Occidental Santa Cruz Contemporáneo

We had a lovely stay. Thank you

God in general. They will be renovating the property very soon and they will close for a year or so, we were informed. Attention! the hotel has NOT a parking place. We suffer a bit looking for a place around the rea.

Fantastic location. Not only within easy walking distance of the hub of the old town but right next to the beautifully lush Parque García Sanabria with its fountains, sculptures and interesting displays. Bus stop right outside main entrance. Lovely hotel restaurant. Room with balcony was clean and bed comfortable. Great to have a decent-sized fridge but I was missing facilities to make hot drinks. Spar store next door much appreciated.

Check in was efficient but room was vey basic with low quality furnishings and very poor lighting. Shower had a mind of its own and it would easy to get a very sudden rush of very hot water. Pool area was worn and the surrounding decking in need of repair. This is the only hotel I’ve ever stayed in that charges (2euros + 8 deposit) for use of a pool towel. Location of the hotel was quite good but beyond that it is a Travelodge type of hotel.

Amazon staff, food and service. Great location!

Staff very good. Breakfast also. Reasonably priced. Its on a nice street. Needs a bit of a make -over tho to be honest.

location was good. staff at the front desk need training , they were not customer friendly. Official check in time was 3PM and I was there earlier but nothing was possible. They were very short about this that not a single room would be ready before 3PM ... I have stayed in hundreds of hotels so this is nonsense. Anyway worst was that the wireless in the room did not work and they had no knowledge on how to fix this and they simply told me to work from the lobby and that it was too bad that it did not work... really.... After strongly objecting this they finally gave me another room. You had to ask for a towel for the swimming pool which by the way was freezing cold. When I did they told me that I had to put down a deposit which was surprising since you are a hotel guest and they can put in on the room however they wanted money instantly and it had to be cash????? I told them I only could have it charged to my credit card or bank card but no no cash no towel and they said that an ATM was at 800 meters...

Wonderful stay in the heart of Tenerife’s capital. Beautiful old hotel with fantastic views of the harbor and mountains. Rooms are small by U.S. standards but by European ones they are fine. Beautiful veranda lends itself to sipping coffee watching the cruise ships enter the harbor. Breakfast is sumptuous with fresh squeezed OJ and lots of variety. Pool is small but that’s not what you go to this hotel for. Walkability is excellent with the park and ramblas nearby. Dining options are equally good with many restaurants within a block or two. Only downside is parking. There is none. You have to find parking on the streets and that’s a chore. Otherwise we highly recommend!! We will be back!!

Brief overnight after ferry journey. Difficult journey from port because every traffic light at red. Estimated 13 min journey was over 30 mins. Receptionist was grumpy because we were so late - although still in advance of midnight. We were disconcerted that parking was off site and expensive. Bed huge. Room hot but road outside not too noisy to have window open.

Window looked out to the lift corridor so doesn’t feel private. Lots of disturbances as noise as people socialises in the lift lobby which the rooms only window looked out on. Apart from having quite a few interruptions in my sleep during the night because of this everything else was ok

The hotel is in a pretty convenient location, only a short walk through the park to the main part of town. The staff were very friendly and helpful and spoke English very well (helpful since my Spanish is very bad). The only downside is the room wasn't overly clean - the important parts like the sheet and towels were fine, it was more just things like cobwebs in the corners of the ceiling and a few splatters stained on some of the walls. Nothing disastrous, but could have been slightly cleaner.

Upgrade the room and asked for a bath tub Didn’t get one Went half board,never again! Evening meal was soup or salad Spaghetti,chicken with rice or fish with veg Dessert was fruits or ice cream It would have been cheaper to go room only and have access to the full menu We weren’t even offered a drink,just a bottle of water on the table Breakfast was OK but nothing special A good place to stay just don’t bother eating at the hotel The water pressure in the shower was very low unless you had it very hot We booked a balcony but it was nothing like the ones in the photos

First time in Santa Cruz Tenerife, really enjoyed the ambiance, the food and the friendliness of all staff, only caveat is that some staff couldn’t understand English and it was difficult trying to communicate things, but the overall winner and stand out moment was meeting Juan Carlo, the gorgeous lifeguard and Cristian who served me wonderfully in the bar! The views were stunning from my suite!

Lovely staff who spoke amazing English and were so patient with us when we wanted to speak Spanish to them- so perfectly polite

Good: clean Bad: location, service, rooms, fares, facilities and common areas look from 50 years ago - don't trust the photos. I booked the cheapest room. When I arrived I realised it was tiny, had a sofa bed and a bathroom size window facing an interior ugly patio with no light. I asked in the reception for a double and exterior room; had to pay extra. Service was slow and didn't know how to change my room. The new room was exterior and double, but facing a small street with a small window again. The window was old and didn't work, there was a loud bar downstairs in the street and I could not sleep until 3am. Overall, I recommend choosing one of the other big hotels in the city, they have lower fares and are newer.

Clean and friendly Slightly noisy from the road Big comfortable bed Shower not the most powerful but ok

Modern, good size rooms with nice bathrooms. Friendly staff and easy check-in. Very friendly staff and excellent service. Very good tapas. Overall a great place.

Nice room and cleen room, a little bit small... Very good Breakfest..

Clean hotel. Friendly staff as always. Printed my flight boarding passes for me.

Lovely hotel, very modern, extremely clean and staff so helpful. Would recommend this hotel everytime for a touch of contemporary class.