Independent (SPHC) DINSO RESORT & VILLAS PHUKET, an IHG Hotel

Hotel staff and grounds are amazing, attention to detail is spot on. We had an issue with our room and ant but staff went above and beyond to resolve it, would definitely recommend staying here.

The food is amazing and the room service is 24 seven. The funicular required to go from pool level to the pool villas upstairs is quite slow but is unique and enjoyable. The greenery in the resort is a welcome change to looking at concrete roofs all the time. The staff is extremely accommodating and happy to go above and beyond to make your trip comfortable.

The facilities and the standard of the rooms was excellent. The majority of the staff was great however, I did find some of the staff to lack basic courtesy and not all residence was treated the same. Two examples, 1. Check in was delayed and I had to wait, no apology or complimentary drink offered although other residents was offered but not to me. This happened straight in front of me and I had to remind the receptionist and only then did I receive a apology and offered a drink. 2. Breakfast, waiting to be served my cooked egg, only to be ignored by the shelf who rather serve the white customer first. I brought this up with management, they apologised and sorted my breakfast. All staff should be trained better and for them to learn to treat all customers the same regardless of their skin colour. Other than that all good.