Holiday Inn Express & Suites NASHVILLE-I-40&I-24(SPENCE LN) by IHG, an IHG Hotel

The photos that showed me and conditions does not match with the reality. It was expensive. There is anothers hotel for the price much better than this one. I was really disapointed.

Terrible

If you need a place to bring a prostitute or do drugs, this is the hotel for you. Upon entering the lobby, we knew the photos from the booking site were all faked. Or they were taken before they even opened to the public. The lobby had floors that you would have thought were mopped with super glue and the smell of marijuana was so pungent. You would have thought the staff were in a cheech and Chong movie. At this point it was 1130 at night. We had no other place to go, so we were going to try and make the best of it. Unfortunately, upon entering our hotel room, the smell of stale, cigarettes and black mold and damp slap you in the face. The blinds were torn and broken. The bathroom door did not shut because of the tile on the floor being uneven and installed by Ray Charles. There was not a drip of hot water. The air conditioner never shut off and was like a missing fan because water kept coming out. I am sure that is where the black mold was coming from. I dropped something on the floor went to pick it up. And there were bugs and ants all in the carpet. At this point it was 3:45 in the morning and I went down to the hotel lobby to tell them we were leaving as soon as we could and I was greeted with an empty hotel. The front desk lady was in her car with her boyfriend or her husband sleeping maybe. I had to call the front desk to get her to come in. Then she did nothing. This is where people who want to do drugs and cheat on their spouses go.

We chose a different location, closer to the interstate.

Good place

Room was dank and had overpowering odor of mold/mildew. Cannot believe Holiday Inn Express still franchises this location. Is rundown. Sounded like motocross outside. Best part of stay was the ease of canceling room for second night.

Great stay. At first I wasn't sure about the room, but there were mo issues, other than not the greatest tv channels. All was good, no issues.

Friendly staff and clean room. 🙂

Second time we have stayed here. Great breakfast and staff with smiles.

The room was very moist I hated it

We really liked the staff. They were friendly, professional and helpful. The hotel was also very clean, however updating was needed and the pool was closed. Neighborhood surrounding not that nice, but very convenient to a conference I was attending and good restaurants. The price was also good for the Nashville area.

We were disappointed with the condition of the room upon arrival. Older facility, carpet wasn't clean and there was an odor in the room. We cancelled our stay and would like a refund even if it's a partial amount.

Staff was friensly and helpful and the room was clean

Could be cleaner

Property didn’t feel clean.

The ladies at the front desk were very welcoming

For the money it wasn’t bad. There was an outdoor pool but it had no water. It seems like they are in the middle of a remodel as there was a lot of construction material around the building and rooms did not smell great. It was a convenient distance from downtown and the highway was right there. Staff was excellent though and there’s a great Irish pub right across the street.

There were cockroaches in the main lobby/dining area. And my room had a very stale smelling to it. The bathrooms were not clean. The paint was peeling off around the tub..

Great stay! Loved it all. Breakfast was good, it was close to the fun, and the employees were great!

The beds were comfortable. The breakfast didn’t look exactly like pictures but it was still enjoyable. I like the location ti downtown. The hotel is on a hill. Enter through the main entrance to lobby and climb up four steps to get to the 2nd which is the start of the floor that has rooms. there are sets of elevators. One goes to the all the room floors only. A separate second one goes to the lobby to the 2nd floor. The one to the lobby was broken. The only option was to out the entrance on the 2nd floor, come down the hill, enter main entrance if you wanted to eat breakfast or have someone bring it to your room. CALL BEFORE BOOKING TO MAKE SURE ELEVATOR IS WORKING. It was tiresome going up and down the hill.