel consider this a family room but it was the same price as a twin bed room in hotel.com with no mention of it being a family room.

The place is close to main downtown point of interest. The is a parking with affordable price available. Room is really small for 3 (couple kid) people. The electric outlets are bad and very few outlets. In general with very few improvements would be a good place.

The room was very small. Not much open space. The location, right in old town, was spectacular. Made walking very easy. Breakfast was offered but very high priced for what was provided.

The hotel is conveniently located. I’ve stayed at Ibis hotels before and found very simple and pleasant hotels, but on this occasion our shower and sink clogged easily, and the toilet paper hanger was falling apart. The included breakfast was fair and staff was very kind and helpful. Would recommend for a single night stay.

A great base in a fabulous city: the Metro only a short walk. This hotel kept tidy and clean, plus the staff were polite and friendly.

Cerca del centro, hicimos todo nuestro tour a pie desde aquí. Restaurantes y supermercados cerca.

Nice place but homeless in front door. Smelly

There was NO air conditioning and after repeatedly asking for room circulation we had NO luck. We were simply told there was NO AC! No apology or accountability. Will NEVER stay there again!

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Great Location just half a block away from area of multiple and diverse restaurants. Boulevard also nearby with shopping options and market. Great breakfast included. Staff very friendly. Rooms and beds / pillows are comfortable. Great hotel

I have used Ibis around the world and unfortunately this property was the worst I had been. First of all, there is a drug dealer on the right corner (bald guy with beard), multiple times when leaving the hotel we saw this guys selling drugs, it is a shame the hotel keep this situation. It is a great location but that specific street is super decadent with homeless people around, kind of unsafe if go back to hotel late night, specially because they lock the front door and you need to ring a bell multiple times for than to unlock and so you can go upstairs. They have the worst towel service for the room ever! They only provide (for a couple) 2 regular towel super small for any usage, no face towels, and on the worst condition possible. Besides the location close to other tourist points, there is not any good point in the hotel.

We like Ibis and this was a good one. Very convenient to historic sights and good restaurants. Convenient restaurant in hotel with friendly helpful staff.

Excellent hotel, great breakfast, fantastic staff

They were great staff and even had a surprise in the room for our Anniversary which was very thoughtful and kind.

EXCELLENT CUSTOMER SERVICE , ROOM WAS CLEANED AND A GOOD BREAKFAST .

Second time we have stayed there and definitely the hotel of our choice in Porto. Love the 24 hour bar.

The hotel was perfect for our needs. Room was clean, breakfeast was good and fresh and staff was very friendly. The area outside the hotel is a bit dirty but I would comeback there in the future. Everything we did amd saw was between a 10-15 minutes walk from the hotel.

This place needs some work. There were homeless people living in the entry way, the staff at the front desk and breakfast were not welcoming or kind. The advertising all talks about "service with a smile" yet not one employee ever smiled. We were told we'd get a discount for parking, yet we paid what the sign at the entrance of the garage said. The breakfast was minimal and not repeatedly stocked. Overall the worst place we stayed in Portugal.

Noisy with humming and drilling. Absolutely NO amenities. Will not return here