Holiday Inn Express NYC BROOKLYN - SUNSET PARK by IHG, an IHG Hotel

Street noise is quite loud.

Clean and comfortable

The room was very cold. The staff came and adjusted the thermostat to make it warmer so I could sleep, but the thermostat was not kicking in. A room change was not possible because they were totally booked. There is nothing worse than taking a hot shower only to come out to a cold room. I could not sleep, the sheets were cold, and it was impossible to get comfortable. I got up in the morning with a runny nose and sneezing. I've stay at this hotel numerous times with no issues. It's unfortunate that this visit did not work for me.

Neighborhood looks a little sketchy but it’s not bad. The hotel, unfortunately looks out on some garages across the street and they are pretty messy. In back of the hotel is the train tracks and a cemetery beyond that. So not a beautiful location. OTOH it was pretty quiet. The staff are nice. Rooms were good. Comfy bed and pillows. Breakfast was decent. There is a subway stop just down the street, 9th Ave. It’s not clear when you arrive but you can pull into the adjacent garage and park there for $33 per night. Not bad really Once we got past the shabby surroundings we enjoyed our stay at the hotel.

Excellente service

Evertyhh tu ing

I love it here I’ll always stay here when I’m in New York

Fast food Restaurant around the corner.

It’s very expansive for the area

Cellar is not a place to stay,it was smelly, room was so small

The staff was very pleasant and helpful. We enjoyed our stay.

Convenient parking, but a bit expensive

Convenience

The hotel was clean and pretty quiet. Parking garage was next door and convenient. I enjoyed my stay!

The customer service is the worst. People either in reception or also in the kitchen they are not kind at all. They are working as a machine, not kind, not nothing.

Room kept making consistent noises throughout the entire day. Even when I told housekeeping to at I did not service they were aggressive to still want to service my room. NO MEANS NO. They even came in to my room unannounced while I was sleeping

One of the best hotel in Brooklyn. Spotless clean and beautiful room.

View from the back of the property needs improvement. Windows need better noise control so the train noise is not heard at night.

Good specially having the station so close to the hotel

The hotel itself was really nice and the staff was great. The lobby felt a little small but all in all good. Most of what I didn't love was just the area wasn't very aesthetically pleasing. Nothing you can really do about that.