Holiday Inn PORTLAND WEST - HILLSBORO, an IHG Hotel

We never even got to stay!! The front desk agent was very rude and nasty from the very beginning. When we went to give him our legal documents that were given to us by the DMV to use for our enhanced DL until our permanent one comes in the mail he would not accept it. We told him it’s a legal document and we are able to use it for everything else he said well not here. I asked to speak to a manager and he said no. He would call them. He took his cell phone and went back to another area and shut the door. Came out after about 2 min and said the manager said no and it was a company wide policy. Which was a lie!! After going back and forth with him we asked him to refund the money we paid and he said not now I will get to it later. Still has not been refunded. We left and called the company to see if he was telling the truth and he wasn’t! He lied!! We then called another hotel right around the corner, owned by the same company and they said yes they take that as a form of ID and that he was not telling the truth. So we stayed at that hotel instead. Will never be back to that Holiday INN and I will be taking this further up the chain and will let others know. No need to be so rude, condescending and nasty and definitely no need to lie!!!

Clean & safe

Clean & peaceful atmosphere

Great place with friendly staff

Had to pay extra for a crappy breakfast that should’ve been complementary…

Attentive front desk greeting guests as they come and go. Market fully stocked, whether its what one would want or not, there was variety. And a microwave! With complimentary paper plates and plastic wear?! Super convenient for anyone who might not have such things in their room.

The staff are very nice. Ian is a gentleman and very knowledgeable. Beautiful amenities for any personal taste.

Loved the pool and staff!

This is a very nice place. Very quiet and clean (very important to us) We usually get a complimentary breakfast with our Holiday Inn stays. This one charges $16.00/person. I’m sure it was a nice breakfast but we chose not to get it.

Its a good place to relax.

Excellent location to visit the west cost and do things around Portland.

We’ve stayed at this location twice and plan to stay a third tomorrow. New, clean, staff is wonderful, there is alot to like about this hotel. It will continue to be our go to hotel when visiting the Portland area (twice a year).

Modern, clean and had no issues staying here

The place itself was good. The negative side is where the staff charged me $30 for parking my vehicle. The breakfast was also a 0 rating feature. Besides being not included in the stay, I was charged for the kids when it was explicitly said n the information chart that kids under 11 eat free. If this is the trend Holiday Inn will have, we will definitely look around for a different hotel

Amazing

I don't appreciate being charged extra for parking when i paid for the room. I've stayed at many holiday inns and have NEVER paid for parking.

Very clean, very quiet, The room AC was not loud Water was hot The bed was comfortable

Everything was clean and comfortable and in order. The only drawback was not having any pool or workout towels available at 9 o’clock on the Monday I was there.

Great hotel

The "buffet breakfast" was terrible and not worth the money! most of the food items were out, they didn't have bowls for oatmeal, no fruit, very little choices. The eggs were good!