Home2 Suites by Hilton Houston Westchase

Inconvenience

Lack of housekeeping

Everything was great but when we needed extra towels we dialed the front office but no one answered the phone so we had to go to the front desk and ask. Also there was a roach in the kitchen area so we weren’t comfortable using the dishes.

Nice

Bad smell from the kitchen sing. Believe that was the guest live there before and mess it up.

The hotel was recently built so still new and clean. The suite was roomy and plenty of parking which is free. Hotel is next to a newly built park; so it’s good for small children. It’s less than 2 miles from the Asian/Chinatown business area which is convenient for our purposes. Definitely will stay here again next time in the area. Housekeeping is only on request which is not a problem for us

We received a suite room which was spacious and quiet! Got a view of Camden park and enjoyed live outdoor music. Will definitely be back.

The hotel is new, which is a plus. My room was spacious and the bed was very comfortable. I had a great experience at check-in thanks to the friendly and helpful lady at the front desk. Unfortunately, the other desk attendants didn’t seem as welcoming—they were just going through the motions. As for breakfast, the turkey sausage links were tough, and the waffle mix kept separating, which made the waffles taste off. Overall, I felt the price I paid wasn’t quite justified given the location.

Cleaness and friendly

Excellent room for the price Large and clean. Pet friendly we have a small dog

Great 👍

A little high price for what it is. You have to be buzzed into the lobby by the clerk after 6:00 p.m. but the clerk was nowhere to be found. So we had to stay in there and wait until she finally showed up and let us in.

They ignored phone calls I used landline to ask for extra beddings. When I called using their landline, hundred times no answer.when I used my mobile phone, they answered right away. Yet, they said yes but they didn’t bring any until my poo baby slept on that crib without beddings. And crib is dirty.

I stayed on the 1st floor, not sure if there is a bowling alley above the room I stayed in, but it definitely sounded like it.

Stayed one night. Nice room and accommodation. 2 queen beds, 1 sofa bed. Easily 5 people can sleeps. Nice size refreezerator.

As we walked in a well dressed entitled front desk employee tall black guy with glasses, not friendly or helpful at all just had us check in and we had to find our way around finding the elevator and to room no direction. The night employee Chandra very nice lady and helpful and was doing a good job on checking-in new customers, however had her friends or family hang out around the check-in area a lot, There should be professional standards expectations and decorum . Employees must wear name tags dress well and be presentable. I guess management is sleeping. Hotel location is very central, hotel is nice, clean and looks good. Bed in the box had blanket missing but was able to get 2 upon request. Rooms are nice and clean and very comfortable, but the sofa to bed was not in the best shape and its mattress was dirty. Pillows were absolutely worthless and old and left my and my wife’s neck hurting in the morning that’s one important reason I do not give this hotel better ratings . Breakfast quality and assortment SAs at best average. Elevators were jumpy but smelly and 1made weird sounds. Gym set up was nice. If they invest in better quality pillows I will stay with them again. Price was fair. Once again staff at the front desk must be held to better and higher standards.

Nice place.

Its close for my meeting

I like the property could tell it was fairly new and it was pretty quiet love the amenities checking in was easy no issues. Only part was construction 🚧 going on across the way and they took most of the parking in the mornings but nothing to major. It’s understandable would definitely recommend. (Oh beds were sooooooo comfortable)

The room was large and spacious, very comfortable and plenty of places to sit. Beds were clean. However, the kitchenette area wasn't as expected. I thought we had a full service kitchenette, however there is no stove or oven. You have to order a hot plate from the front desk. Also, the dishes were not 100% clean. Overall, we enjoyed our stay and would maybe consider again when/if a kitchen isn't needed