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Holiday Inn Downtown Memphis by IHG
Hotels
7,0
/10
Pleasant
949 reviews
What Guests Say About Their Stay
Christopher
10,0
/ 10
It was easy checking in. The heat didnt work in our room. I was charged twice on my card
Manuel
10,0
/ 10
There were some issues outside of the staff's control and they were superb, friendly and helpful.
LINDA
10,0
/ 10
For a downtown property, it was awesome. Loved walking the blocks and seeing all the music history. Great food and great atmosphere. Will stay again.
In the Area
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160 Union Ave, Shelby County, Tennessee, United States, 38103
Main Facilities
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Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
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Available Room Types in Holiday Inn Downtown Memphis by IHG
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What's around Holiday Inn Downtown Memphis by IHG
160 Union Ave, Shelby County, Tennessee, United States, 38103
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Discover More About Holiday Inn Downtown Memphis by IHG
Location
Holiday Inn Downtown Memphis by IHG is a hotel in a good neighborhood, which is located at Shelby County.
About Holiday Inn Downtown Memphis by IHG
Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Holiday Inn Downtown Memphis by IHG.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Holiday Inn Downtown Memphis by IHG exclusively for you.
With all facilities offered, Holiday Inn Downtown Memphis by IHG is the right place to stay.
All facilities in Holiday Inn Downtown Memphis by IHG
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Luggage storage
- Porter
- Multilingual staff
- 24-hour Receptionist
Business Facilities
- Meeting facilities
- Meeting rooms
- Conference room
- Business center
- Conference rooms
Public Facilities
- Others
- Restaurant
- Safety deposit box
- Elevator
Transportation
- Bus/truck parking
- Area shuttle
- Valet parking (surcharge)
General
- Banquet
- Ballroom
- Smoking area
Food and Drinks
- Bar
- Breakfast
Nearby Facilities
- Grocery
- ATM/Banking
Connectivity
- Free WiFi
In-room Facilities
- TV
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Holiday Inn Downtown Memphis by IHG
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Valet parking fee: USD 27 per day (in/out privileges)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
16:00 - 02:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator |
Check-In / Check-Out Time | From 16:00 - 02:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Holiday Inn Downtown Memphis by IHG | 192 |
Number of floors in Holiday Inn Downtown Memphis by IHG | 15 |
Another facilities in Holiday Inn Downtown Memphis by IHG | Laundry service, Newspaper in lobby, Tours, Luggage storage, Porter |
Frequently asked question in Holiday Inn Downtown Memphis by IHG
What are available facilities at Holiday Inn Downtown Memphis by IHG?
There are top facilites at Holiday Inn Downtown Memphis by IHG such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Holiday Inn Downtown Memphis by IHG?
The standard check-in time at Holiday Inn Downtown Memphis by IHG is starting from 16:00 - 02:00 while the latest check-out time is at Before 12:00
Does Holiday Inn Downtown Memphis by IHG provide breakfast?
Yes, Holiday Inn Downtown Memphis by IHG provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Holiday Inn Downtown Memphis by IHG?
Holiday Inn Downtown Memphis by IHG is a 3.0-star hotel.
How many floors does Holiday Inn Downtown Memphis by IHG have?
Holiday Inn Downtown Memphis by IHG has 15 floors.
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More Reviews from Other Guests in Holiday Inn Downtown Memphis by IHG
Overall Ratings & Reviews Holiday Inn Downtown Memphis by IHG
Other sources (949)
7,0
Pleasant
From 949 reviews
Cleanliness
7,6
Room Comfort
7,6
Location
8,0
Service and Facilites
7,8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Holiday Inn Downtown Memphis by IHG
Number of reviews per page
20
40
Top reviews
Kyle
Leisure with Partner
8,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Over all good but the door on our room had problems closing and issues with the A/C
Diane
Leisure with Partner
4,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
No valet parking. Keys had to be uploaded every day. No restaurant in hotel
Verified traveler
Friends and Family
2,0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The hotel parking garage was destroyed and couldn't park but luckily there weren't many people there, so we parked by the door, and they comped the parking charge. The TVs in the hotel weren't working, the AC wasn't working so they put fans in each room which didn't help much at all and we didn't get a refund or discount. Brown toilet water the entire time and black bugs came out of the tub faucet each time.
Read More
DAVID
2,0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Turned up at the hotel to find it had been closed for 3 months. Hotel.com did not inform us. Had to find somewhere else to atay.
Nimfa
Leisure Family
2,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
bad experience with managers and staff
Michelle
Friends and Family
2,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
The hotel was closed upon arrival. I was not notified through hotels.com
Lee
Business with Partner
2,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The hotel cancelled our reservation because the HVAC wasn't working. Expedia still has not refunded me and I can't reach a human over the phone to cancel. Inexcusable on all accounts.
Verified traveler
2,0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Showed up to check in and the hotel was closed and I was never contacted.
Took a full day and multiple texts and phone calls to get a refund. Communication could have avoided all of this!!
David
Leisure with Friends
2,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
I arrived to check in, to find out that the hotel had been closed down because their AC wasn’t working and they were sending guests to other hotels. I was not notified of this, although they claim they did … So i was turned away with no recourse to find another hotel for three nights, after flying in to town and expecting to have a hotel to actually stay at.
Read More
Jayne
Leisure
2,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Hotel called me the day before checkin to cancel our two day reservation. I understand the circumstance's were beyond their control. I was able to find a different hotel for a higher price due to it being last minute a little further from Beale St that I had to pay for at checkin. Problem is now it has been five days since they canceled my reservation and they still have not refunded my money.
Read More
steven
2,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Was closed on arrival, never notified me, everything nearby sold out.
CAROL L
Business and Leisure
2,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
No AC, no breakfast, though I have paid for it, didn’t tell me a head of time that they didn’t not have ac and breakfast, they just told me the horrer story upon arrival, they offered fans and if you don’t like that, the third party will refund your money, I had no choice but to stay, because the alternative is double what I have paid months ago, this is immoral and deceptive practices!
Read More
Carroll
Business
6,0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
AC was inoperrative , some of eminities were not available , fitness room needs attention
Brittney
8,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
The only issue I had was the AC wasnt working during our stay so it was hot. However, the staff did let us know of the issue on arrival and let people choose whether they wanted to stay. We were only there for one night so we toughed it out. Our stay was pleasant otherwise, and if we are ever in town for a Grizz game I would book here again.
Read More
Wesley T
2,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Hotel in complete disrepair. No AC, 1 of 3 elevators operational and the lights didn't work in that one. Skeleton staff doing the best they could, but place should be closed by corporation until they can bring it up to standard. The list of what is wrong this place is endless.
Kaitlyn
Leisure with Partner
6,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Unfortunately the AC was broken during my stay, they did offer a fan tho.. the pictures aren’t really accurate but overall it was a good stay. Would stay again
Verified traveler
Friends and Family
4,0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Never checked in. The air conditioning was out of service (for months) and we were not notified in advance, by either hotels.com or the hotel. We ended up canceling the reservation and paying more to stay at another hotel, which was very inconsiderate and inconvenient. The front desk worker was kind and courteous.
Ben
2,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The air conditioning was out and they didn’t notify me or give me an opportunity to refund my stay
Glenn
Leisure with Partner
6,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Close to the game
Caroline G
2,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
I ended up not staying here due to the fact there was no air conditioning at the facility at all. I was not informed ahead of time and I’m still waiting on a refund and it’s been 5 days.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Holiday Inn Downtown Memphis by IHG
Other sources (949)
7,0
Pleasant
From 949 reviews
Cleanliness
7,6
Room Comfort
7,6
Location
8,0
Service and Facilites
7,8
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Holiday Inn Downtown Memphis by IHG
Number of reviews per page
20
40
Top reviews
Kyle
Leisure with Partner
8,0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Over all good but the door on our room had problems closing and issues with the A/C
Diane
Leisure with Partner
4,0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
No valet parking. Keys had to be uploaded every day. No restaurant in hotel
Verified traveler
Friends and Family
2,0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
The hotel parking garage was destroyed and couldn't park but luckily there weren't many people there, so we parked by the door, and they comped the parking charge. The TVs in the hotel weren't working, the AC wasn't working so they put fans in each room which didn't help much at all and we didn't get a refund or discount. Brown toilet water the entire time and black bugs came out of the tub faucet each time.
Read More
DAVID
2,0
/10
Reviewed 22 week(s) ago
Hotels.com verified review
Turned up at the hotel to find it had been closed for 3 months. Hotel.com did not inform us. Had to find somewhere else to atay.
Nimfa
Leisure Family
2,0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
bad experience with managers and staff
Michelle
Friends and Family
2,0
/10
Reviewed 23 week(s) ago
Hotels.com verified review
The hotel was closed upon arrival. I was not notified through hotels.com
Lee
Business with Partner
2,0
/10
Reviewed 24 week(s) ago
Expedia Group verified review
The hotel cancelled our reservation because the HVAC wasn't working. Expedia still has not refunded me and I can't reach a human over the phone to cancel. Inexcusable on all accounts.
Verified traveler
2,0
/10
Reviewed 25 week(s) ago
Hotels.com verified review
Showed up to check in and the hotel was closed and I was never contacted.
Took a full day and multiple texts and phone calls to get a refund. Communication could have avoided all of this!!
David
Leisure with Friends
2,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
I arrived to check in, to find out that the hotel had been closed down because their AC wasn’t working and they were sending guests to other hotels. I was not notified of this, although they claim they did … So i was turned away with no recourse to find another hotel for three nights, after flying in to town and expecting to have a hotel to actually stay at.
Read More
Jayne
Leisure
2,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Hotel called me the day before checkin to cancel our two day reservation. I understand the circumstance's were beyond their control. I was able to find a different hotel for a higher price due to it being last minute a little further from Beale St that I had to pay for at checkin. Problem is now it has been five days since they canceled my reservation and they still have not refunded my money.
Read More
steven
2,0
/10
Reviewed 27 week(s) ago
Expedia Group verified review
Was closed on arrival, never notified me, everything nearby sold out.
CAROL L
Business and Leisure
2,0
/10
Reviewed 28 week(s) ago
Expedia Group verified review
No AC, no breakfast, though I have paid for it, didn’t tell me a head of time that they didn’t not have ac and breakfast, they just told me the horrer story upon arrival, they offered fans and if you don’t like that, the third party will refund your money, I had no choice but to stay, because the alternative is double what I have paid months ago, this is immoral and deceptive practices!
Read More
Carroll
Business
6,0
/10
Reviewed 28 week(s) ago
Hotels.com verified review
AC was inoperrative , some of eminities were not available , fitness room needs attention
Brittney
8,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
The only issue I had was the AC wasnt working during our stay so it was hot. However, the staff did let us know of the issue on arrival and let people choose whether they wanted to stay. We were only there for one night so we toughed it out. Our stay was pleasant otherwise, and if we are ever in town for a Grizz game I would book here again.
Read More
Wesley T
2,0
/10
Reviewed 29 week(s) ago
Hotels.com verified review
Hotel in complete disrepair. No AC, 1 of 3 elevators operational and the lights didn't work in that one. Skeleton staff doing the best they could, but place should be closed by corporation until they can bring it up to standard. The list of what is wrong this place is endless.
Kaitlyn
Leisure with Partner
6,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
Unfortunately the AC was broken during my stay, they did offer a fan tho.. the pictures aren’t really accurate but overall it was a good stay. Would stay again
Verified traveler
Friends and Family
4,0
/10
Reviewed 30 week(s) ago
Hotels.com verified review
Never checked in. The air conditioning was out of service (for months) and we were not notified in advance, by either hotels.com or the hotel. We ended up canceling the reservation and paying more to stay at another hotel, which was very inconsiderate and inconvenient. The front desk worker was kind and courteous.
Ben
2,0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The air conditioning was out and they didn’t notify me or give me an opportunity to refund my stay
Glenn
Leisure with Partner
6,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Close to the game
Caroline G
2,0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
I ended up not staying here due to the fact there was no air conditioning at the facility at all. I was not informed ahead of time and I’m still waiting on a refund and it’s been 5 days.
Number of reviews per page
20
40