Be Live Experience Orotava

I enjoyed my stay at the hotel . The staff were all friendly and welcoming during my stay . The rooms were cleaned daily and the towels were changed each day . There was a wide choice of options at breakfast and dinner. One evening guests at the option of a sushi station. Good value for money, I was HB so paid for drinks with dinner each evening. They accept cash or card . Or you can upgrade to the drinks package. The entertainment was fair, bingo was a favourite with many guests as well as live shows. The World Cup tournament was on during my stay and the matches were shown in the lounge or select matches were on the local TV. There were several local bars showing all the games. I would return to the hotel again .

Majority of staff were rude, got charged for an extra all inclusive as I had booked an extra room as a surprise and they wouldn’t transfer the all inclusive from one room to another. Food was ok. Cocktails were very syrupy and sweet with lots of colouring

Everything was good, except the view. The bedroom was tidy and clean, we had to ask for additional pillows, but otherwise was ok. Sadly they do not supply the safe free, you have to rent the “lock” on a daily charge of €3 with a €20 deposit, refundable when you return it on check-out. As we like a cuppa first thing in the morning, we had to hire a kettle from the hotel as none was supplied in the room, this came with a deposit of €15 also refundable on check-out. We received 2 cups and saucers, but no tea or coffee was supplied with the kettle, so we had to do a visit to the ‘Hyper Dino’ for tea bags when we went out. We booked this hotel for its location in the town and would have preferred a room at the front as you would have a better view, the rest of the hotel faces high rise blocks of buildings and flats. There is a tiny view of the sea if you can see through the gaps.

Location great staff buffet breakfast ample roomed clean Using a wheelchair they accommodated me with a chair for the tub

Nice clean room with a comfy bed and a spacious bathroom. Extensive choice at breakfast adequately covering everyones needs.

The property is a little dated and needs to freshen up in areas. But it is clean and the staff work tirelessly to keep all area's clean and tidy for guests . The food is ok but can be improved on. Overall I enjoyed my stay and close to the shops and amenities.

The food is terrible even when in when 1st opens the food is cold. There is a microwave but shouldn't have to use for every meal. No vegetables for dinner but serves sprouts and other veg for breakfast. Sunbeds are uncomfy. Positive hotel and rooms clean and comfy. All staff friendly

Paid for a double room got two single beds not even made up for a couple so we had to sleep separately. Beds were old and springs hurt my back, chambermaid woke us up at 9am by coming into our room for some reason when check out was at 12.

Friendly staff. Very nice room and view and great location.

Very good location.

This is not a 4 star hotel, it's a poor 3 star. There is very little service, the decor is old and tired, the mattresses are hard. They charge extra for everything, such as using the safe in your room! You must give a deposit for the safe, towels etc. the shower was broken, the wifi didn't work, the safe needed to be fixed before it could be used, the toilet kept water running instead of filling the cistern.

Dated property seriously in need of rennovation, adequate for needs, but should drop any pretence to be 4*. Wide breakfast selection, but quality is poor. Location however is fantastic.

The property is in the best location being in the center of town and around 500m from the beach and around 40m from a large groceries shop. It is a very quiet area with great great landscaping theoughout the road. The staff are extremely helpfull and friendly during food service. The only let down was the food on the weekend , and it is a little run down in upper communal areas. For the the price you pay per night , it can not be beaten , we enjoyed our stay here and would happily stay again.

Management is greedy. Safes are already in the rooms. Yet they charge for their use. They charge for changing towels. These are hidden charges. No amenities whatsoever. No tea coffee making facilities. They won't even lend a kettle. Staff is courteous but not helpful. Breakfast buffet has many things; none tasty. They don't even make omlette.

Great location, breakfast good. Rooms nice and with balcony.

The location was great, friendly staff, and the breakfast buffet had a great selection. The only negative I have was the wifi. My entire stay my connection was going in and out and when it was connected it was very slow (5.8 mpbs download and 0.9 mpbs upload). Very hard to work with unreliable internet which made my stay difficult.

The restaurant is in the basement and is filled with smoke due to insufficient ventilation. The food is worse then in any basic road side cafe. The mattress is lined with waterproof sheets, feels disgusting. It's outdated and needs a complete overhaul and refurbishment.

The floors deco could do with an upgrade, also the beds were not that comfortable & mattresses needs upgrading.

This IS NOT a 4 star hotel. Not even close!! This is a dated and tired hotel with very poor facilities. The rooms are not anything like the pictures that are used to advertise this hotel and are very basic. The buffet food is basic to say the least. Very small selection and what there is is often cold and tepid. Most families i watched and spoke to struggled to find their kids anything to eat after a day or so. One family even resorted to eating at burger king across the road every day! The pool area is ok but there is virtually no entertainment for kids apart from 1 or maybe 2 short games of table skittles or aqua aerobics. The staff are very rude and are happy to keep you waiting at the pool bar so they can disappear into a stock room and chat on the phone. The only exception to this is Toni, an older guy, as when he is on the pool bar he cant do enough for you. After a week we really couldnt face this hotel anymore so i booked and paid for a seperate hotel via a different website and we moved to Costa Adeje for the last 3 days. The other issue you have when booking via expedia is you have no rep or support whilst in resort so when i complained to the hotel reception on the day we booked out we were told we needed to take our complaint up with expedia once we got home!!! The guy on reception was so rude to us and laughed at us when we said we were moving hotels. I would rate this hotel as a 2.5 star hotel at best. Do yourself a favour and book somewhere else!!!

Top value for money 3 min from the beach surrounded by shopping and cafes larger rooms vast assortment at meals and across the street from a supermarket. What more could anyone need?