Comfort Inn Memphis Airport West

Bedding & towels were not changed daily. Elevator had the overpowering and offensive smell of burnt electrical wiring.

The elevator was dirty . The carpet in the hallway is stained . My room smelled like cigarettes. Sheets were clean . TV - outdated , only local channels .

Staff are friendly especially Paresh.

Well i made a reservation for the suit when we arrived the room smelled like bug spray. My daughtets and i are very asthmatic. They gave us a smaller room for the same price. The morning manager didnt want to give me money back. Even thoe they had to give us the next room availabe, because of our room not it good condition. The smell was so strong we started coghing immediately. The night shift customer service, Ron did try to help me as much as ge could.

It was not clean and I was told about a deposit, last minute

Just the air conditioner was really noisy

I walked into the hotel and it was hot, muggy and smelly inside. My room was equally as so. There were stains on the floor and walls and all over my room. The ac in my screeched and didn’t work. I requested a separate room and it wasn’t any better. Was told no refund would be provided. I was traveling with my elderly grandparents and they were unable to breathe properly in the room. So i ultimately had to leave with no refund.

The place smelled moldy covered up by Glade to give you a headache in the lobby to pretend like it is clean. Then, you get to the room to smell mildew and mold and see unclean place where the plugs in the sinks do not work. We went to a few rooms. We have alergies and it was not healthy environment. They claimed it was dur to the rain.

This is probably the grossest hotel I have stayed at. The carpet in the hallways is absolutely disgusting. The whole place smells bad. The elevator has a STRONG smell of a burnt rubber belt like when your vacuum burns up. I’ve never been to a hotel that charged a $170 deposit until now and this place is definitely not worth it. Spend the extra money and stay somewhere nice.

The ac had a musty smell to it

Pros: breakfast was good and the sheets and toilets seemed clean. Cleaning ladies were nice. Cons: the floors and walls especially in the hallway were disgusting. The bathroom walls also were dirty. The AC didn’t really work. There was constant noise and movement outside all night that made the room rumble. I wouldn’t stay here again. I had no idea crime was such a problem in Memphis. I would avoid staying in this city again. Cars have to be locked behind a gate to keep them safe.

Good location to airport

Nice place but not much restaurants near by.

NA

Staff manners not good

It was okay. 7/10 rating. Could have used room service for more towels.

Room was clean but the air conditioner was loud and not very efficient. Was going to spend two nights but they did not seem to care when we told them about loudness. We left after one night.

The staff was nice and it was clean

Clean good staff

I didn't like this place at all. Hotel is in a sketchy industrial area, with fenced and gated parking. At check-in, we were surprised by a $100 deposit request. Told would take 3 to 4 weeks for a refund if deposit was made by card. Also told no receipt for a cash deposit. Room smelled bad upon entering (like a urine smell). Sink bowl had a crack in it. Toilet seat was crooked. Dirt build up in corners of bathroom floor/moulding. Bathroom floor was tacky, made it feel like whole place was dirty. Reservations were made requesting handicap accessible room for 4 people. Told no handicap available so accommodations were very cramped. Also only had two sets of towels for 4 people. Requested the extra towels and clerk was argumentative, but they were provided next morning. Room was serviced while out for the day, but again only left 2 towel sets and had to go through same senario. Also rug had cigarette holes in it and ceiling appeared to have smoke stains and/or water damages. Supposed to be smoke free room. The free breakfast wasn't the best (eggshellsin eggs, stale bread and pastries). We ate at McDonald's the 2nd morning after checking out. I would not recommend this hotel to anyone.