Negresco Gran Vía

Is a centric place

Todo bien. Cuarto y baño muy cómodo. Tremenda ubicación

Excellent location everything is close

To begin with, beware. This is not a three star hotel as advertised. The sign on the front of the hotel clearly indicates a two star establishment. On arrival we were told by reception that they had no record of our booking. The booking had in fact been made two months in advance of our trip and the hotel had sent several confirmation emails right up to the eve of our stay. It took until the following day to disentangle this particular problem. Not what you need when you are exhausted from travelling. Never mind, how about a relaxing late evening watching TV? Sorry. The TV in our room carried no recognisable entertainment channels, Spanish public broadcasts or otherwise, only a selection of shopping channels, adverts for clairvoyants and similar delights. For British readers, this is like having a TV without BBC, ITV or Channel 4. I am not even sure how this is possible. We changed rooms after one night. The next room was graced with a state of the art monster of a tv. Still no channels however. We ended up using our own Netflix subscription. There were no coffee making facilities in the room. There was no wardrobe for our clothes. There was no table. Three star hotel facilities ? I don’t think so. Every time we left the hotel we were required, and I do mean required, to surrender our room key as if we were staying at a nineteen eighties Clacton boarding house. In 2024 this is not acceptable. We enjoyed our holiday in spite of this hotel, certainly not because of it.

Neighborhood

Mediocre property. They changed the wifi 3-4 times while I was there (I had to ask each time - no one informed me when it suddenly stopped working multiple times). Some of the staff was not particularly courteous. Housekeeping came in one day despite a "do not disturb" sign and acted surprised to see me inside.

It was a really good situated little hotel right by the Gran Via. It is walking distance for quite a few touristic places that surrounds the Gran Via such as Puerta del Sol, San Miguel market, The Royal Palace and so much more! The staff were all very helpful and nice. The room was very clean and had a nice air conditioner. The bathroom was very clean and modern as well. If you're just looking for a nice reliable place to stay for two people and you just need a quiet, calm and simple place to sleep then come to this hotel!

Definitely I will come back and I would recommend it.

This place is very convenient. Near the train station, restaurants and shops. Amazing stay! Staff very helpful!

Staff very nice helpful and location great off Gran Via

I liked the location. However, I do not think the price for this hotel reflects the conditions in which it is nor the quality of the rooms they offer.

Staff were very helpful and gave good suggestions. Less than half a block from Gran Via a major street. A bit of a walk to art galleries but bus 001 takes you there for free. Walk out of the hotel and a taxi is more or less there for you. Hit and miss restaurant across the street. Major shopping a block away in either direction. Elevator but a few stairs to get to it. Coffee machine in the lobby.

No water in the room. No ice. Shower was broken. Tiny room. Old and scary elevator. Location was the only positive point for this hotel.

Good location in the center of Madrid.

Good location.

Fantastic location! Safe, clean. Great staff, friendly, kind, and very responsive! I loved this place and will turn into my first option when returning to Madrid downtown.

The hotel is clean and strategically located, but there are a few steps to get to the elevator. There is no ramp, making it difficult for suitcases. It is not ADA compliant. Also, even with three sets of curtains, there was a lot of light coming into the room at night.

Great stay

Great location excellent customer service

Great little boutique hotel in a convenient central location. Nice staff …., clean property and rooms.