Holiday Inn Express & Suites PLANO WEST – FRISCO by IHG, an IHG Hotel

na

Text

Check in was easy, the location is in a quiet place, and the property is clean.

Room was dirty and gave me the creeps. Had something splattered on wall in bathroom, stains along side of comforter and black hairs on sheets. Rice or some type of food was on the coffee pods in room. Thermostat wouldnt work right. Elevator was out of service and my husband whos had multiple back surgery's and cant climb stairs well had to use stairs.Very disappointing after reading good reviews. Won't stay here again!!

Elevator dont water, ice machines are only on certain floors so you to climb up and the stairs for ice, very noisy! extremely noisy!!!!!

Good

It wasn’t super clean, but clean enough. The staff was amazing! So nice and accommodating for the couple of things I needed. Breakfast was good. The location was very convenient to the hospital, so I will be staying there again when we go back next month.

Booked a 3-night stay during the winterstorm so I can drive to and from work safely. I got the standard room with a king bed. The place was spot on clean and very comfortable. Enjoyed the hot showers and the free breakfast too. Staff were very friendly and approachable. Will recommend this stay with colleagues and friends.

The girl who checked me in was very polite and friendly. The hotel offered everything needed for my trip.

Near willowbend mall. Street side a little noisy. Not busy. Pillows are comfy

The property was well maintained. The staff was friendly and helpful. No complaints

Personnel were friendly and helpful We were disappointed that they didn’t offer wake up calls

Checkin clerk was extremely friendly and helpful

Very nice customer service! Breakfast hot & fresh. Clean rooms !! Would love to stay again.

Hotel was easy to get to. Room was nice. Comfy bed with nice linens. Plenty of electrical and USB outlets and nice space to place open suitcases. Lots of lighting options. Refrigerator was silent! Staff was very friendly and helpful. Breakfast had many options and space was clean and well maintained. Some road noise from the freeway but it didn’t bother us during the night. All and all, great value for what we paid!

Very clean and friendly staff.

The staff was very friendly…the room was clean and perfect. Will recommend this property.

Well the room was very comfortable and pleasant to stay in, we had the unfortunate experience of having two bus loads of high school children disembark at 8:30 PM on Friday night. They proceeded to act like children running up and down the halls until all hours of the night Making all sorts of noise and causing a horrible night sleep on Friday which was our second night. We reported this to the manager the next morning, and he advised that he had had several complaints, but the night manager had apparently done nothing about it beyond registering a “strike”. Considering the nature of the problem, night manager should have sought out the trip sponsors or chaperones and rectified it quickly. Instead they let a bad situation remain until anyone who was trying to sleep basically didn’t.

staff was incredible during my stay! will definitely be back

Good