Hampton Inn Oakland Downtown-City Center

Room was fine, location was great pillows were awful. No substance to them at all. I had to put things underneath them so I had any support at all.

No complaints

Everyone was very nice and helpful. Parking is expensive, and I wish they had more options. Despite the high cost, they were quick and courteous in bringing my car.

The location is very walkable in downtown Oakland. There is a Bart station 2 blocks away so I did not need a rental car. Merritt Lake and the Oakland waterfront are both a quick walk as well. Rooms are modern and comfortable with plenty of USB outlets. It was very quiet for my two nights (Saturday/Sunday). Breakfast includes the standard Hampton/Hilton options. Staff is very friendly.

Great!

Easy to get to BART. Friendly staff, giod breakfast

We had an issue with our room and some insensitive interactions with hotel staff. Irritating odors and fumes came out of the heating vents. The hotel had to move our room and we did end up having a conversation with a "manager" on the phone. Further, on initial check-in the desk person gave us a room that had not been cleaned or turned. Big hassle to request a refund/credit of some sort and we DEFINITELY deserve one. For your follow-up (if y'all even care): 2rooms, Jun6-10, GC Jeter). I paid with my AmericanExpress card I may go to them and holla about what happened to us. I had my four nieces visiting from out of town. Hampton Inn had several "red zone turnovers" on this one. If you need further corroboration of what I say I can provide it. Expedia, don't let them drag y'all down!

Don’t arrive early and expect an early check in. Waited for a room 9hrs paid for a city view room, but the only thing that resembled a city view was city view written on the shades of the room.

Nice facility, tough location. Poor and expensive parking.

found stains in the sheets and the soaps were empty. there was 3 big trash cans in the parking area taking up a spot. was a hassle to check in and charged way to much for a deposit

I had a great time staying at the Inn. The staff was nice, the rooms are clean. I found plenty of food options within walking distance. My only, ONLY complaint is that the "city view" room I booked is just a room. Not a problem but if I had been salivating over a potential skyline I would've been hella disappointed. There is a window but there's no "city view". Besides that everything was absolutely lovely.

One of the worst experiences at a hotel I have ever had. My room had electric shades that were broken and would not close. I didn't realize this until late at night after a 16 hour day of travel. It was uncomfortable because anyone on the street could see into the room and there was no way to block out the lights shining into my face all night. The next morning, I was offered a new room, but I had to leave before 7 am for an event and we weren't able to pack up everything and switch rooms by the time we got the new key. I was told I could do it when I got back. In the afternoon, I was contacted and told very rudely that they would be packing up the remaining items and relocatting our belongings. Well that didn't go over well because no one wants random staff to do that. After being yelled at, we finally came to an ammicable agreement. They promised to replace the shades and we stayed in our original room. I requested to speak to property management multiple times, but never got a call back. The lady who works the overnight shift was simply the rudest person I have ever met in the hospitality industry!! At checkout, she was in the corner sleeping. She informed me the manager didn't care and didn't deal with customer complaints and neither did she. Later,I was contacted by someone else and given credit for 1 night for my troubles. I found the hotel ok, breakfast was decent, it was clean, and many staff members were very nice. But the overall experience was awful. Never again!

This hotel has bed bugs. We’ve been in and around hotels for a while so understand that this can happen, however the issue we have is that the hotel is not taking the issue seriously at all. The first night we found one in the room around midnight, and went down to the front desk to report it. They switched our room and offered us points, we then ran into some folks on their way up being checked into that floor. The next morning, in the new room we found three more bed bugs. Reported it to the front desk - they told us that they would have a manager call the next day. No manager called. I then called Hilton corporate - they said thanks for letting us know and that they’d filed a complaint. No request for any other information. Posting here since this is a public health issue and hotel management needs to take this seriously. If you’ve stayed here recently you must wash all of your sheets, clothes, and soft surfaces ASAP upon return

We came to UC Berkeley as a family for my daughter's graduation ceremony. I made a reservation the day before so that we could check in at the hotel in the morning. However, since I did not check in the night before, we were told that the reservation was canceled and that there was no room at the hotel. We were in for a big shock. Although the problem was later resolved, we unfortunately started a beautiful day very nervously. The second unexpected surprise was the parking issue. A $50 parking fee was charged for one night. Although they said they would bring the car from the garage whenever needed, they gave us a strange argument that we had to get the car out of the garage before 9 the next morning because the garage was full. I do not plan on staying at a Hampton Inn again and have recommended the same to my friends.

Limited parking

Na

Much easy checking

Nice

Convenient location to Oakland Chinatown and the BART. The rooms were very clean as a positive, but felt a little soul-less, the little attentions to detail are missed and this makes the property an okay stay but not one I'd rush to repeat. Not my first Hampton Inn, and overall I'm lukewarm on this one

Nice