Holiday Inn Express & Suites ALPHARETTA - WINDWARD PARKWAY by IHG, an IHG Hotel

There were several issues. The main one being the toilet seat was literally broken in half, it was unusable. We brought this to the attention of the front desk staff (complete with pictures) less than 5 minutes after checking in. We were told it would be fixed but it wasn't....We get that things break but when you bring it to someone's attention and you're told it would be fixed you expect it to be fixed. We even asked for another room because we had literally set our bags down and went to use the washroom when we noticed the issue. The Pool was absolutely filthy and unusable and we had cockroaches in our room. To top it off there was what we are pretty sure was a homeless person skulking around the property wondering the hallways. Hey, the staff was friendly enough but we would never stay at this property again. The place definitely has potential but the condition it was in when we stayed there was totally unacceptable.

Dirty room, wet carpet in front of air conditioner. Phone did not work.

Pool was dirty and not usable. No lounge chairs. I had specifically planned to lend the afternoon by the pool. Ran out of food at breakfast an hour before buffet was to close. All the tables in that area were nasty and obviously had not been wiped all morning.

David and staff were very customer accommodating at check in and during our 2 night stay. Will be great when new mattresses are placed in double rooms during upgrades.

Breakfast was amazing. Always hot and avaliable. Front desk manager David was a great relief especially after a long day of travel.

Nice hotel to stay in

We enjoyed our stay. Everything was clean and comfortable

I had my rental vandalize I had to cut my trip short instead of leaving on the 13th I left on the 12th there was no cameras on the building viewing the parking lot. Two other vehicles were broken into.

Staff was very friendly. Breakfast was good. Coffee and water available 24/7. Laundry room.

This property was great for the time I spent here

Great place goid peoples

Keke was really nice. She was able to pull up the booking info, and made sure we were all set. Her customer service skills were awesome. Thank you Keke!

Take out old alarm clock. We don’t need it with cell phones. It woke us up 4 times in early morning.

The stag had great customer service but the room needed repairs. It was still really nice but the tv didn’t work, the telephone didn’t work, the tub had old damage on it and the stucco on the cieling was falling down.

It was convenient to my meeting location. Nice breakfast bar. Great bed! One downside, is that the heavy security drapes in my room would not fully close because they're on a short track. Bright security light shining thru my 6th floor room, so I had to improvise and close the security drapes with the clips on the clothes hangers.

Quick check-in, staff and front desk so kind and helpful. The room was clean, bed comfortable and I enjoyed the breakfast. The hotel is located in a safe environment and plenty of good restaurants around. I will be staying here again when I am in town. Thanks Holiday Inn team !!!!

i love it

I waited two hours in the parking lot / lobby to get into my room because “my third party reservation” was hung up and not accessible”. This means anyone not using hotels.com walked in and got their room. Totally ticked off at hotel- but since I called hotels .com and waited on phone for 15 min, not happy there either.

After an 8 hour drive, I walk into my assigned room only to find it was a mess, beds were not made, blankets thrown on the couch, fridge and microwave left open and the sink faucet was not attached to counter (I have video) Went back to front counter where initially the employee was giving me attitude about being upset about the room not being ready but later apologized. Was given a 2nd room and everything seemed fine until I pulled out the sofa couch, there was a pile of cereal under the couch, then I noticed someone had used the microwave and their food had exploded and it was not cleaned up. Also when trying to use the hotel hair dryer it kept popping the GFI so when I was getting ready for an event I was unable to dry my hair. Needless to say I was unbelievably upset at this point. I Complained again to the front desk and the owner of the building and I was given a email address to the GM, which I did email; let’s see if I hear anything back….just felt like the hotel was filthy and everyone was passing the buck

Had a great time Me and my family feel in love with the woman cooking the food. She was so sweet.