Holiday Inn Express & Suites KENDALL EAST - MIAMI by IHG, an IHG Hotel

The room was comfortable. I like its location near places to eat. I did not like that the carpet smelled wet and moldy.

Good hotel overall came with everything needed and liked the area around the hotel near anything u need

Had a nice stay.

My stay was great!

Nice property only problem is lack of parking. I was advised to park at McDonald’s next door, when I inquired about being towed.. night clerk just shrugged her shoulders.

The staff was super nice

The hotel room was clean and provided all amenities we needed Front desk was very affable and clear Breakfast was modest but very good

Breakfast was amazing

The staff were friendly and helpfull

Hotel is older but has been renovated. Bed was comfy and room was comfortable and clean.

Love my stay!

Hotel smelled terrible.

It’s currently under construction then than that was good

It’s very close to shopping centers and the staff was really nice.

Very lovely

I liked everything about this property. Customer service, breakfast, rooms are excellent, and staff is very caring and attentive.

I was very disapointed. When I arrive they told me we could not recah out by phone to inform you that there was renovations on 3er floor from Monday to Friday and also we cutt off the water. I said Expedia have all my contactas and is strabnge that they did not reach me out to inform this. Expedia easily recah me out. At front desk, before proceding with check inn, I was told that I coulg go to another hotel. I said to the fron dest staff If I go to another hotel they will charge me whatever they want as I am just waliking inn. Alos I said we choose this hotel because we have realives and friends nearby. I said I will try to stay here but if on Monday I am uncorttable I will complaint. Ofcourse Monday was unconfortable. I could not work in my room due to noice that from 10.00am to 2.00pm there was not water in the room.This about water was antihigienic. Same Monday faternoon I spoke with hotel manager. He reported by phone my situation o a expedia executive who hanlce the hotela ccount. This person was not vety helpfull. I tiolg the mnager to put this lady on the phone for me. I spoke with this lady and she could not solve the problem. Id di ask her name and last name but she did not wanted to give her last name. Then the manager oifferd me to move me to a Towneplace Suotes by Marriott and give me back the two nights. I move with my mother who is handicap. More problems to my mother. In summary I had TERRIBLE experience with Hotel and First time with EXPEDIA.

We were lucky to get a newly renovated room! Highly recommended hotel and I would stay there any time we go back!

The hotel it was very good and the staff is excellent

We stayed in this hotel while they were renovating in November 2024. Our room was not one of the ones that have been updated. The furniture was falling apart but otherwise the room was in working order. Staff was friendly and breakfast had great options. The area is a busy part of town but there are places to visit very close.