Fairfield Inn & Suites by Marriott New York ManhattanChelsea

Breakfast was great every day! The flower shops right next to the Hotel made my walks so pleasant. Super easy to get to the train station and bus stops. Staff was awesome! They kept my luggage in the Hotel while I waited for the time to go back to the airport, which gave me the possibility to walk around downtown one last time before going back home. Definitely will stay here again. 100% recommend.

The property is located right in the middle of the floral district so each day when walking to and from subway, we were surrounded by flowers, herbs, fresh live plants-it was stunning! The front desk staff have the true customer-centric culture, each one of them over our 5 nite stay were friendly, helpful, and efficient. An area manager who happened to be onsite personally helped clear up a final nite reservation I made thru Expedia that I messed up. This area manager could have said “too bad” but she fixed it without making me feel bad abt my mess up. While the free breakfast was as expected, the presentation was pleasant and everything was fresh. I would recommend cranking up the AC during service though, it gets awfully hot in dining area when full of people. Housekeeping was good. Rooms were fresh and updated. One of our best hotel stays in many years. And price was very reasonable for NYC. A+ for perfect location in floral district and front desk customer-centric culture.

One of the best hotel experiences we’ve had in quite a while. The entire Front Desk team super friendly and visiting area manager personal helped us with an Expedia reservation problem of our own making. She was extremely customer-centric and didn’t have to be. Rooms clean and updated and Housekeeping did an excellent job every day. The location was perfect for us and this property is right in the middle of floral district so every day we got to enjoy all of the flowers, herbs, plants the first thing and last thing of the day. The fruit-infused waters at front desk were a pleasant experience since it was so hot during our 5 day visit. While the free breakfast was predictable, it was well done and dining area was kept clean. The only suggestion is to crank up the AC during service times as it can get pretty warm in there when it’s full. This is a top notch, well run property with excellent customer service culture. We have stayed at other more expensive properties when we have visited NYC (Kimpton, Indigo, etc) but none of them matches the culture and experience we had at this property.