Novotel Barcelona City

A good place to stay, especially with family

They first gave me a dirty room after 2 hours wait before check in .. and then changed my room with complementary card of 3 free drinks at the bar which is end of not working at the time I was trying to use it .. I was charged a 100 euros for a roof top dinner at check out after I was told no bill need to be paid that night !! The place is a scam .. I was promised to get the charge issues resolved and still nothing yet

good location , people nice , bathroom not good

It was our first stay in Barcelona with my family, the room size and service wasn’t good at all. The shower had issue we call the service desk but no one cared and didn’t get fixed. Room didn’t get cleaned during the day, we have to check out early we were lucky to find some other hotel but since was last minute had to pay much more. We never come back there

staff is super nice and they do above and beyond to make you feel welcomed and comfortable, reception and restaurant people specially. breakfast is delicious and generous. of course it would be good to be closer to the city center but it just takes 30 min walk or 15 min by taxi, so not bad.

It was nearly ten pm when I checked in, but there was no problem and the clerk was very helpful. I hadn’t prepaid the breakfast but I did it anyway and it was very good.

staff was super helpful and friendly l, food is delicious, beautiful view, and rooms are great! 10/10 reccomend

The staff from reception is all amazing. The breakfast offers a lot of delicious choices.Cleaners is nice too

The bathrooms where dirty and we called for service with no response. The sink water would not drain. Lastly, the beds where not comfortable. Service was not responsive at all.

Great location, food and service

Very good location for transportation and close to major attraction. The room is clean and very simple. I would at least expect a coffee machine and a bottle of water, breakfast is excellent

I stayed for several consecutive nights, but the quality of service from the staff needs improvement. I understand that this place faces water scarcity, so to take a bath, I needed to request a bathtub plugger from the front desk. However, despite asking for it every day for three days in a row, I never received one. Additionally, the water in the room was supposed to be replenished daily, but on the second night, I had to call and remind them to provide fresh water. Besides, the hotel next door plays electronic music on the rooftop during weekends, lasting until around 11 or 12 at night. For those who are used to sleeping early, it’s practically impossible to fall asleep.

Great service

Really nice hotel and staff, a little far from Gothic quarter/main sites, but some great local restaurants nearby

Very nice property and amazing staff, excellent breakfast

Wonderful place wit great food

Everything is good except for the shower

The owner needs to change the keycard access system in rooms as ALL the guests were waiting at reception almost on a daily basis because the card would not work. Hence a lower rating. The staff tell me this has been going on for years and is not being corrected. The staff are amazing, competent in multiple language, helpful as much as they can be with a faulty access system. Breakfast was adequate, but I would book without breakfast and go out to have a meal/breakfast as none of the items tasted authentic. Close to Glories metro station and tram stop literally at the doorstep. easy access to ALL main stops within a 10-30 min metro ride. Quiet and peaceful at night. Safe area, felt comfortable even with late night walks. Cannot say the same about Rambla or Gothic quarters. Room was clean and so was toilet.

The staff and the cleanliness!

Great experience