Comfort Inn & Suites Copley Akron

I paid in advance for 2 queen beds they gave me one king bed and me and my mom had to share , the hotel and the room smelled like mildew the back wall was full of mildew , only ice machine was on the 3rd floor then the elevator had a sign that said the elevator only works on floors 3 & 4 so i walked back to floor 1 to get to my room at breakfast the cabinet door in the food area was on the floor and the desk clerk used tape to tape it up , the side door of the hotel was not locked so anyone could come in , no need for room key , trash cans was full on the 1st floor only good thing was the breakfast it was good

Room was clean and dated. Bed was okay. Not what I’m used too for a comfort inn. Plus they charge a deposit for damage. They have my card. Don’t like the idea of taking my money. And not returning it for 2 weeks. Room is old lots of previous damage.

Forgot my shaving kit in room. Had expensive prescriptions in kit. Cant get any help getting it back. It's in the lost and found.

Didn't receive my deposit back

Horrible experience with this hotel. The keys didn't work when we checked in and there was a sign at the elevator that said it was only for the 3rd and 4th floors and that you had to use the stairs if you were staying on the 2nd floor. Not convenient if you have a lot of luggage. I also called the hotel before booking to make sure that the pool would be open. I should've known from the other reviews that the pool would be closed. When we asked to be refunded so that we could change hotels to one that had a pool for our kids, the manager refused to refund us. We contacted corporate who immediately refunded us (by giving us points) and stated that they would file a complaint against the hotel for not providing the advertised amenities. We understand that things happen and that the pool may need to be closed for awhile, but the manager was extremely rude and would not provide a refund even though we immediately asked for one upon learning that the pool was closed (within 5 minutes of checking in). She said it would possibly re-open at 8pm but closes at 10pm so our kids would not be able to swim since we already had plans at that time. The only reason we booked this hotel is so our kids could swim. Horrible customer service!

The front desk woman was very nice but the unexpected 100 deposit fee which I did not read or see

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Our stay at this Comfort Inn & Suites was very disappointing. We were given a room on a floor with no elevator access and told there were no alternatives — yet we later saw a sign that other rooms on elevator floors were being used for storage. Our keycards stopped working daily, and we had to get them reprogrammed each time — sometimes after already climbing the stairs. The pool was over-chlorinated with hairballs around the edges, and housekeeping was unreliable. Despite confirming with staff, our room was never fully cleaned — trash wasn’t emptied, towels weren’t replaced, and we had to go to the front desk for basics like toilet paper and tissues. The beds were uncomfortable, and the A/C barely worked. Staff was friendly and did help with luggage at checkout, but overall the experience was frustrating enough that we won’t be staying at any Comfort Inn again.

Love the EV charging station, but need them both working.

love the EV Charging Station need to get them both working though.

I love that there is an ev charging station

Traveled to officiate a funeral. The hotel was ran down on the outside, bit clean and nice on the inside, other then the elevator. The staff was friendly, and the breakfast was delicious. Overall a great experience here!

No housekeeping services were available during our week long stay. Pool was closed for half of our stay.

We picked this place because of the pool. I was assured it was working but when I got there of course it was out of order. My husband and I asked the lady do we get any accommodations or anything and was told “ They sell rooms not pools”. Last time staying there and the elevator is scary and old old, take the stairs

Not allowed to use elevator for floor 2 was weird. Elevator was a bit shabby. In room refrigerator didnt work 1/2 the time and when it did it leaked water Shower curtain wasnt wide enough for shower. Shower head leaked when turned on, Water wouldnt drain in tub. They did try to fix it the first night and told us they would check in with us the next day to see if it was fixed. Not only did they not check in with us to see if it was fixed ( it wasnt) but they ignored our room and didnt even refresh the room or give us new towels. Nobody at front desk to talk to most of the time. All in all. Will never go back and will not recommend to anyone.

Beds were decent. Room had no toliet paper. Shower drain was extremely slow.

When leaving, elevator not work. Bouncrd luggage down from 4th floor

Good.

Dated, and worn

We had a pleasant stay. The staff was friendly and accommodating.