UPAR Hotels Sukhumvit 11 Nana

The room and bed were generally clean, however there were details such as dirty rags in the closet which were off putting during our stay.

Gross

The only reason anyone should stay this property is the convenience of its location - everything else about UPAR Hotels was horrible to the point where we checked out a night early to go stay on the floor of a friends apartment. For starters, the staff at reception was exceptionally rude, especially the man who works the night shift. During our check in, we were treated with complete annoyance and being asked irrelevant personal questions. Our asks for extra towels and hair dryers were completely ignored during our stay. The property itself was disgusting - the cleaning staff did not clean the bathrooms at all. The showers were disgusting and the rooms had garbage in the corners. The tipping point, however, was the number of rats we saw during out 2 night stay. Due to garbage being left out on the common area floors, we saw many huge rats running around outside our rooms and fighting over garbage that was left by the cleaning staff in the open for many hours of the afternoon. Our friend who stayed on the floor below us said he heard rats running around through the walls and ceiling. To add to the above experiences, the toilet in our bathroom randomly stopped working. After a whole day out, we came back to our hotel to discover the flush was not working and were given no explanations on why and no one sent to fix it. Overall, please do not consider UPAR Hotels for your next stay. There are other hotels in the area for the same price that do not have rats running around.

clean and quite hotel nice friendly staff in the middle of the centre 7/11 24 hours supermarket open next to you massage shops and restaurants very close to you.

The property is situated in a strategic area. Staffs are friendly especially the front office and house keeping team.

A pleasant hotel, friendly staff and central location. I reccomend the street food near by

The staff were polite and especially Jack at reception - good amenities include TV n close to the action ! Thanks

Great place, service is very friendly and great value for money

what do you want me to say!? I notified the hotel regarding the sudden death of a family member and would not be able to visit Bangkok at this time and was hoping any refund would be helpful for my situation but of cause there's no respond at all after many attempted to reach them. heartless hotel management.

stayed for 3 nights could not of been any better amazing staff very friendly

great place to stay for the price, but bad location....

Fantastic value for money and in area if lots of dining

Great stay. Excellent value for the money. Clean rooms and friendly staff. Very helpful with contacting the airport when the airline lost our luggage. Will definitely stay here again on our next trip to Bangkok.

The only good thing about this hotel is the price and location. I have honestly no idea how it qualifies as three stars or where all the good reviews came from. First, the room is nothing like the pictures, is much smaller, and quite dark even with all the lights turned on. In terms of cleanliness, there weren't any major issues, but the place really did need a good dusting, particularly in the less easy to reach corners. A few parts of the room do need replacing / fixing such as the safe which had parts that would fall off it, the mirror with large black stains, and Aircon which only has one setting - arctic gale. Staff were pleasant enough but not helpful. For example when asked questions, such as good places to eat nearby, I was just told to go walk and find something - all with a big smile of course. Biggest problem by far however... the hotel is guest friendly. What that means for those unfamiliar with Bangkok is that a guest is welcome to bring other people back to their room free of charge. So I spent three nights listening to some of the ladies that Thailand is infamous for very noisily entertaining their companions until the early hours of the morning. With walls so thin, it's no wonder I didn't sleep well. So if you are looking for a hotel which does not ask questions or offer judgement this is a place for you. On the other hand if you have any class, taste or moral standards then I suggest you find someplace else.

One day I was locked out my room for an hour. The battery in the lock was flat. I didn't complain though. A few days later I lost the key. They charged me 1000 baht.

We booked this hotel for three nights to see Bangkok prior to heading south to the beaches. The hotel is slightly off the beaten path but close to night life and the BTS skytrain (5 minute walk), a 7-11 right next door and a nice supermarket 1 block away. We found it very quiet and super clean. The staff was very helpful and friendly. Couldn't ask for anymore, very good value for the money. We ended up booking it again before our flight out of Thailand.

When it was new I think it would have been beautiful. It's nice and for the price is really quite good. Few things here and there are a.bit rough but nothing major.

I paid when I booked the room online, but the hotel charged the room rent again when I checked in. Obviously the hotel made a mistake, I need to call hotels.com twice and wrote to my credit card bank to ask for help. I spent one month to get my money back!

The room was too small, have difficult to move around, the first night I didn’t sleep comfortably because the bed covers was too short and when I asked, he told me that I am tall but the bedcover was not fitting either the bed . The following morning I complained to the manager and was given a cover which fitted my bed and I was able to sleep comfortably. No telephone in the room to communicate with reception, you have to make all your request to the reception. Otherwise our stay was okay.

Excellent rooms and friendly staff and location center in main market