Comfort Inn & Suites Jasper Hwy 78 West

We had to wait for the breakfast bar to be restocked. The food was good. The staff restocking the bar was a bit slow to notice that things had run out. The property appears to be aging: needs wallpaper repair or replacement, etc.

Great breakfast super comfy beds super nice front staff

Everything was great except the ac was ridiculously loud and I think a garbage truck outside in the middle of the night also woke us up. Staff were great. Room was huge and nice!

This hotel was terrible! We got to our room, 101, and it smelled of urine, the door hinge was pried off, the paint was peeling, there was no hot water, the smoke detector had been ripped off the wall. The bed was comfortable, and the staff was helpful and friendly. We will not return nor would I recommend this hotel to my friends, family, coworkers or even my worst enemy.

Would not recommend staying here. Staff was nice but property was in poor condition.

Stayed for 1 night white traveling. Would definitely stay again.

The room was disgusting. The walls had water leaks and were wet. There was mold on the ceiling in the bathroom. The carpet floor was wet. The couch had brown stains. The bedding looked unclean.

Over all a very good property. The rooms were clean the beds were comfortable and the staff was great.

When our family arrived in our room it smelled like wet laundry. There was visible mold in the bathroom and water damage all over the hotel. The lady at the desk was very kind. There was no way we could have our kids stay the night. We left messages for the manager, left and continued driving. A few weeks later, we called back hoping for a refund. The manager called back, said "no refund because its been too long" as fast as she cohld and hung up before i could say a word. She had not previously called back from the messages on her desk. Hotel s dot com had great reviews on the place. If we had looked at google reviews, we never would have even considered booking a room here. The place should be torn down and rebuilt.

There were storms in the area, alot of people was without power so the hotel was slammed with people trying to check in, we saw 1 person working, she was getting frustrated cause so many people trying to check in and no one there to help her, luckily we got hecked in before it got so bad and didn' have to wait but about 10 minutes to check in but when we got to our room the remote for the tv was not in the room, we went back to the desk, she said the had some come in but would be about an hour before she could go get it, about 30 minute's later we went back down to the desk, there was 7 people waiting to check in so we waited downstairs about 35 minutes waiting on the line to decrease, when there was 2 people in line I got in line, when I finally got to the desk I told her I knew she was busy but could she get us a remote, she asked what room we was in, I told her, she said to let her check in the people behind me then she' go upstairs and get a remote then she said wait I have one that might work and handed me a remote from under the counter, we took it up to our room and it did work, we waited almost 2 hours for a remote while she had one there with her the entire time. Went down for breakfast the next morning, there was a remote laying outside our door...went on down for breakfast but didn' get anything, they didn' have much to offer so we left and went to Cracker Barrel for breakfast. The lady at the desk seemed like she would have been nice but she needed help that was o

We had puke on one of our pillows. I went down to get all of the sheets changed and she was not very friendly about getting me new linens.

Very friendly. Attentive. Easy check in.

The Expedia reviews for this hotel are misleading. This is an older property with several visible maintenance issues, including peeling paint and wallpaper, as well as unfinished drywall repairs. Our room had similar problems. We stayed for three nights and never received room cleaning or restocking. I had to take out our own trash and request fresh towels. When I asked for an extra pillow, I was given one without a pillowcase. The couch arms were filthy, and the sofa bed mattress was dirty, with no sheets or blankets provided anywhere in the room. For the price, this hotel did not meet basic expectations. I would not recommend it.

This property needs updated bad, alot of things are very old and needs repaired. TV and wifi were great. Breakfast food needs updated and milk should be in individual cartons for health reasons. Fruit was very old and dry. Loud noise with semi that was a cold food truck that ran all night and that should not be allowed because guest are trying to sleep. We were moved on the other side and was very grateful for that.

Everyone was sooo nice. They went above and beyond. We loved staying here.

Very dingy Needs a brighter pain job Overall not very inviting

No ventilation, very damp/humid in the room. Carpet was actually moist. Host was socially awkward

The staff was very unfriendly and unhelpful. I hate to say that it was a racist area and that probably attributed to the feelings of unwelcomeness. The room was dirty and muggy feeling with an old sock sticking not even halfway from under the couch. The pullout was completely broken and sunken in. There was a random set of someone's car keys in the couch and someone's bottle of nitroglycerin heart medication under the table. Horrible conditions.

I have stayed at this property many times. In the past, its been a very well maintained, clean and quiet stay. This time 1 of the 2 rooms had sticky carpet, the door jam had missing peices, fridge unplugged and a towel in it, and a stream of rain pouring in the lobby. Very disappointing. The time before I stayed the room had a musty smell. I thought maybe it was a fluke. I guess not.

Quiet and staff friendly