Holiday Inn Express & Suites HOUSTON EAST - BAYTOWN by IHG, an IHG Hotel

We are from Louisiana and normally stay at this particular hotel whenever we travel to Houston to see the Astros play. We have never had an issue before. We got into town an hour early and asked to check in but room wasn't ready. It was still ready a half hour before check-in, which I was grateful for because we were anxious to get where we were going. I'm not sure what kind of system is in place to notify housekeeping that guests have arrived into a certain room, but a few minutes of getting into our room, we heard a knock on the door and housekeeping came through so quickly we didn't even have a chance to say we were in there. Otherwise, the room was clean and bed was super comfortable. Everything was in proper working order except for the strobe light in the shower when it was turned on. We did not stay for breakfast as we were heading out early to get back home. The area is quiet and parking is convenient.

Very old building in need of updates and repair. Musty smell woke me several times. Ceiling in bathroom falling apart. Lots of hair on bathroom floor. Looked as if someone wiped their nose on wall next to bed. If we had checked in earlier, we probably would’ve left and gone to another hotel. The lady at the front desk was lovely and helpful.

Terrible Experience – No Water, No Support, No Refund Our stay was ruined due to severe water damage at the property. We had no running water for the entire stay, which made basic needs impossible to meet. Even worse, the staff's response was completely unacceptable — they were unhelpful, evasive, and offered no real solutions. They promised a refund within 4 days, but we never received a single cent. This was one of the worst customer service experiences I’ve ever had. I would give this place zero stars if I could. Absolutely unacceptable.

We were pleasedand happy with everything. Made our stay feel comfortable. Thank you.

It was great. We had an amazing experience.

Friendly staff , could’ve been more clean

Nice and clean

The AC was not working and no other room was available, but the staff was sincere and tried to make it up with a discount

It was ok! Seemed like a little older Holiday Inn express…

Other than a smell as if they had water damage was a good stay

Very nice. Used for a stop over.

Every amenity in the room is broken, HVAC shower, phone, Internet, TV, refused to give me a refund. I would not let my dog sleep at this hotel.

My stay at Holiday Inn Express was nice but the services with Expedia thru hotels.com was awful. They booked my stay for one day and my reservation was for 2nights 3 days. They did not want to make the change of arrival date at all but insisted that I pay $150.

What we needed for our short stay

Had a great experience. Only thing is we stayed in room 218 and when we returned Saturday evening around 8:30 pm our room which was an attached room smelled of major weed smoking. Didn’t complain because I know there isn’t anything the hotel can do about that. Had a good experience and slept really Well. Nice spacious bathrooms

Awsome beds

Looking for a refund. Room was horrible. They didn't even have a one king bed like I requested. And the first room they gave me had FEMA people in there. I will never go bed and use hotels.com often.

First off, the room was clean and the beds were comfortable. The AC cooled well. BUT....there were quite a few issues that are not typical of a Holiday Inn Express and it was quite aggravating. The outlets near the bed (they were built into the lamp) did not work. The alarm clock did not work. There was NO ice in the whole hotel (I asked...all of their ice machines were broken!). Breakfast ended at 9:30 on a Saturday, so I was there at 9. There was very little food available. It's not that it was all eaten before I got there...the place was empty. The pancake machine didn't work, only one type of yogurt in the fridge, the fruit area had only whole apples. I was sitting drinking my coffee, and they turned off the lights in the dining area at 9:26! in the bathroom, the paint was coming off the mirror frame and the door. There was a slight odor of paint in the room, but we did adjust, and the AC helped minimize the smell. Although it was safe, comfortable beds, and clean, the lack of amenities (which is why we usually book Holiday Inns) was frustrating and disappointing. With so many other hotels in that area, I will not stay at this one again.

Place needs a serious makeover!

Great experience. Would stay uere again.