Waldorf Astoria Doha Lusail

This is a beautifully decorated hotel with stunning spacious rooms and bathrooms which are very luxurious. The beds are super comfortable and provide a fantastic nights sleep. The hotel is very close to a large mall so there are plenty of dining options but other places are also not very far away with a taxi. The beach and pool area is very nice However the service was a let down. We stayed over the Easter holidays and the hotel was clearly at full capacity but the staff could not cope. Breakfast was a complete mess with the staff not clearly being able to cope with the number of guests in the hotel, orders were late, items were missed off and despite asking for an item multiple times it was still not delivered and this happened on multiple days, tables were dirty and messy and generally was a very poor dining experience. The pool area was extremely crowded with not enough sunbeds for both the pool and the beach area which is not great for a hotel of this standard where guests are coming to relax and to enjoy the beach and pool but there is nowhere for them to sit. The service beachside was very poor, again staff could not cope with the number of guests with orders arriving very late after having to chase and again items being missed off. On weekends you get people coming for the day to use the facilities which adds to the problems even more when the hotel is already at full capacity with staying guests.

Really enjoyed my stay at the Waldorf Astoria in Lusail. The staff were extremely professional, caring, and knowledgeable. They always place the needs of the guests first…hallmarks of a true luxury hotel. I was well looked after by everyone. Some of the team members I remember were Sangeeta (reception), Kat (concierge), Vishal (concierge), and Htun (Scarpetta restaurant). Keep up the good work guys, and thanks so much. The hotel itself was lavish, well maintained, and had it’s own private beach. The hotel was within a 5 minute walking distance of the Place Vendome Mall, and other major attractions were easily accessible by quick uber rides. It was lovely to get a sea view upgrade on the room. This is definitely one of the best hotels I’ve stayed in during my international trips. l strongly recommend it.

Great

Amazing hotel resort with exemplary hospitality went beyond expectation in providing the best experience. Many thanks and appreciation to the management and the staff.

👍 Great and Great 👍

Staff at reception are extremely helpful ho way beyond call of duty to help

Outstanding service, beautiful hotel. Truly a remarkable hotel, highly recommended. One of the best in Doha.

Good vibes especially at highmore lounge

One Time Experience In Life Excellent Everything 🙏 No Word's To Explained Thank You So Much For All Staff Front Office Fb. Team Fom. Team Housekeeping Team ⭐⭐⭐⭐⭐⭐⭐

Hotel is amazing , beautiful with great customer service all the way

The hotel is fantastic in terms of facilities for families. However, possibly due to the public holidays rush the overall service delivery could have been improved. Furthermore, timings in the hotel are a little off for example kids club opens at 10am when kids are usually up at 8ish and then close at 7pm when the sun is still up in the summer. But overall would recommend the hotel for facilities

Great stay. Very luxurious. Price is worth it

Absolutely superb hotel, best hotel we have ever stayed in ever and we travel a lot!! Everything was superb and the service that we received was just out of this world! The hotel does everything in their power to ensure we have a good stay and come back. Thank you Waldorf Astoria Lusail for a truly memorable experience.

Highly recommend. We arrived for two private functions at the hotel and were very satisfied with its offerings. I will be returning with family as it’s great facilities and located next to the mall for extra comforts.

The check in takes more then 40 minutes We request since we booked the baby crib then we call them 12 time to bring to the suite

Amazing hotel and stay … wonderful lobby

The highmore lounge

Thanks for everything for the big room comfort beds clean bathroom and good breakfast and a special thanks for zaid in the reception he was kind gentle helpful

Everything was just great

A great experience with amazing facilities for both adults and children. Good breakfast spread and very helpful staff