Aquatis Hotel

Perfect everything

The hotel is basic, our supposed superior room is small, very hot without air conditioning and we had to ask for a fan. There wasn’t a coffeemaker, kettle or a fridge. The breakfast was mediocre with runny scrambled eggs and few choices. For about £300 a night, it is very disappointing. When our parking ticket didn’t work at the barrier despite having validated it. The lady at the reception asked if we had paid for our room given the impression that we were leaving without paying, it was embarrassing with other guests nearby. When told that the room had been prepaid, she didn’t apologise and gave me back the ticket with an unsmiling face. We I’ll definitely not be returning.

Sure it's clean and the staff are off chose lovely but - they don't provide a kettle in the room which i find really annoying, who doesn't like a tea before bed? I came for the sauna and steam room but the steam room was broken. Why not just fix it? Pay someone to come and fix it as soon as it breaks. Simple. Last time I came the shower outside the sauna was broken. Even easier to fix. Really poor

Breakfast was amazing, staff was great as well

Quiet place, very nice view, clean rooms.

Nice hotel, location, and facilities

Yes

the team at the reception was excellent. Breakfast is Wow! great team!

Beautiful property, rooms are spacious and comfortable. Restaurant had a wonderful breakfast and dinner was great as well. Metro station is minutes away and there was easy access to transportation. Would recommend.

Generally, a good hotel. Convenient and near subway station. Clean and good sized but let down by lack of air- conditioning.

Very nice staff let down by a substandard hotel. No aircon in the rooms. It was 33c when we stayed and our room was boiling all night. There is some kind of ventilation system but it was weaker than a hand fan bought from Temu. Weirdly the communal areas (hall, restaurant etc.) were cool and seem to have aircon. The staff kindly gave us an electric fan which helped a bit, but we barely slept. There is no fridge and no tea or coffee making facilities in the room. We have just spent 10 weeks travelling around Europe and have never come across such a lack of amenities. On the plus side every single one of the staff are really nice and professional.

There is a lot of bad to speak of but the only bright spot was Khaled. He works at night and went out of his way to make us happy. I wouldn’t stay here again. I chose it for the aquarium but too expensive for what you get and no swimming pool.

The hotel is fantastic, close to the metro for getting around. However they have a passive cooling system that doesn’t work that well during a heatwave. We happen to visit during the heat wave and it wasn’t the most comfortable. That seems to be the case with most places in Switzerland. Thank God the staff gave us a fan otherwise we wouldn’t have slept at all.

Not as good as expected. Staff were mostly friendly but depending on the person eg we tried multiple times to charge phone on checkout. Eventually found a place near reception then found it was unplugged when we came to leave the hotel. Not ok!

Convenient stay

Was a short stay, staff are not very friendly, especially when I needed assistance with invoice afterwards as they refused to give an invoice for my stay, although I paid at the hotel not via hotels.com. The bed is ok but not standards of good hotels and the gym doesn’t have any dumbbells or weights, just machines

Very clean and comfortable

Room was very nice and lots of space!

Excellent staff service both front desk and room.

Nice place...!