JW Marriott Hotel Bangkok

Very good hotel, breakfast buffet was diversified, the only 2 minor issues I had were first the Arabic shakshuka on 1 of the days were replaced by staff long time, I could not find anyone to even ask that plate was empty. Second, on of the late nights, the door keeper didnt stay by the door when I had a guest coming, instead he stepped few feet and start talking and laughing with the coworker on the concierge desk. Other than these, very nice hotel and good location

Bangkok buildings/hotels have mold. We've been traveling through and staying in Bangkok hotels for years. Although this hotel is older they maintain it better than most. The staff is excellent, the food is excellent, the beds and pillows are comfortable and it is clean. There is a 'musty' carpet smell in the halls and rooms with carpet but not as bad as most other places in BKK.

All was excellent though I only stayed for one night. But for sure, I will stay again.

As a Lifetime Gold Elite member with more than 800 nights at Marriott hotels and still Platinum level, I have stayed at many Marriott properties around the world. I have always enjoyed my previous stays at JW Marriott Bangkok. The breakfast is excellent, and the service from the staff has consistently been outstanding. Unfortunately, this stay was let down by a few disappointing experiences. The door lock to my room consistently took 2–3 minutes to unlock. When I reported this to the front desk, I was told this was “normal.” It clearly was not. My daughter’s room unlocked immediately using her key card, as expected. Only after I insisted was a technician contacted. What disappointed me even more was hearing the receptionist refer to me as a “farang” while speaking to the technician in Thai. Whether or not the term was intended offensively is beside the point. In a five-star hotel, guests should simply be referred to as “the customer” or “the guest.” Professionalism should never depend on nationality or ethnicity. While I was away, the hotel checked the lock. When I returned, the problem remained exactly the same. I also found a letter under my door stating that the lock was working properly. Yes, it worked—but taking 2–3 minutes to unlock a hotel room door is not working properly by any reasonable standard. These may seem like small issues, but they significantly impacted my experience. When staying at a luxury hotel and paying premium rates, I expect problems to be ack

This is a beautiful hotel and it is maintaining impeccably. Highly reccommend.

Hotel is very upscale and the people behave in the same manner. Check in was a little much. But over a nice hotel but expensive.

BBCO Restaurant was perfect for us. Shout out especially to ass't. manager Honey and server, Chom who were friendly, attentive and kind.

Amazing as always! Always marriot

great loacation, great staff, clean room and MOLD hardly noticeable and for bangkok that is good.

Overall excellent

Stay was comfortable. Staff was courteous. Housekeeping lady at 22 floor was superb in her job.

busy part of town

Exceptional staff.

A nice stay as always my 4th time. I skipped the expensive breakfast add on this time it was a waste for me last year. Proximity to everything can't be beat which is why I stay at this property. Honorable mention to the front desk team, my airline decided to leave my luggage in NYC. I provided the front desk with the contact information and my case number and they went after the airline. I received multiple updates and my GPS tracker confirmed everything that I was being told. Thank you again for going out of your way to help it made a tough situation much more tolerable. I wouldn't stay anywhere else in BKK.

Everything was wonderful. The room, the food, the spa were all first rate. The staff was uniformly excellent as well.

Room was spotless and staff were the best

Great staff

Everything was very good.

This hotel was as good as ever. Well appointed rooms, attentive and courteous staff, good dining options. All in all, a very satisfactory experience!

Spotless room, courteous and friendly staff.