Best Western Heritage Inn & Suites

Everything was good. The room the breafast good

Nice property. Great staff

Conveniently located for our needs. Free breakfast was great. But the hotel smells; the room really smelled. Based on other reviews, we avoided the pool and hot tub. But someone else we know checked it out. Said the pool had a black scum on the bottom; the hot tub wasn’t filled high enough to run the jets and also had a filmy scum layer. Gross

Everything was good

The pool was not the cleanest but the spa was unusable.

The staff are always positive, professional, and friendly. Our room and the property was clean. There was a good variety of breakfast items that were fresh and tasty.

Great shower and breakfast

The first room we stayed in had half of the power out. We didn't know that when we put our food in the refrigerator. We found out the next morning when we took it out, and it was warm. Additionally, our phones wouldn't charge. They did give us a new room the following night and that room was ok, just smelled bad. Food was ok. When we went to report the power issue to the front desk, there was no one available. We waited for a half an hour before we had to leave to go to work. Also, we had a question the first evening and could not find the front desk person as well. Not a good experience. It was close to our job but we will not be coming back in the future.

The hotel is a mess. It needs to be rehabbed. Our stay was definitely the worst ever in a hotel. Our first room had a very leaky AC unit. They moved us to another room which was mold infested and under the bed was raw concrete. My wife got sick so we checked out.

Toilet was boken and had to manual flushby opening top and pulling lever.

It was average

The pool and hot tub were filled with algea. No manager on site.

The propert was easily accessible from the road. Staff was friendly. Room was clean and bed was comfortable.

It was excellent.

Our fridge was not working, but the front desk clerk swapped it out for me. Luckily I had a cooler that keeps things cold for a long time or my food would have gone bad. The pool was a bit dirty and the hot tub was filled but not at all warm. Food was good and the hotel was quiet in the evening.

Very quiet and clean.

Pillows need to be replaced. They were quite uncomfortable

Had a good time as my daughter got married the hotel was close to the venue she got , married at. Price was good .

Towel rack in bathroom rusty, water coming out of the sink was low pressure

The lady working at the desk was so nice. Everything was clean. The breakfast was one of the nicest I've had at any hotel in the past years. One note: I was concerned about a man who kept coughing around the buffet. Then, I noticed the lady came out and sprayed Lysol and even sprayed it in the elevator after he left. I liked that.