HomeTowne Studios by Red Roof Denver - Thornton

when we got to the room it was in the far back of the building near dumpsters that were unusually close to the building and there were people digging in the dumpster pulling out clothes and other objects. we asked to switch rooms the front desk said we can't because of booking with a third party (Expedia.com). I tried to cancel the reservation however it would not let me because the check in time had passed. I booked the room around 7pm and check in that day was 11am. not knowing that would be and issue had we ran into problems. the room was dusty, the floor looked as if it hadn't been cleaned in some time it smelled of various body fluids, the shower was very nasty. we had to keep that room because of Expedia.com 140.00 I'm out because we had to stay somewhere and ended up getting a different room at the same place and it was more money per night. I'm disappointed, appalled, and would like to get a refund of some sorts.

Michelle rules!😊

Great

It was what we needed at the time and worked for us.

Good

The property was very convenient for my purposes.

Trash was everywhere, security doors were broken, sheets were stained, floors and counters not wiped down, bath faucet leaked with mold behind the cabinet and the kitchen light didnt work.

front office service was friendly.

Very good

Place was a little dirty & the lock froze on me & the staff had to get a blowtorch to thaw it out

Location

The place is not well keep. No a safe place . the homeless people. Tje gang of people walkinh

Room 332 didnt have heat. Room 149 dosent have lights. The stove doeent work.the floor is nasty. And it smells like cigarettes.

First i had a room with hair in the bed, floors and tables were covered in sode and what looked like cigarette ash to get changed to a new room that at least the bed sheets were clean i had to clean side tabled and bathroom sinks and doors myself. There was what appeared to be dried juice or pop on the floor which i cleaned and mopped up myself. I also had to wipe black filth from by the door handles to and from bathroom. By the kitchenette area was food and grease which we had to clean. I realize i could have gone somewhere else but after a 16 hour drive and my family desprite to stretch out and relax cleaning was the easiest option. We were there 3 days the maid service doesnt bring you fresh towels or empty your trash. We had to take towels down only to be told i give you what you bring me by a lady whom obviously wasnt trained in customer servise. Our reservation was for 3 ppl not 2. As we were leaving i watched as no maid but Instead its a handy man that was caring for the rooms i watched him make the same beds up from our first room. No sweeping or mopping was done just the bulk laundry cart was pushed into the door. So i can see why my room was in such deplorable state. Its sad the place was quiet and most of the other staff was friendly and welcoming. Its a sad shame though when you cant wven get a clean room and the heater coolers in the room were disgusting that should also be address as after an hour or so my kid was having allergy issues. They need to do better

I was taken outside of agreed upon terms and I was told the third party check in was a disadvantage

👍

Just loud neighbors

Very rude personal saying they only accept credit cards for deposit no cash accepted at all at this place. Then when checking out they dont automatically give deposit back when leaving they just say it will be there in 3 to 5 business days, and thats when you find out your not getting your deposit back

Locked out with no way to contact property. Door blew shout when I was outside.

It was a terrible experience. We had to go elsewhere for accommodations. Mold in shower, Loud guests , pot smokers outside door creating pungent smell.