Extended Stay America Select Suites Dallas Las Colinas

Rooms where not clean no tv remote in room had false advertisement on tv saying dishes at no charge but yet front desk wanted to charge for them.

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Used gloves on the floor Staff came out in a bonnet and slippers then proceeded to climb over the counter to get behind the desk to check us in. Said they needed multiple IDs for check in since there so many of us ( my husband and I with our three kids) Told us it’s to keep track of who all is coming in and out which just seemed really strange The sinks would not flush the shower pipe was broke so it sprayed in and out of the shower Horrible beds

Room smelled like urine very strong doors won’t lock just terrible place to stay for out of town guest

Perfect place to stay!

Perfect

This property is rundown. Our room had shredded chairs with holes and tears. I am a member of Sonesta and even the older properties are maintained and provide the comforts of a stay away from home. No coffee in the lobby and no coffee pots in the rooms creates a very non welcoming atmosphere and who wants to hall a coffee pot around with them when traveling. I will never pay $68.00 for one night ever again. They are wsy over priced and do not provide essentials you need ehen traveling.

Shower drain backing up bad

How do I start this - worst stay ever. We had a late flight and arrived late at 10 pm we called ahead but the second shift person said the night shift person would arrive and left without checking us in . After 40 mins of wait the n if hot shift perm came in and she checked us in but the room door was not opening . She vanished stating she went on break and we waited another 1 hour for sorting the room door to open . While waiting the hallways were stinking with smell of weed and as a woman with 5 year old I felt too unsafe to wait in lobby .Entered the room at 1 am and the room was stinky and moldy with roaches . No water bottle and no vending machine had water and I had to sleep without changing my dress too . The first thing I did in the morning was to move to a better hotel . Expedia helped a lot by giving a refund but hotel property and management was terrible . Pl avoid this hotel it’s not worth a penny too

Very dirty hall ways rooms outside lobby I reserved x 3 nights the very next morning I left I got no sleep bugs in my bed very sad

The room didn’t have a trash can, plastic cups, nothing in the kitchen, linking sink, 2 of the lights didn’t work, and bed was horribly uncomfortable, no soap in bathroom and it took the front desk staff and hour to get me check in to a room after hours. The excuse was she was on her 30 minute lunch break (where did the other 30 go)! Will not be returning and hope this helps another person make a better decision on staying at this property!

Las Colinas and Irving a good area

Stinking lift

The main issues were with the condition of the place. Smelled of mildew and armpits, there were broken cabinets in my room, and worst I saw a couple of roaches! The only reason I stayed was because I knew I would have a hard time finding another place with the conference in town. It was the most uncomfortable stay I have ever had anywhere in my life. I will NEVER stay they again.

We tried for 20 mins to try to get someone attention to check in and then when we did our key didn’t work and then when we got to the room a huge coachroach was dead in the bathroom it was so disgusting we left and didn’t stay.

This property is one of 3 with the same name in the same vicinity. After a 14 hour drive, I tried to check in the wrong one and was lambasted my the front desk. I found the correct motel. What a disappointment. It was more akin to a jail than motel. The walls were filthy. The carpets looked gross. My room smelled like urine. The property was unkept. It’s clearly a transitional housing facility, and it’s shameful that the property is not better cared for.

Property was not at its best.

I didn’t like that the 2 front doors kept getting stuck open. Several people were passed out in the front lobby when we left in the morning !!😳

Next to transportation everyone at desk was helpful

This hotel is infested with roaches