Rua Al Hijrah Hotel

Location

My second stay. Best ever. Should be 5 star rated. Everything was top notch. Thank you Majed and Shamim for the service.

Everything great except the carpet very dirty

Very nice hotel and very close to Masjed Nabawi.

Very nice

Excellent

Perfect location, closer to the Green Dome. Very attentive and kind staff. I just wish they spent a bit more on cleanliness of the room. Also, for the honeymoon suit it would help if the bathroom had glazed windows or curtains

Near to holy mosque and easy excess to other routes

I go madinah very regularly but definitely the worst 4* hotel I've stayed at. Told them I'll be checking in for 2pm but they said no rooms are available and made us wait until 4pm for check in with my 2 year old and pregnant wife. We kept being told it wasn't ready yet and being cleaned but only after the 6th/7th time pestering them did they actually even bother calling the cleaning team to clean that room. Bare in mind the whole lobby was nearly empty. The lady seemed to be too busy catching up with her male colleagues to even care. After we got to the room it was not what was expected, stained carpets, awkward layout (studio suite), didn't really match the pictures well. Bathroom had only one or two towels and two toilet tissue rolls. Every time something was needed you have to request for it due to "greener" vision apparently. Room was only made up once in our whole stay. Even to get our bags upstairs they took over an hr, whilst my toddler had a full nappy, but they just didn't seem to care. Called 4/5 times, was told they're on it, but then only to go get it myself afterwards. Also on Eid day I was refused entry to my own hotel from some security guard as I didn't have my card on me, my wife and kid were upstairs sleeping and I was at Eid prayer so I didn't take my card but he kept pushing me and shouting as if I'm an imposter. Even after showing him my booking and payment confirmation, he kept telling me to get lost and would only allow those with their blank hotelcard

This property is 2 star now, it went downhill pretty fast in last 2 years. It’s not worth for the price

Very good stay, staff is nice , very convenient, and breakfast was really good , Dining room manager and the cook Mr Saleem is very nice.

Thank you very much for the lovely experience.

Never come back here

Clean, quiet, excellent location, cooperative staff.

Came in from America, and staff made it really easy to check in. Concierge took our bags to our rooms, the food buffet was amazing. The property is also extremely close to the Prophets Mosque, allowing you to walk there within 5 minutes. Checking out was also timely and without issue.

The location is very good and it serves my trip purpose. However, housekeeping did not attend to my room during stay. Also, illumination of the room was not very good

Excellent location and amenities

2 min walk to Masjid e Nabawi , breakfast was very good , service was good , room was good with masjid e nabawi view but it needs maintenance in shower as grout was coming out , the only problem was that roads get blocked for prayers and we couldn't get our taxi to go to airport and barely made it to catch our flight , this is something the hotels need to work on as people are on tight schedule

They need to offer better menus and and more healthy seafood

Check in was supposed to be at 4 but even at 4.45, my “was nit ready and still being cleaned”. Useless male staff at reception. Only got a room after a lady helped me