Banyan Tree Phuket

Perfect

All staffs are very kind and the property is well managed.

The 3bdrm serenity villa is amazing, the rooms and bathrooms are great, and the pool is amazing. The service from all the staff at Banyan Tree is exceptional. Everyone is so friendly and attentive. We had a truly amazing experience at Banyan Tree Phuket and would definitely love to stay again!!

Nice and premium room. Pool was great. Property is big and very well maintained.

Beautiful well maintained property. All of the staff were kind and helpful. Wide variety of food selections. Would definitely recommend.

Great stay we really enjoyed

Best customer service, staff are always there to assist and provide exceptional service. They are always there for you! The rooms were well maintained and clean. The breakfast was great and the food was delicious. The spa services at oasis was great. The resort pool was clean and they had sea scooters for kids to play in the pool. They also have few restaurants on the property but we tried only 2 and bother were great. We tried saffron and the poop bar cafe that had burgers and other quick food and food and drink both were good. and ordered some room service. Overall we had the best time and already thinking about coming back.

This resort was absolutely fantastic!!!!! The breakfast was THE BEST I've ever had, tasty and wide variety. There was something for everyone! I can't sing their praises enough. My husband and I thoroughly enjoyed celebrating our 10 years wedding anniversary here. Definitely coming back!

it was so nice ! they were so kind and helpful despite being busy.

Ver good

A fantastic pool villa, all restaurants were excellent and the property is very well maintained.

Great breakfast buffet. Room decor needs update.

*

Great resort. The staff are wonderful! Top tier! The beach close by is not as pretty as most beaches and the location is a little out of the way for most activities but the resort itself is gorgeous.

We recently stayed at Banyan Tree Phuket in a two-bedroom pool villa and unfortunately, the experience did not meet the expectations of a 5-star resort at this price point. The villa felt outdated, particularly the bathrooms, and overall lacked the level of comfort and refinement we expected. Basic details were missing — for example, only one bath towel per person was provided, and pool towels (both in-villa and at the main pool) were very worn, with visible threads coming out. The toilet did not work. Service recovery felt inconsistent. After raising concerns about breakfast, we were offered a much nicer, quieter alternative location for “special guests,” which was excellent — but it was unclear why this wasn’t offered from the start. Similarly, after further complaints, we were offered to move villas for the last two nights, but no proactive support was provided to facilitate the move, making it impractical for our family. Food quality was another disappointment. Room service and poolside options were very basic — for example, chicken nuggets appeared to be of low supermarket quality, with poor presentation. The main pool is beautiful, but sunbeds are outdated with worn mattresses and old towels. The beach club requires a shuttle and felt crowded and loud, lacking a relaxing atmosphere. Overall, this stay fell significantly below our previous experiences with the Banyan Tree brand (such as Bali and the Maldives), and did not reflect the level of luxury we expected.

Just wow! What an incredible hotel from arrival and fresh drinks and biscuits, to the incredible and attentive staff, and the amazing grounds and facilities. We had an amazing break at this hotel and would recommend to anyone travelling to Phuket who wants to be in the quieter North away from the more hectic main areas. So many amazing restaurants and things to do in the local lagoon and town area as well.

Service at breakfast was below par. The spa and food at other restaurants was excellent. The rooms can do with some renovation

Everything was amazing!! Staff handled everything with care and we loved spending our honeymoon here. The food was 10/10, our room was very clean and neat!

Beautiful rooms, excellent staff, we have been visiting for many years. Seems a little more commercial on this visit with corporate events going on. Shame as it impacted the relaxed atmosphere and has feel of the hotel.

Everything was wonderful!!!!