Pepperclub Hotel

As a solo female traveler, my #1 priority is safety. I do my research - I wanted to see a lot of things around Cape Town. This seemed like the perfect spot, even though it is 1 block from Long Street. I liked that they offer a shuttle to V&A - it was great. They also have a shuttle to Camps Bay. The day I wanted to go to Camps Bay, I put a Do Not Disturb sign on the door & left. The shuttle was 20 mins late, so I decided to Uber & take the shuttle back from Camps Bay in the afternoon - I communicated this to the staff very clearly & it was understood that I would be coming back on the afternoon shuttle. The shuttle did not arrive at the pick up spot I was told to go to. After waiting 30 mins in a dark parking garage, I called & the Manager told me the driver didn't see anyone (I was 10 mins early for pickup) - the Manager told me in 3 follow-up calls that they were sending a car (different cars). Nothing ever came. Finally, I went to the curb and paid cash for a ride back to the hotel. Upon entering my room, I could see that someone had been in my room. The Manager said that didn't happen. When I pushed the issue, he showed me a line by line print-out of all the digital logged enters/exits from my room - many of which were from times that I was not even on the property (I showed him my Uber schedules). He had no explanation - he Gaslighted me like I just didn't remember, or as if I didn't know when I was at a restaurant having dinner. NO RESPONSIBILITY OR CONCERN. SO UNSAFE!

Overall nice property and conveniently located!

Great location, friendly staff and tastefully decorated.

it was good. some staff were amazing. breakfast staff not so much.

i like everything! great breakfast and the shuttle was always on time

Very nice staff. Good breakfast

Did not like the location.

The hotel is a great place to stay. Staff are very professional. Very good service from checking in, having luggage deliver to your room, room service, breakfast to checking out. Will definitely use this hotel again. Keep up the good service.

The day time staff was excellent . The hotel lobby and restaurant itself were clean . There was a roach in the bedroom and the restaurant bathroom .

terrible staff

Great location clean friendly staff

Expect to hear the music and crowds on long street.

Great views of Table Mountain

PepperClub is a wonderful hotel. Great location. Amazing staff. Great amenities. We will book again.

Hotel is good, staff very friendly and accommodating. Breakfast and food options are good. Room is good with views of table mountain. Only downside is the area the hotel is located in, can be a bit sketchy. Also had to move rooms due to the room smelling of tobacco smoke but the staff were very accommodating.

Fantastic hotel with great staff!

Hands down the best CBD hotel i know here. Just a real shame the CBD has gone downhill so much in the past 10 to 15 years. What a shame, it used to be a gem of a place.

Staff were very friendly and helpful. Good location and very clean. Great views of Table Mountain.

Location and service provided

Great value for money hotel.