Holiday Inn Express & Suites PELL CITY by IHG, an IHG Hotel

Great service

Breakfast was fairly standard. Coffee was good. Bed was ok a little hard for my preference and a little high off the ground, and hard to get onto, I'm 5'2" beds seem to be designed for someone 6'

The beds are very comfy and the room was very clean. The air conditioning worked great in our room since it was scorching hot outside. Once we checked in we did not want to go back out so we ordered pizza delivery. We would stay again.

I had a family of 5 with 3 kids and 1 baby. We checked in around 9 pm got to our room and it was pretty hot. We gave it time to cool off about 2 hours but it just never got better. I finally decided to call the front desk around 11:00 and by 11:30 we were in a MUCH cooler room. The staff was great and very accommodating.

It was clean quiet and I felt safe even though I don't usually staying away from home. The staff was courteous and professional .

Hotel was very clean & comfortable. The staff was friendly & welcoming. Continental breakfast was delicious & offered a variety. Rooms had refrigerator, coffee maker, microwave, & iron. The toiletries they offered were Dove products!! Pool space was clean & well kept, same was the parking lot. Overall, I enjoyed my stay and plan to book again.

While it was conviently located it was in a high traffic area and that made it a bit more noisy. Staff was friendly the room was clean and we enjoyed our overnight and woke up refreshed. also Breakfast was very good

Tara at check in was amazing. The lobby is clean and well kept. Our first room was a non smoking room that wreaked of smoker smell. We were then moved to a second larger room, however the toilet was broken and the air conditioner had a repetitive loud squeak. Due to the broken toilet we were moved to a 3rd room. This room is what was expected all along. Clean, properly working toilet, and normal sounding air conditioner. Thankfully Tara at the front dest was extremely accommodating and helpful throughout this arduous process.

It was amazing quite and had plenty of places to go to eat nearby I would stay there again only downfall it didn't have an elevator but other than that excellent...

Nice room, clean and decent breakfast! Was in town for Softball tournament so breakfast was a MUST! Kids had a blast in the pool!

Great stay

Clean

Good stay

It was woomy grandkids loved the lobby area I will stay here again

On check in, front desk was welcoming and professional. Checked in and room was clean and nicely appointed. Centrally located near the interstate.

Enjoyed our overnight stay while traveling

We were there for the race. They were excellent, well prepared and we were well fed before hitting the road home.

Convenient location. Staff very helpful. Good breakfast.

Not maintained well

Location was great for the race