Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

The young lady at the front desk was very nice and accommodating, but the rooms were disgusting, she allowed me to cancel and receive a full refund.

Everything WAS good the only thing I DIDNT LIKE WAS, THAT I WAS THERE 8 DAYS AND THEY NEVER CAME TO CLEAN THE ROOM

Just The Sheets were wet/damp and a little dirty and a little pricey.

Roachs on side table under alarm clock and 2 roachs in the bathroom as soon as i turned lights on. I had room 217 & it was suppose to be non smoking, reeked of cigarettes & strong musty male cologne. Shower rod ripped out of wall so much i thought it was gonna fall off & hit me in the head every time i used the toilet. Tv remote did not work. Had to get up out of bed to turn volume up or down or to change channel. Phone did not work, alarm clock did not work. Not worth the $89 when i checked in at 8pm - will never return to this property

Terrible, disgusting, homeless people every where. Very unsafe.

Facility does not have standard equipment, old, dirty. Lights went out no power till early hours of next day.

The room was poorly cleaned. It smelled like there was mold in the unit. The A/C unit

My stay there was excellent i was greeted by Gina great hospitality great customer service came and checked on me and ask me do i need anything from before she left definitely one in a million im definitely coming back and referring my friends

I did not stay. The room was absolutely filthy, and I canceled my stay.

While the room was clean and comfortable, any amenities were severely lacking. There were no hand towels nor facial tissues. Even though the room had a kitchenette, there were no plates nor pots or pans. They said they don’t provide them any more, even for a charge. The front desk was closed at 9 am when I wanted to check out. The cleaning staff told me the office doesn’t open until 10. I left my room keys with the cleaning staff

The staff was amazing

Fast and good service at the moment of registration

Check-in was easy and great. Front desk lady was sweet and kind. But the reason my rating is low is because they will knock on your door at 10:25 AM to make sure you’re leaving. So rude and unprofessional!!

It was ok. Kinda loud

The bed made me itchy

Great stay, woman at front desk is very helpful

I'm completely disappointed with this hotel. First of all the hotel was nothing like I expected. When we arrived there was homeless people in the entrance of the hotel. When we entered, I was charged for the hotel and given my key. When we arrived to the room, the room had a terrible smell, the carpet was damaged and full of stains and the room was nothing compared to what i saw in the internet. Because I was in a rush, I left for the day and when I returned to the hotel at 10pm, I regretted my decision to not walk out earlier that day. I slept with my clothes on because I was afraid the bed was infested with bed bugs, and as soon as the morning came, I left to locate another hotel to stay at for the remaining of my trip. When I checked out, I was charged for two day because I checked out pass checkout time, i was okay with that. But to be told by concierge that I will not receive a refund for my remaining time and I had to contact Expedia upset me. After speaking to a rep and learning that the hotel is not refunding me at all was a huge disappointment to me. I will never stay or recommend this awful hotel to anyone EVER!

It was gross. Floors filthy .

There were some broken things in the room like the iron and the room seemed a tad outdated. But it was decent for the price. Staff is very friendly.

The management should ensure more dishes are available for the kitchen units. The room I stayed in could have been cleaner.