Limehome Madrid Calle de la Madera

Not what we expected (a basement unit), but acceptable. Very clean, great location, good kitchen. Very safe, experienced a (false) fire alarm and were amazed by the safety features in place.

Thers is incident on the property and we are not happy

Not happy with other guests smoking marijuana in there rooms. You can smell this throughout the hallways and common areas.

Communication before check in was terrible, phone number didnt work for me and noone answered email for hours. Last night of stay, random alarm went off in room at 4:30 am and I sent an email because I already knew phone didnt work and they told me to take a video but the alarm stopped. They also told me that they have no indication of an alarm in my room and again to take a video. I told them again that the alarm stopped already. I asked them what kind of alarm it could be? I didnt feel safe afte that and couldnt get back to sleep. I left 3 hours later

Good choice!

Nice large room with sitting area and kitchen. neighborhood very nice

The apartment was fab, comfortable bed, great Wi-Fi and a full kitchen. Check in is very simple and the staff are amazing. I’d advise to book with them directly not through a third party as it’s both cheaper and you’ll get better service. Thanks, I will definitely stay again

The hotel looked just like the pictures. It was clean and neat and really had enough space. The shower was small but it's enough to get what you need to do done. I would stay here again. I loved the neighborhood.

Wonderful, very clean functional apartment with easy access to all areas of town.

Disconcerting that we were unable to get codes to access the property until check in time since no one is at the property. My initial confirmation said that I would receive codes 24 hours before arrival, but then received an email saying the codes would be available only at check in time, when we would not have access to the internet to obtain the codes. Property had good location with a small Super Mercado very close. Laundry machines were not working one morning but were fixed later. Did not have contact info for property maintenance person. However, would stay there again.

Kind of difficult for the check in

Excellent location. Front door to building is secure as is room. The frame work around the apartment door was loose and concerning.

While the place was clean and the self check in went smoothly, a couple of issues beyond Limehome’s control to be aware of.. our apartment faced the street - the street that never slept. Loud noises from people yelling and carrying on all hours of the day. As well, the apartment is the central location for garbage for the street. So on Thursday into all hours of Friday morning up until 6am, people were dragging their wheeled garbage bins on the cobblestones to the main entrance. Just don’t expect a quiet apartment. The apartment was well appointed and within walking distance to a grocery store and restaurants. And having a separate living area worked great.

This was the worst stay !!!!we arrived early even though the room was ready the staff was rude they lets us be out in the cold for 2 hours they don't have no place to leave the lugged til you ready to check in Don't stay here they show you pictures of a suite that when you get there is not the same i advised expifia not to show this property,,,

We loved the location. It’s close to everything we needed. The apartment was nice. Some minor things were that it seemed like they were doing some maintenance in two walls and hadn’t finished painting. One of the bathroom’s walls needed some maintenance next to the shower. We would definitely stay again.

I had the worst experience in this apartment. I have been locked out as the code did not work and I had to wait more than 30 minutes for someone to come in to help. For half of my stay the heating was not working and it was freezing in the apartment. There was a horrible smell in the bathroom for the whole stay. The customer support team was just not helpful. The call center goes to the german team, it’s impossible to get any support before 11 am. You can’t leave the luggage in the building. Do yourself a favour and don’t stay there!

Excelente ubicación, lejos de ruido y cerca de tiendas, restaurantes y vías principales. El acceso fue fácil, ya que las instrucciones detallan todo lo necesario para el check in, check out, sin tener que conversar con nadie. La habitación estaba bien limpia y cómoda y me sentí bastante cómodo

Great location, the rooms are highly serviced (coffee, detergents, laundry capsules) as well as the rest of the appliances. Easy access to the rooms and friendly service

We planned to stay for several weeks at the property. After a few nights, the noise was unbearable, water was leaking into our bathroom from the upstairs bathroom. Disgusting and unsanitary. The solution was to move us to a different room in the middle of the night. The room we were moved to was much tighter than the first, so between us our twins, it was horribly cramped. Noise again, and the sofa bed, which acts as the second bed, had a crossbar that is bent with secondary supports falling on the floor. Could not sleep, even with our kids complaining about it. Next we find the TV does not work. No channels and the volume does not work. The property attempted to "fix" the bed, but with little to no success. We requested a refund for the remaining nights we have at the property, but they refuse to refund it. We are now stuck in room, no front desk, no good customer service, and lacking sleep. Worst customer service, worst hotel, I suggest you stay away!

Worst flat I stayed in Madrid in 7 years of travelling monthly to Madrid. Inward facing, 2 windows to the inside, mega small, you had to walk sideways to fit in between things so packed the flat was. By mistake I booked it for 2 people - which can be super common in hotels.com, and in the online system where you need to upload the passport I was trying to put my passport twice, because the online system doesn't ask you again how many people are actually coming. The staff cancelled my online check in twice because of this, and didn't inform me by text or call, just email. I ended up having to stay in front of the property trying to search for a number to find because they on purpose don't give you a easy number to call. At the end of the stay they could very very easily provide a storage solution for luggage.... No no no, that would be too good of a service for this place. They give you a discount for a 3rd party storage facility 4 blocks away going downhill and uphill and you pay near 20€ to hold luggage there. Another steal on top of the steal this place already is. Will never again stay at this property for my monthly trips.