Holiday Inn Express & Suites HOUSTON - MEMORIAL PARK AREA by IHG, an IHG Hotel

Not a lot of food varieties.

Fantastic stay! The breakfast was first rate, more than I was expecting. The amenities were luxurious, the lighting, ample, or subtle, whichever you wanted. Everything was very clean, pillows were fluffy and beds very comfy. I saw some people complain about the heat in the rooms and the noise from the highway, but we did not experience either. In fact, the air-conditioning works so well we had to turn it down once we got in the room! Full lighting in the bathrooms, and a sink big enough for two people’s bathroom kits. Would highly recommend and will probably stay here again!

This entire experience was TERRIBLE. My check- in was okay, but everything after that went downhill. There is only ONE elevator for that entire building which patrons have to share with ALL THE STAFF. The FIRST time I left my room to go eat I was unable to return to my room because the key would NOT work. With only ONE elevator, I had to return to the desk FOUR TIMES and I'm a disabled veteran. Which was the MAIN problem, I requested a disabled room in advance but none were available. So riding an elevator, waiting in the hall and going back and forth to the desk was extremely tiresome. The last time was at 10:00 PM when I returned from a Military function wearing heels. On my forth trip downstairs, I asked the staff at the desk to come to the room and at THAT time, the card worked. Upon time for checkout, I was afraid to lock my door for fear of being locked out so I had to make two trips with my bags and LEAVE my door ajar. Two times I was in the elevator with staff that attempted to keep me off the elevator by slanting their carts toward the entrance of the elevator, one was named Danielle, the other acted as if she couldn't understand English when I observed her speaking to the desk staff just fine. And another got on the elevator, with coffee in her hands, only to get off on the 2nd floor. And lastly, there are MORE parking spaces for Diamond members than handicapped customers. I will NEVER stay in this hotel again when im in town for veteran events.

Only thing I would note for anyone staying, it's right next to IH 10 so might be noisy. The area didn't feel safe for me and my daughter but that's probably b/c we arrived late in the evening.

Comfortable room but noisy as it faced off on a very busy highway.

Great value, thoughtful hotel that accommodates a lot for what it is.

Comfortable good location good breakfast options and free

Nice

Room was already cold when we got there and great breakfast!

Very convenient to areas in town.

The rooms were spacious, and the beds were very comfortable. The breakfast was one of the best free breakfasts I have enjoyed at a hotel.

Great front desk nice and friendly

Breakfast, parking, easy access.

Overall very good hotel; clean, comfortable, nice staff. Only recommendation is they need to improve their fitness center. It has old equipment, with one of the pieces broken. No weights at all.

Not too bad. Free breakfast was good and pool was ok. I would even say it’s a tad expensive for what you get but all and all it was ok.

The front desk person was excellent, the room is okay, the bathroom faucet was drippings and couldn’t close completely. The ac didn’t cool the room completely, it was sweating midnight even though we set it lowest temp

Very convienent and comfortable place at a central location. Many ammenities. Good value.

The inside pool was so great. The employee for that night was incredibly helpful, she made sure we were comfortable , our rooms AC was unfortunately not working so she immediately found another room for us, it was a bit dowgraded but we did not mind atall because she was so nice and helpful and provided excellent customer service.

Staff was nice and breakfast was good.

Everything is excellent Love breakfast