Holiday Inn Express & Suites DOTHAN NORTH by IHG, an IHG Hotel

Checki-n was easy since I had reservations. Bathroom in room needed a good scrubbing. Had piece of blind on window torn and left laying on air conditioner upon entering room, not enough towels for 3 days stay in room for two people. Requested a cleaning person come and clean the room. Person came and only made the bed but took all towels and did not leave clean ones, Person did not clean anything else. Left the trash can over flowing and coffee grounds on floor beside the trash can.The next day we had a do not disturb sign out (something like that on the door), we came back to the room at the end of day and found someone had been in our room... left more towels. We had already gotten extra towels night before from the front desk. Two days there was no coffee cups at breakfast, one day no coffee, at breakfast, two days burnt bacon for breakfast. (Breakfast problems were on Friday and Saturday). Two out of the 3 nights we stayed our room key would not work. We had to go back to the front desk to get a new key. Our key wood not work on the days that we could tell someone else had been in our room. I think they control the air conditioner

Bed was very comfy and over all room was ok. Check in clerk very friendly, check out not so much. Biggest downer was coffee maker in room and breakfast place but not a coffee cup in sight. Not a very good way to run an inn. We will not return.

Fast and friendly check in while giving great dinner ideas in the area.

When we arrived we had a few problems. The staff readily helped with. The tv didn't work in the first room, and the room wasn’t as clean as I expected. We switched rooms, and this room was cleaned better. But the drain in the bathroom sink was very slow. Nothing was too big of a deal just a little inconvenient.

We got there and check in was good. It all changed after that. The room smelled, the window was covered in mold and mildew, the blind was all tattered, the bathroom floor was dirty, the shower curtain was so short it almost didn’t even touch the top of the tub and the sink had a hard time emptying. I pointed out all the issues to the front desk and had to run out to a military commissioning for my son. I asked them not to go up to the room without contacting my significant other by phone before going to the room. Before I could even call her, they were already up to the room and took a lot of time moving the shower curtain rod to accommodate the short curtain. After all of that with three guys in the room with her, they put on a longer shower curtain anyhow. and just to top it off the pool was completely green. One of the worst hotel stays. And it was a terrible area around the hotel. It was an industrial area.

Overall

Beds were super comfy!

On arrival, I looked for a luggage cart. Staff said they didn’t know where they were and told me to wait. After 20 minutes, I went looking floor by floor for a cart. Finally found one. No help from staff. Entered room, the temperature was set at 60 degrees. Freezing in the room. Next morning I went to shower. Only had Luke warm water and the faucet leaked. Went down for breakfast at 0745 and found most of the food was gone. Apparently a large group of workers pretty much cleaned everything out. No eggs, no cinnamon rolls, no yogurt, no muffins, and a bunch of rotten bananas. There were a good number of guests who came down for breakfast and encountered the same thing. Most people were pretty angry. Spoke with both staff and manager regarding this and they said they had no control over how much food each guest takes. I’ve seen people in the past walk out with a half dozen muffins and more. I mentioned perhaps limiting portions so that all could eat and was told that they couldn’t do that to their customers. I did remind them that I also was a customer and that I expect the same accommodations. I have stayed at HI Express for years and have never encountered such poor service. I don’t know if I will ever stay at HI Express again. No apologies, no empathy, nothing but BS from the staff!

Staff was friendly and willing to give information upon request. Bed was comfortable. But, there was mold in the bathroom door and walls, sink was clogged, to have breakfast you must go very early...at 8:30 am there was no coffee and some things were no longer available. The most important thing...there is NO water to drink! The small lobby store had NO water to sell and there were no vending machines in the property. We had to go to a Walmart to buy some water to prevent dehydration!!!

The room and front desk were great. There was no breakfast in the morning. The young man working in the kitchen should be praised for trying to be attentive to our needs. He got left holding the bag and facing the public. The answer we received was that the delivery truck had not come yet, so they were out of food, except bacon. Very poor planning on management's part. Worst i have ever encountered.

The hotel was decent. Staff was very friendly and nice and breakfast was good. My only issue was the cleanliness. Our room had not been vacuumed at all. It still has food crumbs and things in the floor from the last guest. Bathroom wasn’t very clean either. There was a noticeable dog smell through the hotel also. Other than the cleaning issues the rest was fine.

Good

Shower was leaking & had been for awhile

There was a lot of road work going on making it harder to get around.

Bathroom could have been cleaner and toilet was to low

The first room they gave us, had not been cleaned. We went back to the desk. The manager was very accommodating and gave us another room. Took a shower and the glass slider would not open. Yikes I had to scream for my husband to help open the door. The toilet seat was not secure and moved every time you sat on it. Well, the next morning went to breakfast and the attendant had not shown up for work. The ladies were very apologetic and tried to get things ready. We understand help is hard to find. Not a great stay

The property was kept nice and it was quiet.

The staff was so pleasant

Poor water pressure & worn-out Shower head. Breakfast is pretty slim Pickins

No heat. No bulb in the bathroom mirror, so limited light.