Extended Stay America Suites Washington DC Germantown Town C

The facility is old, and seems that it needs improvement...

It was ok. It was a place to shower and sleep. Room was worn and aged.

Too much dirt everywhere, floor is not clean. Overall i give them 1 star

This is a great value. It works for the commuter because the right on 100 can take you all the way to the shady Grove Metro stop.

I’m not sure who’s leaving all the 4- and 5-star reviews, but they feel pretty misleading. Here’s my honest take: overall, it’s a 2-star experience, but I gave it 3 stars because the front desk staff was genuinely friendly and helpful. The property has more of a motel vibe, with outdoor entrances and a generally run-down feel. The bed was decent, but the pillows were uncomfortable—fortunately, I brought my own. Amenities are very limited. There’s a sign saying you can request dishes, but I didn’t bother. However, I really needed a basic cup to take medicine and drink water and couldn’t find one anywhere. No hairdryer either, and when I asked the front desk, they didn’t have one available. That said, it’s fine for the price and the location is convenient—just a few minutes from Top Golf, Starbucks, and grocery stores. Bottom line: Bring your own cup and don’t expect much. It’s passable for a budget stay, but definitely nothing fancy.

Staff very helpful

Room was not that clean Customer service not prompt or great

Staff was very nice and helpful, but the rooms need renovation. People gather outside the rooms to chat and smoke very often and it is kind of noisy.

Good customer service reps.

They didn’t have enough pans, but that was before finding that the stove didn’t work. There was a towel that has been used by the previous guest. I’m assuming. There were also crocs and dirty socks under the bed.

Outdated building, furniture, etc. Missing a remote for TV, conditioner, bodywash, drain stopper in the sink, hair dryer, etc.

nothing additional

Kitchen had no supplies

Bed was not made it looked slept in there was someone’s eyelashes stuck to the chair as if the room was not cleaned before making it available to book again water didn’t get hot and it was very noisy. Staff said they couldn’t do anything about the problems I brought up

The room conditions was really bad

I would love they have a better breakfast options even though if you have to pay! I was on a snow day and I would love not to go to other place to eat. I also was co fused about the room numbers and systems! You need an air traffic controller certification to find a room

The alarm sounded at the middle of the night and when we called the front desk by phone nobody was available, then when my wife went the office the receptionist didn’t know what to do. The issue was fixed until the fire department came. There is mold in the bathroom ceiling in room 165 and sheets in one bed were not clean. Sidewalks didn’t have salt during the snow storm and were slippery (ice).

Close to many favorite restaurants

Close by to many favorite restaurants

Nice hotel