Hilton Garden Inn Buffalo Airport

Clean, comfortable, soundproof rooms, and great food. Staff was so friendly and welcoming. Definitely will stay again

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We had a wonderful time, hotel was beautiful. Our kids didn’t want to leave.

My family and i enjoy the stay. Staff was amazing. Will stay again when in town.

Place was remodeled, pool was great.

I didn't like that are free breakfast was not honored as advertise when we booked.

The hotel had warned us that they were having renovations so we knew in advance that some areas would be affected. It was well managed. Decent fitness centre (although some equipment needs repair). As there are no changing rooms at the pool, a dressing gown in the room would have been nice. Very good dinner. Very helpful staff.

They are in the midst of a much needed renovation. It will be much nicer than before once finished.

clean, nice room - nothing too fancy but very comfortable

Overall a very positive experience. Great service, friendly staff and very clean.

Staff is nice, the room is renovated.

This is our place to stay when traveling from BUF airport

The front desk was very friendly and helpful. The room was clean and updated. Even though there was construction the hotel was clean. The only complaint is when I wanted to go in the hot tub it was full of kids.

Okay

The staff at check in are very nice, but we were never notified that this building was under major renovation. The restaurant was now a converted meeting room and it took forever to get food. My kids loved the pool, but overall we were disappointed.

They are in the middle of renovation. If we had known we would have asked for another hotel for our trip.

I booked the hotel because on the picture it shows they had nice swimming pool. After I checked in my kids wanted to go to the swimming pool and I was told it was out of service. I have request to speak with the manager and I was informed, someone will get back to me on Saturday. Today is Tuesday and I have yet to hear from a manager. When I was checking out on Sunday, there were two ladies on the front desk. I was requesting to again to speak to a manager. Person that was checking me out directed me to the elderly person and said she was the manager. I explained to her that my purpose of booking the hotel for Saturday night was to have the kids go to the swimming pool, since my stay at the hotel experience was horrible and my kids were upset, as a manager what can she do. I paid close to $400 for two rooms for my family. Her response was “NOTHING” She said someone broke something in the swimming pool area so that is nothing can be done. If I pay and stay one more night, I might be able to use the pool. I am a Hilton Honors member. I was disgusted by the customer service on the front desk. I feel like I should never go there again. I am requesting the management to reach out to me and reimburse my cost of staff or provide me credit for my next visit to Hilton Garden for next time.

Construction

Great team !

Construction is going on and the pool is closed !